LegalShield, Law Firms On Call User Reviews

Reviews Summary

Top reviews

Scam Agency

There is no word to describe a business setup to collect your money and provide no service.

Is it scam. Yes.

Zero stars unfortunately you have to put one.

Legal Shield is bunch of Incompetent tele marketers that drown you with phone calls and non stop pretend they dong something for you whereby in fact they wasting your time and spending your cash.

Imagine you ever heard that in court staff do the job without written information just verbally!?

There is no legal service behind this app it is only some agency (or who knows what) that handle your sensitive paperwork and doing who knows what.

Same phone number is the only contact info at all time. No contact form, address or email.

In their FAQ they say attorney info will be provided. That is lie too.

It is horrible to know they are here and making people to sign up while they believe in good ideas and honesty when this kind of scam perform act of pretending performance of legal services when there is none.

No attorneys comes around not even students to read your sensitive matter and you are sending your sensitive data to one central email / hub

i never get chance to talk to attorney and this is definitely a scam subscription.

Apple please remove this fake app from the platform before more people get hurt. Thank you.
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Response from developer

Thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.

25 year Texas member

I am so grateful to a friend who told me about these Services when we were in EMS together. I have dealt with highly professional and caring Attorneys and Staff members for almost every issue I’ve sought help on. Occasionally I’ve encountered a ‘lemon’, as in any business, however if I pursued resolution by filing a complaint, it was resolved to satisfaction. So many of the Attorneys have gone above and beyond what is covered by our membership! I have saved thousands $$ in utilizing the coverage in preventative services ( advice and consultations, letters written, documents reviewed ) Thank you Legal Shield Thank you Harlon Stonecipher (zt’l) Thank you Ross & Matthews
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Response from developer

Thank you for the five-star review. As a valued member, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield.

Impossible to Cancel - and they keep charging

I have been trying to cancel my subscription for weeks. They require you to call, just to listen to a rep spew off a bunch of garbage - then tell you they cannot cancel your membership over the phone and to email them. Wasted my time, sent the email and STILL was charged for the month as they haven’t bothered to reply to my email. If I could give 0 stars I would. Absolute worst decision to join this service to create our wills.
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Bad business practice

According of my experience this app and it’s subscription plan are just a way to engage you to their lawyers. The advise that you can receive is limited and if you want a full answer or help you need to contact one of their firm for extra charge.
Don’t waist time and money.

Don’t use this app

The app keeps on crashing and even when you get scheduled a call with a lawyer. He/She never calls.

The safety and prevention of bodily harm are not considered emergencyies

So I purchased the subscription on LegalShield in order to best serve and protect my grandfather, who is being wrongfully treated. I also suffer from a disability, and this law firm has discriminated against me because I can’t communicate properly due to my disability they have lawyers that are exceptionally rude, rude staff don’t take your calls argumentative and they just scam people in my opinion because when they’re telling you they’re offering you legal aid, they take your money and then you don’t provide that to me. That is a scam. Please be very careful about this website especially if you’re getting it for those you love do not trust it
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Response from developer

We appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.

Watch out for the wolves

I registered for this service in June of last year. Although it is a great company full of great training & everything you need to succeed with a sales company, they only want your money. I barley got any help or heard anything AT ALL from my team leader. The only time I heard anything was at team meetings & trainings for new associates.

I came across a review from the app involving human trafficking, & how the service failed to help. When I confronted one my former colleagues they acted as though I shouldn’t be concerned, & all they were concerned about were keeping me involved in working. Not about what happened the fact that the service had failed them.

This business is not really about “helping people” it’s mainly about becoming a successful business man or business woman & eventually becoming the next millionaire.

If you are truly want what’s best for you & your family, seek the lawyer, seek the attorney. Do whatever it takes, just DO NOT get with a service of any kind that doesn’t care.

Legal Shield being one of them
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Response from developer

Thank you for notifying us of your concern. Any personal opinions, actions, or thoughts made by any LegalShield employee, law firm, or Independent Associate are not a direct reflection of LegalShield but are not taken lightly. We would appreciate the opportunity to research this matter. Please submit your feedback via our Associate Concern Form at https://legalshield.typeform.com/to/TQ3Yos , and a member of our team will reach out to you. Thank you.

Be careful!!!!

I got a lawyer from LegalShield, but unfortunately, the lawyer didn’t nothing for me and he’s not a professional at all. Can you imagine he has an excuse for his sickness because of he forgot to give the other lawyer’s response for a whole month? It means in a whole month. There’s no response from him to the other side of Lawyer. And of course, we almost amaze, the hearing date, and if we have to make a adjournment. And he prepared nothing ever do it for me I have to get a new lawyer wish I spent extra 10000 dollars.
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Not worth your time & effort!

I had just recently gotten into a car accident not even a week ago & I immediately filed a claim with LS. It has taken them the weekend to phone me & ask me 2 questions, they told me they would get ahold of me immediately the same day; I didn’t hear from them for another two days. When they finally called me, they told me they were referring me to a lawyer outside of their firm. Unbelievable process just for them to tell me they can’t help me. I hired myself a private lawyer who is taking care of everything swiftly & appropriately. Do NOT waste your time with legal shield, I’ve been a member & they’ve done nothing but take my money
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Response from developer

We appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would love to investigate this matter further but would need a bit more information to do so, please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.

Don’t waste your time.

I honestly don’t know how this got 5 stars. Just like the other reviews. The process is slow. I’m pretty sure the attorneys they assign to you don’t want legal shield clients. No clue why but they don’t care. When you are talking to the lawyer from legal shield, they will try everything in their power to strongly suggest you don’t use a lawyer. And when you do get assigned an attorney, even though they say they will pass the information on they don’t. So get ready to repeat yourself 10 times to the same customer service representative.
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