Leave a Review Wag! Pet Caregiver
Good Side Job but Pray You’ll Never Need Supprt
I enjoy using Wag! and giving walks or taking care of pets. It’s a great way to make a little extra money, hangout with dogs, and get exercise. My complaint is with their support department. It’s awful. I’d rather call my internet provider, at least there’s a better chance to connect with someone. There’s no phone line to call and you have to jump through hoops to get in touch via chat. If there is something wrong with your app, they will tell you to do the most basic of troubleshooting. If that doesn’t work, they transfer your case to the technical team and then say they will be in touch. They are never in touch. You have to just keep trying and hope it got fixed. Additionally, if there is something wrong with your service, there’s a chance you won’t be able to get help immediately and you’ll have to email. Again, who knows when you’ll hear back so I suggest keep trying to reach out via chat. It’s pretty ridiculous that this is a company that employees contract workers but then they don’t provide you with the support you may need to do the job. It’s a bad experience for the caregivers and the pet parents.Show lessCpix!!
Developer Response
Hi there, thank you for taking the time to leave your thoughtful feedback regarding the support experience on the platform. Wag! is always looking to improve and this insight is valuable for us. We're passing this along to the right teams.Good Side Hustle
I’ve been doing wag for about 8 months now and have made a fair amount of money off of it. I’ve only ever had issues with the app once and they got solved quickly. There’s a background check for caregivers before they can start services, and everything is self priced within a set range the app gives you. I do wish that there was an option in the app for pet owners to select that indicates that they will be going on the walk too (such as if they are disabled and can’t walk their dog without help). Other than that, the app has a good layout and helpful tips for caregivers when needed. One thing the app doesn’t really cover when you first sign up is the wag lockboxes. I had trouble the first time knowing what they were and how to open them, so maybe info on that could be an addition to the app in the future? Overall, I love this app and all the pet owners, and their pets on here are great :)Show lessSpawn_Mobs
Developer Response
Hi there, thank you for taking the time to review the app and share your feedback based on your experience on the Wag! platform. We appreciate your insight on how we can improve and we will be passing this along to the right teams.Doesn’t care about dogs or walkers, sees them as $$$$
This company does not care about a single dog on the app and DEFINITELY does not care about the walkers. They don’t even have an active customer service line for walkers. The app malfunctioned and wouldn’t let me start a service once I got there. I called for 15 minutes until I finally got ahold of someone. This agent was so rude and rushed me off the line. He just said I needed to read an article and they would not be helping. The dog was a regular and I ended up just having to walk him for free so he wasn’t left alone all day. The app just gouges prices for pet parents so unnecessary while underpaying walkers for the worst functioning app I’ve ever been on and than provides no support. The app doesn’t care about you as a walker or even your dog. They only care about profit and it’s sad. If you’re a genuine walker use the app to get clients you love and RUN OF IT!!!Show lessdgffggfdd
Please modify average area prices
Hello since the economy has changed, the average prices in the area need to be changed. If I go out of that range I am going to lose pet parent demand it says. When you try to click on somebody’s link to hire them it just has a set rate of $15 and that’s not the rate but other places it says a different rate. The prices need to be raised because of the economy between 2 to 3 dollars per visit. That helpful. I’ve contacted customer service and they actually tried to raise the rent in my area and said she was unable to that’s not the rate but other places it says a different rate. The prices need to be raised because of the economy between 2 to 3 dollars per visit. That would be really great and helpful. I’ve contacted customer service and they actually tried to raise the rate in my area and said she was unable to. So I appreciated the help there. I’m not sure exactly what happens when you do go out of the range and what they mean by pet parent demand. If it means I will show up on the list of caregivers in the area I’ll raise it if it means I will not I won’t. That’s what I need to know when it says pet parent demand. Will I still show up on the caregiver list if I choose my own prices a little bit higher? Please answer that question when you can thank youShow lessBridget421
Developer Response
Hi Bridget, thank you for the review and taking the time to leave your feedback. The “Average Price” is only a suggestion; you are free to set your rates how you wish. Please note that out-of-range pricing may affect Pet Parents’ demand for the services you provide. For any outstanding questions or for helpful resources, please visit the Help Center by tapping on the "Help tab" within the Wag! app.Very bad app
Rover is such a better app. I was very excited for this opportunity and hoping for more dogs to walk, I live in an amazing area with a lot of foot traffic and dogs but this app is unreliable. I paid 45 dollars to get a background check and waited for approval but after almost a month I haven’t had one booking. I spent hours on my profile and recommendations but it’s impossible to get a booking. Wag is useless.
Someone requests for a caregiver/boarding? Better send your request in within two seconds of receiving notification or it’s gone. Someone needs a walk? It’s over 9 miles away and the payout it 10 bucks for 30 minutes of walking and a waste of gas to get there. Someone needs you to drop in? Don't worry! It’s really far away and not worth it.
