Better off using Rover or something else
I am a college student-athlete, and when I originally started using Wag, it was great! I do not have time to get a job, so Wag was a really helpful way to make some money within my own schedule. Now, I wish I had decided to use Rover or another app. Wag added a feature called Wag Pro+ which gives certain walkers priority. Since this feature has been added, I haven’t been selected for any boardings, sittings, or scheduled walks. There have even been times when i’ve requested to do a service and have been stuck in the requested section for days. I have good ratings and reviews. There is no reason for this many pet owners to be ignoring my requests. Wag is blocking my requests. Wag Pro+ costs $129. As a college student I wouldn’t be able to afford that even if I wanted to sign up. I can’t even afford to pay for the background check to switch to another app. It is extremely stressful and frustrating. I’ve been using this app since 2022 and I am very disappointed in this change. I highly recommend researching other walker apps. They also have the worst customer service ever. They make it impossible for you to reach them. Seriously, an awful app.
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Please allow numerical numbers, allow me to paste text into report card
I wanted to inform the owner of the number of treats I’d given his dog, died behavioral reinforcement but the app would not let me do this in the report card.
Please allow pasting text into the report card field. I have always used a detailed format for each client which i then highly personalize. The extra detail is for liability purposes, and the format ensures I don’t forget to include pertinent information for each wall. it now takes a ridiculously long time to have to retype that info for each walk. I have always kept my original documentation for each of my clients. It’s easier to edit, save and organize this format in Microsoft 365 and copy and paste the service report into the report card within the app. Keep in mind, being able to reacces my report card documentation within my own files becomes extremely helpful when preparing for handling a dog that’s a repeat booking, particularly when their owner requested some unique needs that required a slightly more tailored service routine. Please allow text to be copied and pasted so you can make my job easier, not harder and pet owners ultimately happier. Thanks.
Please allow pasting text into the report card field. I have always used a detailed format for each client which i then highly personalize. The extra detail is for liability purposes, and the format ensures I don’t forget to include pertinent information for each wall. it now takes a ridiculously long time to have to retype that info for each walk. I have always kept my original documentation for each of my clients. It’s easier to edit, save and organize this format in Microsoft 365 and copy and paste the service report into the report card within the app. Keep in mind, being able to reacces my report card documentation within my own files becomes extremely helpful when preparing for handling a dog that’s a repeat booking, particularly when their owner requested some unique needs that required a slightly more tailored service routine. Please allow text to be copied and pasted so you can make my job easier, not harder and pet owners ultimately happier. Thanks.
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It’s ok
Have issues with the app it’s not giving request and then it won’t give me any whenever I request them even though I have a great review and mini badges and verified. They’re trying to force you to pay an extra $130. I don’t know if that’s monthly or yearly, doesn’t say to be able to get better pay and more request and that’s not even guaranteed since they’re doing this to me now and I’ve already paid to be verified and everything. Though a contract worker, but they have rules and they take some of your money if you try to Instapay, your money to your bank. Also, they’re very horrible towards caregivers. I was attacked and they did nothing about that. Didn’t help me pay for the emergency room visit that I had to do that they told me to do. They didn’t even do anything to the dog that did it, they just hit him from me. That’s all they do and they won’t let you know about it even if it involves you because apparently privacy, but if you need extra money, try Rover or any other app let this be your last resort. I only still do it because I’m already verified and honestly, I don’t even really get anymore because it’s trying to get me to pay.
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Overall pretty good, just a couple things…
Overall it’s generally pretty easy to use and such. Having used Rover as well (which is probably their biggest competitor I’d guess), wag is definitely better for walkers. I would add a few things here and there though:
I wish there was a feature that somehow could show you the time it would take to get from one service to another. For example, I was at a drop-in in one city, and another walk popped up in a nearby city for right after my drop-in would be finished. I would have loved to request to do that one as well, but I couldn’t tell if I could make it in time, as the appointments had only a 10min gap and I didn’t know if the drive would be under 10mins for me to arrive on time.
Another helpful feature would be if we could send a sort of “counter-offer” for timing. A lot of pet parents submit services around the same times- morning, around lunchtime, or evening around dinner time. If we could send some request that tells them “hey I’d love to help you, but I already have a walk at night, would 9:30 be okay?” Etc.
