Crashes during Wi-Fi sync process. Tried everything but still creeps crushing.
Developer Response
Hello, thank you for sharing your feedback about Home. I'm sorry to hear that the app keeps on crashing. I appreciate the information you've shared and trying to resolve this beforehand. Could you please try to uninstall and reinstall it? If the same thing happens, please contact us at https://within.gs/help. Keep safe — Angel, Withings Customer ServicePaid for their service. Camera and app doesn’t work and there is no way to remove payment info off their website.
Developer Response
Hello, thank you for sharing your feedback. I'm sorry to hear that you're unable to properly use your Home camera and the app and unsubscribe from your CVR plan. I appreciate the information you've shared. Please visit our Help Center https://bit.ly/3Pa3jld for basic troubleshooting steps. To cancel your plan, please refer to https://bit.ly/3yPWi3z and follow the step-by-step process. If you may need further assistance, kindly reach out to us at https://within.gs/help. We will be glad to assist — Angel, Withings Customer ServiceI created a new account without 2fa and was able to add/activate the camera without any errors. Please update the Home Cam app to integrate with your 2fa implementation.
Developer Response
Hello, thank you for sharing your feedback. I'm glad that you're able to set up your Home camera on your new account. I appreciate your suggestion on adding a 2FA feature to Home app and this has been shared with our development team for consideration. Have a great day — Grace, Withings Customer Service | June 26, 2022: Hello, thank you for your feedback. I'm sorry to hear that your Home Camera's unable to establish a connection with the app. You may visit https://bit.ly/3sxH0Ny to check the available troubleshooting steps on our Help Center. If further help is needed, contact us at https://within.gs/help. Take care — Lyka, Withings Customer ServiceIt was good when it worked
Developer Response
Hello, thank you for sharing your feedback. I am pleased to know that you enjoy using Home. However, I'm sorry to hear about the situation you're experiencing with your device. You may visit https://bit.ly/3wYcHlB to check our Help Center. Otherwise, I invite you to contact us at https://within.gs/help so we can assist you directly. Take care — Angel, Withings Customer ServiceIt only worked for about two weeks now the app doesn’t work so can’t use my cam smh no good
Developer Response
Hello, thank you for taking the time to share your feedback. I'm sorry to hear that you're unable to use Home properly and view recordings. I want to make sure that this will be sorted out accordingly. Please send us a request at https://within.gs/help so we can assist you directly. Stay safe — Angel, Withings Customer ServiceHomeKit integration needed if possible
Developer Response
Hello Umut, thank you for letting us know about this. I appreciate your feedback about the HomeKit integration for the Home camera. Please know that this has been forwarded to our development team for consideration. Rest assured that we are doing our best to improve our products and services, and make them much better for your convenience. Have a lovely day — Grace, Withings Customer ServiceI wish, like many others I could rate this app a negative star. They tried to update it and it’s possibly worse than before. The live view reverts to older images and so features like turning on the music or lights is not an option in addition to not being able to monitor your child.
Developer Response
Hello, thank you for taking the time to share your feedback. I’m sorry if your overall experience with us particularly on the update we made on the app has not been to your satisfaction so far. With regard to other issues you've been encountering, kindly contact us at https://within.gs/help so that we can assist you directly. Thanks – Noel, Withings Customer Service | Apr 8, 2021: Hello, thank you for sharing your feedback about the Home app. I'm sorry to hear that you're unable to see the latest images on your iPhone 12 Pro and though you're able to see it on your iPad, you can't turn on music on that device. I'd like to invite you to contact us at https://within.gs/help so that we can assist you. Thank you and have a lovely day! Regards - Ziana, Withings Customer Service | Mar 18, 2021: Hello, thank you for bringing this to our attention. I'm sorry to hear that your Home live feed is not loading and the connection over Wi-Fi is slow. Please try to update your Home app to the latest version. If the same issue persists, please contact us at https://within.gs/help. —Win, Withings Customer Service
Both the hardware and the app are horrendous. Aside from the fact that the camera works sometimes, I’d say both the hardware and the app border on not even being functional.
Developer Response
Hello, thank you for sharing your feedback. I'm sorry to hear that your Home camera and the Home app do not work. To better assist you, I recommend that you contact us through https://within.gs/help and create a support request. We will get back as soon as possible. Best regards — Grace, Withings Customer Servicethe camera works for a very short time and is disposable. the support does not change it or give you a solution I was a user who bought the device It just came on the market and they never gave me a solution and like other users the software does not work, I have the team in Spain 2 years ago and I never found a technical service. do not buy is a scam
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Developer Response
Hello, thank you for sharing your feedback. I'm sorry to hear that you're having a problem with your Home camera. I assure you that this is not the service we intend to give. Could you send me your Support request number (#XXXXXXX) so that I can help you? Regards - Ziana, Withings Customer ServiceI had high hopes for the latest update as there have always been issues with this app regarding reliability. I’m not sure if it’s the apps fault or apples.
Every time the battery charge notification comes on it turns off the baby monitor mode on the front screen
Developer Response
Hello, thank you for bringing this to our attention. I'm sorry to hear that the Baby Mode turns off automatically whenever you get a battery charging notification on your phone. For us to investigate this further, kindly reach out to us directly at https://within.gs/help. Thank you and have a great day! Regards - April, Withings Customer Service
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