Leave a Review Tourist Refund Scheme
Useless
Wasn’t accepted in Sydney. You can spend all the time you’d like to enter in your receipts here one by one ahead of time and obtain a QR code, only to told upon arriving at TRS that it won’t be accepted and you’ll just end up filling out manual paper forms.Apricot10891
Bugs fixed
Whatever bugs there were, there aren’t anymore. I’m from the states and I downloaded this yesterday and used today. Super user friendly and self explanatory. I had no problem pulling up my QR code for the TRS agent at the airport.Floin760
Load invoices
App is easy to use. Why isn’t there an option to upload electronic invoices?Squizzy113
Not perfect, but it works
Managed to fill in my details pretty easily. No crashes. Not great experience but it works.om712
No Problems
App worked perfectly. My refund took <1min for the staff at the airport to process since used this app beforehand!oolon_colluphid
Works very well, no issues at all
There were no issues at all, and the process is quite intuitive. :)Ogalojumbo
Please clarify address requirement for over $1000
This app is actually fine. But in case anyone reads this can I strongly suggest two things:
1) The app warns that an address is needed, but it doesn’t say if that’s your home address abroad, or the place you stayed while in Australia. In any case, the agents at Sydney airport said it wasn’t necessary anymore - so please can you check and make sure this is clear in app?
2) Sydney airport wasn’t actually asking for the QR code, nor did they have a special queue for people with the QR code. So this obviates the entire aim of saving time. It was taking about 10 mins per passenger, and with only three agents there was a huge queue already at 8am.Show lessmarcosscriven
Useless. Keep crashing all the time
cannot even enter the invoice details. I remember last year I‘ve already experienced a lot of difficulties entering the details. One year passed, and nothing changed. Still many crashes. So useless...Dghrfjt
Totally user unfriendly App
Tried to use this APP today in the fond hope that it would speed up our claim when we fly out on Thursday. After trying for around 10 minutes to fill the different pages out (it seems you have to go back after saving each time) and putting the ABN number in two different ways (both incorrect according to the APP) I have given up . Really need to sort this out guys!Show lessTryer2011
crashes on iphone 11
crashes when trying to add invoice.bamiller
