Withings Home Security Camera User Reviews

Withings

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Used for 6 years software is dying

Used this everyday for 6 years for my daughter. I wanted to show her the lights that come along with the lullabies as we only every used the music. Upon changing the music the camera was no longer able to play lullabies but push to talk still worked. I Followed guide to factory reset but no luck.

Feels like the file was cached on the device and by switching it was purged. Are the paths to load the lullabies still valid? Please help so I don't have to explain to my daughter why her "Chopin Machine" doesn't work due to IOT hardware abandonment.

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Russell O.

a year ago

Response from developer

Hello, thank you for leaving a review. I'm sorry to hear that the lullaby feature of your Home camera stopped working. I appreciate the steps that you have taken. Please allow us to have the opportunity to take a look at the situation and resolve it for you by contacting us at https://bit.ly/3Lg5tPL. Have a great day — Lyn, Withings Customer Service

Music and lights timer does not work

When I set the music and lights timer the lights on the camera turn on, but the music does not. The timer never counts down and if I exit the app then the lights on the camera turn off.

User777777

a year ago

Response from developer

Hi, thanks for your review. I'm sorry you're experiencing an audio situation with your Home camera. If you haven't done so, please visit https://bit.ly/3GObAsT and follow the guides. For further assistance, reach us at https://bit.ly/3Lg5tPL. We'll do our best to help. Stay safe always — Toni, Withings Customer Service

Cannot connect

I get stuck in the installation process. I find the camera, click from the drop down menu, then it goes back to the find camera menu. Endless loop, and stuck with a camera that can’t be used..

Shummy^^

a year ago

Response from developer

Hello, thanks for leaving a review. I'm sorry to hear that you have challenges setting up your Home camera. Removing the app and re-downloading it can refresh and improve its performance. If it re-occurs, please reach out to us at https://bit.ly/3Lg5tPL. Our support team is always there to assist. Have a lovely day — Lyn, Withings Customer Service

Company no longer supports

It’s a shame - the hardware is just fine, but the company no longer supports the product. It would be nice if they offered a third party solution so we could continue using the hardware but with a software service that is maintained.

Gabriel B

a year ago

Response from developer

Hi Gabriel, thank you for your feedback. I'm sorry to hear about the challenge you are experiencing in using your Home cam. We would like to hear more information about this matter. I invite you to please reach out to us at https://bit.ly/3o1D9t4. Cheers — Jo, Withings Customer Service

Superb hardware bad software

Anyway we can get the developers to comment on new software/firmware updates and most over the app update?

Bonyo B

a year ago

This company has no respect for their customers

This product keeps resetting, also forget the account. Not fit for intended purpose and the delays are huge, reliability is questionable. There is one solution Never buy Withings again. In other applications the features of product you have paid their product disappears. They clearly miss-sell all their products

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sorinRa

a year ago

Response from developer

Hi, thanks for your review. I'm sorry that your Home device keeps resetting and you're having challenges accessing your account. Could you please try to uninstall and reinstall the app? For further assistance, please provide more details by contacting us at https://bit.ly/3Lg5tPL. We'll do our best to help. Stay safe always — Toni, Withings Customer Service

Outdated but does the job

I have 3 of these cameras around the house because I have kids and dogs around. It’s easy to transition from cam to cam. It sometimes loads a bit longer than other times but gets the job done. I think there’s room for improvement but overall satisfied. I really hope they come out with a newer camera that has the air quality intergraded. Let me know!!! I’d like to try it out.

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Honeyca5

2 years ago

Very unreliable

Will this app ever be improved?
I want my money back for my useless camera

Eternity 316

2 years ago

This is the worst designed app

Don’t waste your money on anything related to this, will never work and your time will be wasted

Bacodopoulus

2 years ago

Response from developer

Hi, thanks for your review. I'm sorry that you're experiencing some challenges with your Home app. For us to better assist you with this, please provide more details by contacting us at https://bit.ly/3Lg5tPL. We'll do our best to help. Stay safe always — Toni, Withings Customer Service

Horrible product

I wish I could give negative stars. Definitely wouldn’t recommend this product for anyone who’s looking to monitor their child, pet, etc cause the app takes decades to even switch to active monitoring. When the camera does finally decide to turn on/connect or whatever, the stream is so spotty you can barely get a stream at all. This product is definitely the worst camera I’ve owned and I wouldn’t trust it to monitor anything.

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TallGiraffw

2 years ago

Response from developer

Hi, thanks for your review. I'm sorry that you're experiencing some challenges with the video stream of your Home. If you haven't done yet, please visit https://bit.ly/2xL5t4Q for some guides you can perform. If nothing works, kindly contact us at https://bit.ly/3Lg5tPL. Stay safe always — Toni, Withings Customer Service