Leave a Review Wag! Pet Caregiver
Logistical Nightmare
This app is convenient in someways but the frustrations with it out weigh the positives. I have recurring walks at 10 am and 3 pm but still get notifications for walks overlapping with those times. Constantly. There’s always the on demand walks or the $4 boost walks that I get spammed with when I’m on my way to a walk. Like…. If I put in the app that I’m on my way somewhere I shouldn’t be getting a barrage of notifications about other walks I could take. Make it make sense!!!
I keep notifications on so I can book walks as they pop up but I have to weed thru ones that conflict with my schedule. The same thing happens with sittings. I get notifications for sittings happening the same time/overlapping. Also, I get violations because the owner didn’t change the time for a walk but it isn’t clear that if I don’t “shop up” on time I get penalized. It’s super frustrating!!! I understand there have to be penalties for not showing up etc, but wag needs to do better about making their policies clear for the dog owners and walkers. I wanted to be a dog walker so I could make my own schedule but at this point it’s almost not worth it and Ive only been doing this for three weeks.Show lessm0ss666
Developer Response
Hi, thank you for taking the time to leave a review. We're always looking to improve and we appreciate your valuable feedback to better your experience. We will ensure that it is passed along to the appropriate teams.Needs fixing
The app is very convenient and I tend to think of it as the uber of dog walking. I’ve had a couple of issues with it though. First being that when you end the walk, the diary log comes up which stops you from being able to access the codes to return the house keys and such. I understand losing access to the key boxes for safety reasons but there should be a way to end the walk, fill out the info then leave the dog’s account. This did happen to me and took over an hour to get an agent to respond back to which they were unhelpful. My second issue is the calendar; even though I am on a specific date, it will give me walk for different dates so if you’re not paying attention, or click by accident, there’s no way to cancel the walk (if it gets accepted) or ask for another walker to take it without being penalized. When I say penalized, you will lose the ability to request walks for unknown amount of time. These are just issues I’ve had in the 3 days that I’ve been using it. I would also like to recommend that if I am on a certain calendar day/date not to show me other dates under that day; that’s not at all how a calendar works!Show lessIman0988
Developer Response
Hi, thank you so much for taking the time to leave a review. We would like to notify our tech team of your experience to take a further look. Please send us an email at woofsupport@wagwalking.comPoor business practices
I have been a top dog walker in my area with wag! for several months now with consistent five-star ratings. The other day I was given a negative review by a client that made false accusations about me, which will affect my ability to book future clients when they see my profile. I went through the process of disputing this rating, and even noted that I had video/photo evidence to back me up. Within 24 hours, I was told by support that their policy is to support the pet parents regardless of whether or not the review is truthful (because this is their personal “experience”) and it would not be taken down. I was not even able to submit my own evidence. This company clearly does not want to advocate for/support it’s dog walkers despite the fact that we give wag! a significant percentage of our earnings. Extremely disappointed and will be seriously reconsidering my future with this app/making this experience known to potentially new wag! users and dog walkers in the future.Show lesscassettes
Does Not Care About Their Employees.
The house was nasty and I felt unsafe. So I brought my boyfriend with me to stay. I went to use the restroom and there were bugs running all over the bathroom floor (in both bathrooms) I fed the dog an hour earlier than the schedule because I had a family event later that evening. The kitchen was moldy also. The dog had slipped out of the harness while we are outside and we had to chase after him to get him. There was medicine next to the schedule that said give the dog every 8 hours so I did just that. The owners also came back early so we did not end up spending the night. With that being said, the owners have filed multiple complaints about how I did not follow the feeding schedule. Fed the dog old medicine, and will be suing me if their dog gets sick. You guys must background check your workers but don’t take any insight into the people who you are sending these animal caretakers too. It’s pretty pathetic. (I am a full time college student and this is one of my MANY side gigs to make ends meet)Show lesssindahl123
Not bad, could use some improvements
1) it would be nice to add photos from your camera roll. As far as I can tell, pictures only show up if you take the picture in the app?
2) it would be REALLY nice if you could have more specificity about which walk notifications you receive. For instance, I usually just say I’m available from 12am-11pm, but on M-F I’m in work from 8-5, but I still get ALLLLL the notifications, even though on those days I’m only available starting from 5:30. For the weekends, however, I would be available all throughout the day. I’m getting notifications out the wazoo but only 1/5 of them apply to my availability. Being able to choose times of availability for specific days would be great.
Thank you!Show lesssmacherz
Needs work
This app has never been intuitive or been good about thinking about the obvious things that walkers want/need. However, it has gotten much better than it was a few years ago. I would like to be able to set different mile radiuses for walking and boarding for my notifications. For example, I would like notifications of walks within 1 mile but boardings within 10 miles. Also, I consistently get notifications for bookings that are over the 10 mile radius I have set: seems obvious that this shouldn’t happen. There should be a way for NYC walkers to not see walks from NJ, thinking of it in terms of miles doesn’t work here. Just because it’s technically within 10 miles doesn’t mean I’m going to figure out how to talk public transit to a different state. Also when you book a boarding, your ability to see the start and end time goes away, so unless you preemptively screenshot everything you request you’re screwed. It should be mandatory for owners to list the age of their dog.Show lesstessofthedurbeyfields
Developer Response
Thanks so much for the review! We'll pass this feedback to the appropriate team.
