It’s a gamble!!!
And calling them does not help. Unless you want pointless excuses. If you value your time, and quality of your legal advice, stay away. If you watch Court TV and need a buddy to understand it, take the gamble.
Response from developer
Thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Waste of time and money
Answering the developer: if someone have access to open the app and request to cancel a subscription, that same person also have access to the email to write a cancellation request. If the intent was security, the app would have a button, that when triggered send an email with a link to confirm the intention and request the user password to cancel. This is the right and safe way with easy access to the option. The fact that is hard to cancel and find information of how to do it, is a red flag, and the excuse used by the developer is another red flag that indicates how this is unnecessary convoluted and inefficient.
Response from developer
We are sorry to hear that you are choosing to lose your access to membership benefits. We would like to provide clarification on our cancelation process. Unlike other subscription services like Spotify and Netflix, LegalShield requires cancellation requests to be submitted in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. We must ensure that the person requesting cancellation is authorized to do so. We do this to protect members as upcoming legal situations can cause individuals in the same household (and on the same membership) to take actions that may not be in the best interest of everyone involved. Thank you for your understanding. If you have further questions, please contact us at (844)-714-8494 between 7-7 CST Monday-Friday. A member of our team would be happy to help.
Great app but missing one important feature
The membership number is such a little thing I can’t believe it’s not available in the app…..
Thanks!
Response from developer
Thank you for leaving valuable feedback and for being a member for over 25 years! At PPLSI, we have a strong mission and vision-focused culture, which drives our strategy. Thank you for your suggestion, we strive for continuous improvement and welcome all ideas.
Waste of time
Stay away, awful
Not what they say they are…
20% off if i pay for a lawyer in their firm … i could have just gone on Google and got help instead of paying them.
Waist of money and completely left me hanging in time of need !
Waste of time and money.
I cannot fathom relying on this should there ever really be an emergency. $30 a month for a lawyer?? That right there says it all. You get what you pay for, as they say.
Signed up for monthly took out year subscription!
Beware of poor service and fake reviews
❌ website and mobile app are both very buggy
❌ one lawyer was completely oblivious when it came to his supposed area of expertise. He knew nothing I didn’t already know. I have doubts he’s an actual lawyer.
❌another lawyer missed my scheduled appointment window and never called. I tried calling but never got a person.
❌the good reviews on Facebook are from LegalShield employees if you look at their profiles
Service is Great….App needs work
The App needs work. My pain point is the “manage requests” section where all you can really do is stare at the status of your request without taking any action. We need to be able to take action right from the app to help expedite the request/consult process so that we don’t have to hunt our way to the proper place to respond to an attorney or upload necessary documents.
