Leave a Review Wag! Pet Caregiver
Disappointing (1-Year Caregiver Review)
I started walking a year ago as a means to supplement our household income. In just a couple months I was able to earn over $1000!! I was excited about my future with Wag. But shortly after, Wag started making changes in the app - a feature where walkers could pay in to the app and with that the walker would get higher priority. And more changes have been made since. Wag is not the same anymore and my walks have dramatically dropped to where I’m lucky if I break $100. I give 110% to my clients and have the ratings and reviews to prove it. I started Wag to make money, not give Wag more money. The 40/60 commission split is painful already (oh, but if you PAY Wag them you have the opportunity to get a bigger commission 👎🏼). // Another issue has been getting hold of customer service with problems. I have had a few times where the Pet Parent didn’t leave a key and I could not get a hold of the parent. Or the time the cell tower was out and I couldn’t get service at the address so I had to drive a mile away to get a signal. The customer service bot kept running me in circles and eventually the “solution” was “you’re have to decide what to do.” If you are considering whether or not to do Wag, I’d say consider your options and maybe go in to business for yourself. Wag has been disappointing - it feels like they are struggling and are trying to find ways to make money off their walkers (providing poor customer care to walkers).Show lessApe-Real
Developer Response
Hi there, thank you for the review! Indi sounds like she has been a delight!Changes that need to be made
Wag seems like an app that doesn’t care about its dog walkers too much. I was double booked for a walk, when I arrived there was another dog walker bringing in the dog from a walk. I didn’t have an option to cancel the walk without being penalized for cancelling and it going against my rating and my ability to book services. The pet parent as also unresponsive. I had to act like I did the walk for it to not count against me but I was scared the owner would leave bad review luckily they did not. But someone else may not be this lucky. Also, I had a walk request to walk a pit bull with no notes. Once I got to the neighborhood it was literally the ghetto and when I tried to park there was broken glass next to the parking spot because someone had broken someone’s window. Of course I am not going to do a walk there for my own safety but I could not cancel the walk without being penalized. Wag needs to advocate more for their walkers as that’s the bread and butter of your revenue. Hopefully no one is hurt or dies in the job because they are so scared to cancel a walk so they are not penalized. Because at that point it’s going to cost you more in a law suit than it is to pay some developers to add these features.Show lessAna0207
Developer Response
Hi there, thank you for taking the time to leave your review and feedback. This will be passed along.Rover is better for Caregivers
Wag is probably favorable to people looking for walks, but they care so little for the walkers. Rover is so much easier for caregivers!!
I tried to reach customer service today, and I had to call 3 different numbers and eventually pretend to be a pet parent to speak to an actual human being. I was blocked for 4 hours from booking new walks because a pet parent cancelled a walk. Even when I got to customer service, they were unable to remove the block.
The communication with pet parents is sub-par. It is funny to me that when you start a walk, you have to click through several screens of “I’m on my way” then “I have arrived” then “I have access” then “start the walk” but when you end a walk, all the info disappears. If you accidentally end it (or a pup ends it with his paws) you lose access to the info from the pet parents or access codes. And then good luck getting in touch with customer service to open it back up again!!Show lessSamCzer
Developer Response
Hi there, thank you for your review and feedback. If you have feedback on how we can improve, please let us know by visiting the "Feedback" section in the menu of the Wag! app. If you need to reach our Customer Service team, please visit the Help tab in the Wag! app. Thank you!Caregiver support needs work
I requested a reoccurring service, 2 walks per week. The address that is given is in the middle of a bridge. I tried calling/messaging the pet parent multiple times for an actual address since the instructions say to knock someone will be home. These walks we’re supposed to start mid April but the pet parent has not reached out in any way. I tried contacting support through the app and it only tells me to contact the parent. Calls go through as not phone number disconnected and messages go un responded. Now I am unable to request any new services bc I have been “canceling” on the pets and I have done over a 100 services with over 95 of them being over 5-stars, but wag support has been giving me 1-star reviews for a no show. We should have better support when these issues come to be at the moment I have to wait 19 days to be able to request new services but I don’t think I’ll be able to bc I can’t get rid of that reoccurring walk. Other then that I’ve had a good experience but it is not fair pet parents have all the decision making.Show lessEvelyn A Robles
Developer Response
Hi there, thank you for your review and feedback. If you are experiencing unexpected app behavior or have suggestions on how we can improve, please let us know by visiting the "Feedback" section in the menu of the Wag! app. Thank you!Where to start….
