This app is a joke and its call center is useless
The title pretty much sums it up. I needed to cancel a walk because I was sick and I was afraid it would go against my profile. I figured (since I was sick and vomiting constantly in the hospital) that I’d call them and deal with it later. Well they counted it as a no-show and absolutely would not bend when I called them. So this employer is literally giving their own employees low ratings and ruining their average rating, which is death on this app.
Also, I payed when signing up for the “pro” version. I get alerts sometimes when people are looking for a sitter or walker and when I try to bud on it, it says my rate is too low for this area, which is not true, my prices are abysmal on this app because choosing your own prices isn’t an option after all. I get an alert my bud is too high but not by how much, and I go to adjust my bid, and it doesn’t then go back to the request, the request disappears. I can’t believe I payed extra for the “pro” version. I k ew they took 40% which is bad enough but their app and their treatment of the sitters and their call center is awful.
Also, I payed when signing up for the “pro” version. I get alerts sometimes when people are looking for a sitter or walker and when I try to bud on it, it says my rate is too low for this area, which is not true, my prices are abysmal on this app because choosing your own prices isn’t an option after all. I get an alert my bud is too high but not by how much, and I go to adjust my bid, and it doesn’t then go back to the request, the request disappears. I can’t believe I payed extra for the “pro” version. I k ew they took 40% which is bad enough but their app and their treatment of the sitters and their call center is awful.
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Move to Uk
Would have been interesting to use in England. Seems like an untapped market.
Need to care for Pet-sitters More
I signed up for Wag as a way to get some more business with my pet care business by adding in walks when my boarding and drop ins were slow on my Rover account. This app seemed to be more focused on dog walking rather than boarding or drops in appointments
So far I have been very disappointed. The opportunities pop up and if you don’t respond super fast they are lost. Then to make matters worse, you can request a service and you still may not get chosen! It’s up to the pet parents to “accept” you. It’s possible that a pet parent may request two walks in a day and two different people may give the walks. That’s very inconsistent service and it confuses the pet. How can a pet sitter build a relationship with the pet if different people are coming all the time??
Also I got very little communication from the pet parents and when I was in need of immediate help I got no response and a bad review because they didn’t respond!! The only reason I may hold on to this app is because I paid for my background check and I want to make that money back. Once that happens I am gone and strictly a Rover pet sitter.
So far I have been very disappointed. The opportunities pop up and if you don’t respond super fast they are lost. Then to make matters worse, you can request a service and you still may not get chosen! It’s up to the pet parents to “accept” you. It’s possible that a pet parent may request two walks in a day and two different people may give the walks. That’s very inconsistent service and it confuses the pet. How can a pet sitter build a relationship with the pet if different people are coming all the time??
Also I got very little communication from the pet parents and when I was in need of immediate help I got no response and a bad review because they didn’t respond!! The only reason I may hold on to this app is because I paid for my background check and I want to make that money back. Once that happens I am gone and strictly a Rover pet sitter.
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Response from developer
Hi there, thank you for taking the time to leave your feedback and review. We appreciate your insights as we are always looking to improve and will be passing this along.
Disappointing (1-Year Caregiver Review)
I started walking a year ago as a means to supplement our household income. In just a couple months I was able to earn over $1000!! I was excited about my future with Wag. But shortly after, Wag started making changes in the app - a feature where walkers could pay in to the app and with that the walker would get higher priority. And more changes have been made since. Wag is not the same anymore and my walks have dramatically dropped to where I’m lucky if I break $100. I give 110% to my clients and have the ratings and reviews to prove it. I started Wag to make money, not give Wag more money. The 40/60 commission split is painful already (oh, but if you PAY Wag them you have the opportunity to get a bigger commission 👎🏼). // Another issue has been getting hold of customer service with problems. I have had a few times where the Pet Parent didn’t leave a key and I could not get a hold of the parent. Or the time the cell tower was out and I couldn’t get service at the address so I had to drive a mile away to get a signal. The customer service bot kept running me in circles and eventually the “solution” was “you’re have to decide what to do.” If you are considering whether or not to do Wag, I’d say consider your options and maybe go in to business for yourself. Wag has been disappointing - it feels like they are struggling and are trying to find ways to make money off their walkers (providing poor customer care to walkers).
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Response from developer
Hi there, thank you for the review! Indi sounds like she has been a delight!