I love the feature that allows for extension as well, but I do wish you could choose to toggle whether or not this notifies the parent. I’d love to check those extension boxes as an option, but I wouldn’t want it to be like “your walker wants to stay longer” lol I just want them to be able to go in and extend if they’d like to.
I wish there was a feature that somehow could show you the time it would take to get from one service to another. For example, I was at a drop-in in one city, and another walk popped up in a nearby city for right after my drop-in would be finished. I would have loved to request to do that one as well, but I couldn’t tell if I could make it in time, as the appointments had only a 10min gap and I didn’t know if the drive would be under 10mins for me to arrive on time.
Another helpful feature would be if we could send a sort of “counter-offer” for timing. A lot of pet parents submit services around the same times- morning, around lunchtime, or evening around dinner time. If we could send some request that tells them “hey I’d love to help you, but I already have a walk at night, would 9:30 be okay?” Etc.
I love the feature that allows for extension as well, but I do wish you could choose to toggle whether or not this notifies the parent. I’d love to check those extension boxes as an option, but I wouldn’t want it to be like “your walker wants to stay longer” lol I just want them to be able to go in and extend if they’d like to.
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We’re worth more
My biggest complaint is the app is a joke if they really think we’re worth nine dollars minimum to drive to the clients house on our own gas and walk the dog. I can’t make money if I’m spending it all on transportation. But we’re expected to pay money if we want to raise our rates by a few bucks. There’s not much room for negotiation with the clients. I can put in how much I would like to be paid, but sometimes I’m told it’s too much. Then I have to guess how low I have to go because it doesn’t tell me how much the client wants to pay. Also I don’t get to talk to clients at all unless they book me, which means I can’t negotiate or even meet them beforehand to see if it’s a good fit.
It’s dangerous for people to click the “I’m on my way” button and pick one of the random amounts of time while driving. Because we don’t always live five, ten, fifteen, or thirty minutes away. And most of the time, the owner isn’t home anyway.
I like how you can see comments from previous caretakers. Very helpful in getting an accurate picture of the dog. I like the gps tracking during the walk so I don’t get lost.
It’s dangerous for people to click the “I’m on my way” button and pick one of the random amounts of time while driving. Because we don’t always live five, ten, fifteen, or thirty minutes away. And most of the time, the owner isn’t home anyway.
I like how you can see comments from previous caretakers. Very helpful in getting an accurate picture of the dog. I like the gps tracking during the walk so I don’t get lost.
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WASTE OF TIME AND MONEY
PLEASE DO NOT APPLY OR PAY APPLICATION FEE IF YOU HAVE A WORK AUTHORIZATION BUT YOU ARE NOT FROM HERE! OR IF YOU HAVE SOMETHING IN YOUR RECORD THAT THEY MAY NOT ACCEPT YOU ABOUT!
Please do not bother wasting your time or pay for background if you have a work authorization to work in the u.s but not a resident or if you have a criminal record. they will not accept you and you pay for basically nothing. they will not give you a copy of your background check either even if you paid for it.
I’m so disappointed, I have a work authorization to work in the united states. I have a clean record to but they did not accept me because it was not allowed. Then they still decided to take my money and run a background knowing they didn’t accept my id or my social. Then they tried to explain to me that it’s in their policy. I’m so disappointed because i’m not currently working (i’m currently still looking for a job) and they decided to keep my money. i paid the background check and along with $20 extra option so they wouldn’t take forever to over view. I just want my money back what i wasted! :/
Please do not bother wasting your time or pay for background if you have a work authorization to work in the u.s but not a resident or if you have a criminal record. they will not accept you and you pay for basically nothing. they will not give you a copy of your background check either even if you paid for it.
I’m so disappointed, I have a work authorization to work in the united states. I have a clean record to but they did not accept me because it was not allowed. Then they still decided to take my money and run a background knowing they didn’t accept my id or my social. Then they tried to explain to me that it’s in their policy. I’m so disappointed because i’m not currently working (i’m currently still looking for a job) and they decided to keep my money. i paid the background check and along with $20 extra option so they wouldn’t take forever to over view. I just want my money back what i wasted! :/
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Wag! For the Win
I have thoroughly enjoyed my experience as a pet caregiver for Wag! over the past five years. The opportunity to care for and spend time with so many wonderful pets has been incredibly rewarding.
