Leave a Review Bank OZK Mobile
NO GOOD CUSTOMER SERVICE
This is the worst bank I ever had. When my debit card was going to expire, I sent them a message reminding them I would be needing a new card. They replied I would get a new one 2 weeks before the current one expired. That never happened. I wrote again & told them I needed a new card, & their response was to come in & get one. If I had access to a car, I would’ve done so. It’s obvious they DO NOT CARE about their customers. I’m moving all the money from this bank to a bank that values customers & cares about customer service.Show lesslc012477
Instant Transaction Updates + minor issue
Thanks for making your app automatically register and update transactions. Meaning, if I go to the store and buy $25 worth of items, it automatically updates on my app (or at least, does within like thirty minutes. I’ve never actually timed it or anything but it’s—at the very least—very fast at updating). This is opposed to Arvest, which my girlfriend uses, that takes days to update sometimes, and they even have significantly more money so I don’t know why theirs doesn’t update quickly enough but it’s VERY annoying when we need to know what’s on her card for balancing and paying bills between our checking accounts. So, I really appreciate it. OZK is a “small” bank from what I assume because when I try to link it (for instance, in a budget app), it’s not even recognized so I have to manually input my credentials. Good job $5 billion net worth bank for putting in effort than a $26 billion net worth bank.
My only annoyance with this app is when I register facelock, it’ll work for a couple days than just randomly stop and I have to re-login and grant permission for it again in my settings. This has happened quite a bit, and I have given up with even trying to use it. Also, my Zelle is not working. It just says I have no eligible accounts for sending money. Not sure if this is an app thing or something on my end.
Thanks! Hope someone from OZK actually reads lol.Show lessMargaret Florini
WORST BANK EVER
I didn’t think a bank could be worse than B of A or Wells Fargo but low and behold OZK takes the cake in worst bank. Every employee I have ever had the displeasure of dealing with has either been incompetent or inefficient or both. They lied when i opened my account and than when I proved they lied they refused to acknowledge their error. Took me forever to fix the screw up. The customer service is laughable. You can’t even do simple things like change your address online, you have to call and spend an hour just updating your address. Every other bank lets you do it online. Their “greater awaits” tag line is a joke. They claim to want to provide service above and beyond but they can’t do anything right. Do yourself a favor and bank somewhere else. I know I’m going toShow lessshminesmerchmee
Buggy and old
This BankOZk app feels like it was made by a high school coding class. It has an ugly interface. The responsiveness of the buttons and icons barely work. Has not been updated since it was bank of the ozark s. I have been putting up with this thing for years now and I feel that for a little town of ozark Arkansas that has bought up so many banks in the USA having to change the name and had a whole convention center down in hot springs AR. They could at least up date the app to look like Arvest (another Arkansas bank) or someone else. I’m not switching banks yet but come one. Hire someone to fix it. You can’t tell me that this works good for you.Show lessThe cat master
OVER ONE YEAR… No Fix!
They “updated” this app over a year ago. It took away “landscape” mode on my iPad (which I use ALL the time) and gave us the “cookie” issue when trying to use Bill Pay which is STILL unusable. Before the update, it was AWESOME. Oh sure… I can go to the website on my iPad browser and take care of things that way. Then why do they need an app?
The “Customer Care” response you get to your complaint will give you a general customer <cough cough> service rep. The one I spoke with had NO CLUE. I even emailed them. Gave that up after the rep told me he tried after 2 emails (which I believed).
Why don’t they just revert back to the version that worked until they can figure it out? That makes too much sense. Obviously, NO ONE cares about these issues or they would have been resolved shortly after the 1st of us mentioned it. Thanks for letting me vent :). OZK… FIX THIS PLEASE!!Show lessMykulV
Developer Response
Sorry for the trouble you are experiencing with our app. We're even more sorry it took leaving a 1-star review here to provide the feedback and request attention to our app's UI. We will work internally to consider your feedback and hopefully have a resolution soon! Thank you for being a Bank OZK customer!Disappointed
Overal this app is okay. It does crash a lot and resets your login. With the bank itself, I’m highly disappointed in their lack of security. I’ve had fraud on my account once a year for the last 4 years. Once they caught it before transactions. Twice I caught it before transactions went through. But once they didn’t catch nor did their fraud dept fix. I had to call the company the charge was mad though and got their fraud dept to fix. The bank just told me “you’ll find out via mail within the next 90days”. At that point I already had the charged company reverse the transaction because the bank did nothing.Show lessbardb
Developer Response
Oh no! We apologize for the issues you’ve had with our app. Customer satisfaction is our top priority, and we'd be happy to take a look at this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you!Good but can be a hassle
This app undergoes so many updates for bugs and fixes that half the time you try to check your balance and it won’t allow it, the other half it disables your account and you have to call and wait on hold for 20 min to get them to revalidate your credentials, all so you can do a simple balance check. Definitely needs some fine tuningShow lessBoomerfdrg
Developer Response
We're sorry you're experiencing issues with the app. We'd be happy to take a look into this for you, please contact our Customer Care Team at 800-274-4482 (M-F 7-7CT & Sat 7-4CT). Thank you.Old School bank
I have an acct here for the sole purpose of convince to my rental property manager who banks with OZK. They strike me as an old-school bank, which I certainly can appreciate!
Maybe they hired an employee from within to do the app? Admirable. But I wish they’d make privy their intentions of starting very basic and then expanding on the app.
I’ve had a few hiccups over the last year with signing in, but it was during the day so I spoke with someone and cleared it up.
There’s a separate app for managing any cards associated with the accounts (why?),
But what annoys me is the limited transaction history I can view - it appears to be limited to one month? After digging around I figured out how to manipulate it (search transactions > All > Any) and everything for the past 12+ months shows up Maybe default to last 50 transactions?
So for the app, I can’t give more than 2 stars - 1 for existing and the second because I CAN sign on.
Btw, No need in going to the mobile website - it does the exact same.
Also note, three times over the last year I know the in/person teller has messed up deposits by combining them or switching deposit slips. (I’ve seen the physical slips. Not my PM messing up.)Show lessHOUSEHOLD61974
Great Bank- TERRIBLE App
This app is absolutely horrible. It does not work half the time, is super slow, and will log you out at random for zero reason. I love Bank OZK overall but they need to completely redo this app, because it is so unreliable and frustrating. From logging you out (the only way to fix is to call customer service, which is only available in small time frames), to disorganizing all of your transactions, and then just totally not deciding to work (at least twice a week)- it’s safe to say they should 100% remake the entire platform. THE WORST BANKING APP EVER. Updates usually are for the worst, anyway.Show lessfarrahaintfair
Latest BkOZK app upgrade not iPad friendly
While Bank OZK is a customer friendly bank and the former iteration of its app was mostly good (needed more access to archival data), the new app makes it almost impossible for folks who use their iPad with a keyboard. Apparently, landscape viewing is not available. Upon inquiry, the support dept. essentially shrugged and said, “use the browser version for landscape.” :(
This can’t be a hard fix. The old version supported landscape viewing. Why can’t an “upgrade?”Show lessUsing keyboards on iPad