Changes that need to be made
Wag seems like an app that doesn’t care about its dog walkers too much. I was double booked for a walk, when I arrived there was another dog walker bringing in the dog from a walk. I didn’t have an option to cancel the walk without being penalized for cancelling and it going against my rating and my ability to book services. The pet parent as also unresponsive. I had to act like I did the walk for it to not count against me but I was scared the owner would leave bad review luckily they did not. But someone else may not be this lucky. Also, I had a walk request to walk a pit bull with no notes. Once I got to the neighborhood it was literally the ghetto and when I tried to park there was broken glass next to the parking spot because someone had broken someone’s window. Of course I am not going to do a walk there for my own safety but I could not cancel the walk without being penalized. Wag needs to advocate more for their walkers as that’s the bread and butter of your revenue. Hopefully no one is hurt or dies in the job because they are so scared to cancel a walk so they are not penalized. Because at that point it’s going to cost you more in a law suit than it is to pay some developers to add these features.
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Response from developer
Hi there, thank you for taking the time to leave your review and feedback. This will be passed along.
can’t use in the uk
please update it to be able to use in the uk
Rover is better for Caregivers
Wag is probably favorable to people looking for walks, but they care so little for the walkers. Rover is so much easier for caregivers!!
I tried to reach customer service today, and I had to call 3 different numbers and eventually pretend to be a pet parent to speak to an actual human being. I was blocked for 4 hours from booking new walks because a pet parent cancelled a walk. Even when I got to customer service, they were unable to remove the block.
The communication with pet parents is sub-par. It is funny to me that when you start a walk, you have to click through several screens of “I’m on my way” then “I have arrived” then “I have access” then “start the walk” but when you end a walk, all the info disappears. If you accidentally end it (or a pup ends it with his paws) you lose access to the info from the pet parents or access codes. And then good luck getting in touch with customer service to open it back up again!!
I tried to reach customer service today, and I had to call 3 different numbers and eventually pretend to be a pet parent to speak to an actual human being. I was blocked for 4 hours from booking new walks because a pet parent cancelled a walk. Even when I got to customer service, they were unable to remove the block.
The communication with pet parents is sub-par. It is funny to me that when you start a walk, you have to click through several screens of “I’m on my way” then “I have arrived” then “I have access” then “start the walk” but when you end a walk, all the info disappears. If you accidentally end it (or a pup ends it with his paws) you lose access to the info from the pet parents or access codes. And then good luck getting in touch with customer service to open it back up again!!
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Response from developer
Hi there, thank you for your review and feedback. If you have feedback on how we can improve, please let us know by visiting the "Feedback" section in the menu of the Wag! app. If you need to reach our Customer Service team, please visit the Help tab in the Wag! app. Thank you!
Caregiver support needs work
I requested a reoccurring service, 2 walks per week. The address that is given is in the middle of a bridge. I tried calling/messaging the pet parent multiple times for an actual address since the instructions say to knock someone will be home. These walks we’re supposed to start mid April but the pet parent has not reached out in any way. I tried contacting support through the app and it only tells me to contact the parent. Calls go through as not phone number disconnected and messages go un responded. Now I am unable to request any new services bc I have been “canceling” on the pets and I have done over a 100 services with over 95 of them being over 5-stars, but wag support has been giving me 1-star reviews for a no show. We should have better support when these issues come to be at the moment I have to wait 19 days to be able to request new services but I don’t think I’ll be able to bc I can’t get rid of that reoccurring walk. Other then that I’ve had a good experience but it is not fair pet parents have all the decision making.
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Response from developer
Hi there, thank you for your review and feedback. If you are experiencing unexpected app behavior or have suggestions on how we can improve, please let us know by visiting the "Feedback" section in the menu of the Wag! app. Thank you!
Can’t use in England
Please expand to England so people can walk dogs on more then one continent
Where to start….
I have been a dog walker for Wag! for almost two years now. If I didn’t love dogs as much as I do, I would have left a long time ago because of their app. Currently, a problem I’m having is that canceled walks still appear on my ‘Booked’ tab. When I try to delete them, the next time I log into the app, there they are again. This is a real pain when a client has booked way in advance and then something changes on their end. I currently have 49 on my page. I’ve contacted Wag! support, jumped through all the hoops to try to fix it. Nobody on their tech team can figure it out. Another problem that I’ve brought up is that when I first log into the app and check my earnings, the page won’t load until I TURN OFF MY PHONE and turn it back on again! Very frustrating. When doing a Drop In visit, the app doesn’t show how much time is LEFT for your visit. I have to set the timer on my phone for that. Add to all this the fact that if you have to contact them LIVE for a situation, there is nobody to answer unless it’s an emergency (injury, pet got loose, etc). Anything besides that, you’re pretty much on your own. I could go on, but I’m sure y’all catch my drift. I love the dogs. Hate the app.
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Response from developer
Hi, thank you for leaving your first-hand review. We're sorry to hear that you've had a negative experience while on the Wag! platform. We are always looking to improve and appreciate your valuable feedback. We will ensure that it is passed along to the appropriate teams to review further.