Recently, Wag! introduced their new Vet Chat service, and I must say it has been a game-changer. As a licensed vet tech, being able to utilize my expertise and provide an additional level of support and care for the pets has been truly humbling. The Vet Chat service allows me to address any concerns or questions pet owners may have, ensuring their peace of mind and the well-being of their furry companions.
Based on my positive experiences, I fully intend to continue serving as a pet caregiver on Wag! I highly recommend the platform to both pet owners and fellow caregivers. Thank you, Wag!, for building such a great service and for valuing the contributions of dedicated caregivers like myself.
Recently, Wag! introduced their new Vet Chat service, and I must say it has been a game-changer. As a licensed vet tech, being able to utilize my expertise and provide an additional level of support and care for the pets has been truly humbling. The Vet Chat service allows me to address any concerns or questions pet owners may have, ensuring their peace of mind and the well-being of their furry companions.
Based on my positive experiences, I fully intend to continue serving as a pet caregiver on Wag! I highly recommend the platform to both pet owners and fellow caregivers. Thank you, Wag!, for building such a great service and for valuing the contributions of dedicated caregivers like myself.
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Response from developer
Hi there, thank you so much for your stellar review! We are thrilled to hear this!
Lack of support in the app is unsafe and an ethical issue
If you walk for Wag you’ll be an independent contractor. Ultimately Wag uses this as an excuse to provide you zero support unless you’re facing a dire emergency. You get selected for walks based on a score they won’t disclose to you, and they won’t provide a list of what helps/hurts your score. Parents will ask things of you that will hurt your score, and there’s nobody you can talk to at Wag to get help for that. Wag only provides a chat bot that sends you articles to read, you’ll never be able to contact a real person to help resolve issues. It’s all under the guise of “empowering business owners” since you’re a contractor, but really it’s them reaping as much profit as they can while hanging you out to dry. I’ve had parents request things that I need help with as well as animal welfare concerns and have never been able to get ahold of Wag. As a dog parent I would never, ever put my dog on this app knowing the absolute void of support Wag gives its walkers. Ultimately this is dangerous and unethical, and the app’s inability to connect you to real people is a massive issue.
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Response from developer
Hi there, thank you for the feedback. When you click on the Help section within the Wag! app, you can select from topics commonly asked about or to submit a custom inquiry. If your concern is best resolved through Customer Support you will receive the option to connect. Otherwise, if your concern can be resolved using resources to do so directly from within the Wag! app, you will be provided relevant information and may not receive the option to contact Support. We will pass this feedback along.
DON’T SIGN UP FOR WAG
Wag! Didn’t help me at all when I got scammed through their app. They basically said that it was my fault that I was scammed and they won’t reimburse me for the over $200 that was stolen from me.
To be a pet caregiver, you need to pass a background check but at the same time, just about anyone can sign up to be a Wag! pet parent. This means that anyone pose as a pet owner and can request a boarding at your place. If you accept this request, this person can have access to your address meanwhile it isn’t guaranteed that this person even has a pet!!! The app is not safe nor secure and they don’t even have a real support number or chat that you can talk to. When I tried calling a support number, it was either a robot or it was a real person who then hung up on me. Wag! doesn’t care about its users at all and only cares about the money. They even take 40% of everything you earn. So, they obviously have the money to reimburse their caretakers but they just don’t care enough.
You can make MUCH more money doing dog walking privately.
To be a pet caregiver, you need to pass a background check but at the same time, just about anyone can sign up to be a Wag! pet parent. This means that anyone pose as a pet owner and can request a boarding at your place. If you accept this request, this person can have access to your address meanwhile it isn’t guaranteed that this person even has a pet!!! The app is not safe nor secure and they don’t even have a real support number or chat that you can talk to. When I tried calling a support number, it was either a robot or it was a real person who then hung up on me. Wag! doesn’t care about its users at all and only cares about the money. They even take 40% of everything you earn. So, they obviously have the money to reimburse their caretakers but they just don’t care enough.
You can make MUCH more money doing dog walking privately.
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Response from developer
Hi there, thank you for taking the time to leave your review and feedback. We would like to know more about your experience. Please visit the Help tab within the Wag! app or visit https://support.wagwalking.com. Thank you!
Great app but only available in US..
Needs To Become Available In The Uk! As went to apply but couldn’t..