I have been a dog walker for Wag! for almost two years now. If I didn’t love dogs as much as I do, I would have left a long time ago because of their app. Currently, a problem I’m having is that canceled walks still appear on my ‘Booked’ tab. When I try to delete them, the next time I log into the app, there they are again. This is a real pain when a client has booked way in advance and then something changes on their end. I currently have 49 on my page. I’ve contacted Wag! support, jumped through all the hoops to try to fix it. Nobody on their tech team can figure it out. Another problem that I’ve brought up is that when I first log into the app and check my earnings, the page won’t load until I TURN OFF MY PHONE and turn it back on again! Very frustrating. When doing a Drop In visit, the app doesn’t show how much time is LEFT for your visit. I have to set the timer on my phone for that. Add to all this the fact that if you have to contact them LIVE for a situation, there is nobody to answer unless it’s an emergency (injury, pet got loose, etc). Anything besides that, you’re pretty much on your own. I could go on, but I’m sure y’all catch my drift. I love the dogs. Hate the app.Show lesshlsonk
Developer Response
Hi, thank you for leaving your first-hand review. We're sorry to hear that you've had a negative experience while on the Wag! platform. We are always looking to improve and appreciate your valuable feedback. We will ensure that it is passed along to the appropriate teams to review further.App used to be good but now there’s no support and it’s horrible
I had a client request me for a wag walk today at a time where I wouldn’t be able to but I knew I could do it a little later that day however there was no way for me to message the pet parent beforehand to ask them if I could come later in the day without first accepting the request so I accepted the request but after accepting I had to select if I would be there in 15 minutes, 30 minutes, or 1 hour but I needed more time the walk was scheduled at 4:25 but I couldn’t get there until 8 once I got off so I selected 1 hour which changed the walk to 5:25 and I messaged them saying I could come at 8 which they were okay with however when 5:25 came and went wag cancelled the walk before 8 gave me a 1 star review and said I missed the walk didn’t show up and violated their trust and safety policy. How and why when I messaged the pet parent and they said it was okay for me to come later please fix this someone needs to reach out to me I have the screenshots of the conversation to prove it.Show lessJefeAsian
Developer Response
Hi there, thank you for taking the time to leave your review and feedback. If a walk is not started by the Pet Caregiver within the 30-minute grace period before or after the designated start time, the service will automatically be placed back in the Available Feed for another Pet Caregiver to request. This is to help increase the likelihood that the pet will receive care in a timely manner. To avoid the app automatically relisting the service, the Pet Parent will need to update the time of the service to reflect the newly agreed upon one. We hope this helps. We appreciate your feedback regarding this and will be passing this along!Great app but LOTS of room for improvement
I’ve been using Wag for a few months now- it’s a great side hustle and I’ve met some amazing dogs. But there are a few things that would make the experience SO much better for caregivers.
1. The fact that our messages with pet parents disappear after 10 days. I often will want to message a past client who I expect will need a walk and offer my services/tell them I’m available on our regular day but not our regular time/etc.
2. We should be able to accept a request but ask for a 30 min time change. Often times I’ll have a regular client request a walk for, let’s say, 1:00. I’ll have another service that ends at that time but I would have loved to walk their dog at 1:30. Adding a feature where we could accept their request on the general feed but only if the timing changes slightly. Or get rid of the cancellation penalty, or something. It’s just infuriating when I see my usual clients requesting walks and I can’t tell them why I’m not accepting. It makes me look unreliable and the dogs don’t get the walks they deserve.
3. This is minor and more of just a cool suggestion but it would be cool if we could see our progress towards the achievements we get.
Thanks, please consider implementing some of my ideas!Show lessKaiPreminger
😡
I really like the application but it has MANY FAULTS. I had two clients at the same time, the app says if you have a request at the same time you already have another one it should give you options NEVER GIVES THEM!!! accept a request and the automatic app says to reject it!!!! I spoke to support and they said it was me 😡. People put 4 star reviews and don't say why! (A person who never answers messages) I love dogs, but if a person leaves a review of less than 5 stars they should have to write obligatorily because to know what you do one wrong! 😠. The app crashes and increases or takes away time! 😑 I really love taking care and sharing time with the doggies but you should listen to the opinions of those who work for you.Show lesslzLaurazl
Frustrated
I’ve enjoyed being a caregiver, and this app can be very helpful for doing so. However, I recently had two separate boardings in which I forgot to physically “start” or “end” the service in the app (I completed the actual boardings). Because I was late, the app did not allow me to end the service, so I couldn’t get paid.
I was unable to get help from the app, even after submitting written requests, and they refuse to speak with anyone on the phone without doing so. I wasn’t able to get in contact with anyone, and I needed to be paid, so I asked the owner to pay me off the app. This caused my profile to be “put under review”. I wasn’t able to request any services. This eventually went away, but it just happened again (my fault for forgetting to click “end” but cmon). I need to be paid, but I don’t want to risk being banned from Wag. HELPShow lessEmmajw35
Easy way to make money if you love pets
I only give it 2 stars because of customer service and potential life threading situations.
Pet parents are no required to do any type of background or detailed information on the dogs. I’ve been attacked by a dog who was supposedly “ very sweet” and “ never but anyone before” I’ve walked and worked with dogs for over 5 years and the way the dog presented itself was very aggressive and I know it wasn’t the first incident. Wag! Does not protect you in any way. You will have to take the pet parent to civil court if you choose to. The pet parent will and can just create another profile even if they’re banded from that account.
Second- customer service
You will get an auto generated message nonstop for hours before being able to speak to a person. You can’t email, call or text anyone. There’s very rare times those options are available. If you have any issues you’re in your own.
Third - the app take 60% of your pay.
Outside of all that it’s easy when there 0 issues. Protect yourself, don’t go in the house until you’re sure the pet is calm, and friendly. Don’t expect to make all of the money on your profile. But it’s literally so fun and if you get the chance to have repeat clients , makes life easy .Show lessheyhens