Download Rover honestly. They have free background checks occasionally and people have to request you rather than the other way around. It’s so much more active on there and I get many requests throughout the week from different people. I’m extremely upset I wasted money on this, it’s literally impossible to get a booking and with how much gas has been I’m not willing to travel so far for nothing. I love animals but it’s a waste of an app and time.Show lessdont download this or else
Developer Response
Hi, thank you for the review. The background check fee covers the administrative costs of an in-depth review and vetting process. We appreciate the feedback and we will be sure to pass this along. Wag! is always looking to improve and this insight is valuable for us.Wish the pay was better
I feel like Wag overall could pay its caregivers/walkers a lot better. I’m shocked that they don’t even give a surcharge for gas. Every other delivery app has no problem up charging for the rise in gas prices to better pay its workers on the app a better wage. It’s asking a lot to use your own gas when beware 99% the tips you will receive are either nothing or a $1. It’s a slap in the face. You could be the top best dog walker on the app and you will still get paid next to nothing. $10 per 20 minute walk is a joke even if I have a gig close by. I would consider everyone starting their own business off wag caregivers until they decide to pay better.
If you’re waiting for your profile to get approved- don’t bother. Please believe in yourself enough and just start your own side business and set your own rates. You’re going to end up burning yourself out. It sounds like a fun idea especially when we have influencers out here doing it for fun. Don’t be a follower. These influencers are getting paid double time to sell a bad idea to you in hopes you hop on the trend. Don’t.
If Wag wants to keep a good standing relationship with its walkers I highly suggest raising the pay for walks and adding on gas money and pushing for better tips. Do better please. Wag is a solid idea and system just has improvements to work on.Show lessdodgerfanla1996
Developer Response
Hi, thank you for taking the time to leave your review and feedback. We're always looking to improve and would sincerely appreciate more details about the trouble you've encountered. To provide feature requests and feedback, please reach out to feedback@wagwalking.com, we'd love to hear your insight!App complication
I’ll start a 60 minute walk and end it after 60 minutes and it tells me I am ending the walk early. Did it twice, so when I got a flat tire and actually needed to cancel they suspended me because too many cancellations. Also owner requested a walk at 12, but I already had one (that app sent me even though it was way out of my mile range, but whatever), so I explained I wouldn’t be able to do it til 12:45, owner agreed. After he agreed I then took the walk, but wag decided I was too late and put me as a no show and gave me a crap review. Try to get ahold of someone, no response. However, when I told them the over charged a client they responded immediately. Funny their mistake you get a response you have complications and nothing. Not sure I’m going to stay with wag at this point, of course they don’t care if they lose caregivers.Show lesspoochtastic257
STAY AWAY!
I have had many years of experience with Wag! Many years ago I walked away from Wag! after an animal was ill upon arrival. I called Wag! to not have any support, only “stay with the animal.” I struggled to reach the family who was out of the country. The animal is vomiting blood and collapsed. I ended up paying hundred of dollars out of my own pocket to save the animal. She would have died otherwise.
Fast forward a few years later and I struggled to get into my old account. I created a new, but asked to pay for for a background check (I get that, though $39 is a lot for a background check). THEY HAVE ALSO GONE TO EMAIL ONLY, SO NO LIVE PERSON! Then you have to wait at least 2 days for a response. When I was finally able to get into the old account, I reached out to Wag! for a refund on the background check. They told me “no refunds, no exceptions.” I sent another email to follow up and they just ignored it. I should never have given this company another chance. THEY DO NOT CARE ABOUT THE PEOPLE THAT MAKE THEIR COMPANY RUN! It’s like they are an insurance company. They are great until you need them.Show lessDhfhrj
Needs help
If you read most of the comments, the responses is always “we’ll pass on your comments,” or something to that effect. Nothing every changes. They say they have 24/7 support. They may have 24/7 support but they won’t get back to you for days and then there is a chance they don’t answer your concern. Wag! Read the comments and actually do something. It seems to me what most of us are asking should not be too hard to fix. I love my dogs but I would like to know about the parent. We rate the parents but can never see the ratings before we accept the walk. They can see our ratings let us see theirs. The parents should be required to update their information. On one of my walks, it told me to park in the parking structure. The address is a residential address. There is no structure. I thought I was at the wrong address and there was nothing I could do about it. I found the house, the pet owner was there. I asked about the information and they told me they moved 2 years ago. 2 years and it’s not updated other than the address. Fix this.Show lessSlick201089
Dog walking journey
Wag has been a big change and help for me I just started and I’ve already been getting so many walk requests it’s been so fun meeting new people and dogs in our community I have a lot of anxiety and depression that I’ve been dealing with lately and being able to get myself out there and stay active has been so great to see the excitement in some of the dogs faces when I return to walk them again it’s so exciting I feel so loved I never really thought I would get your soul into something like this but honestly it’s been life-changing for me it might sound silly or dramatic but this has been the best thing I’ve done for myself and for others I’m so looking forward to more walks in the futureShow lessDejah Miranda D
