App used to be good but now there’s no support and it’s horrible
I had a client request me for a wag walk today at a time where I wouldn’t be able to but I knew I could do it a little later that day however there was no way for me to message the pet parent beforehand to ask them if I could come later in the day without first accepting the request so I accepted the request but after accepting I had to select if I would be there in 15 minutes, 30 minutes, or 1 hour but I needed more time the walk was scheduled at 4:25 but I couldn’t get there until 8 once I got off so I selected 1 hour which changed the walk to 5:25 and I messaged them saying I could come at 8 which they were okay with however when 5:25 came and went wag cancelled the walk before 8 gave me a 1 star review and said I missed the walk didn’t show up and violated their trust and safety policy. How and why when I messaged the pet parent and they said it was okay for me to come later please fix this someone needs to reach out to me I have the screenshots of the conversation to prove it.
Show less
Response from developer
Hi there, thank you for taking the time to leave your review and feedback. If a walk is not started by the Pet Caregiver within the 30-minute grace period before or after the designated start time, the service will automatically be placed back in the Available Feed for another Pet Caregiver to request. This is to help increase the likelihood that the pet will receive care in a timely manner. To avoid the app automatically relisting the service, the Pet Parent will need to update the time of the service to reflect the newly agreed upon one. We hope this helps. We appreciate your feedback regarding this and will be passing this along!
Availability
Could you make it available in the UK
Great app but LOTS of room for improvement
I’ve been using Wag for a few months now- it’s a great side hustle and I’ve met some amazing dogs. But there are a few things that would make the experience SO much better for caregivers.
1. The fact that our messages with pet parents disappear after 10 days. I often will want to message a past client who I expect will need a walk and offer my services/tell them I’m available on our regular day but not our regular time/etc.
2. We should be able to accept a request but ask for a 30 min time change. Often times I’ll have a regular client request a walk for, let’s say, 1:00. I’ll have another service that ends at that time but I would have loved to walk their dog at 1:30. Adding a feature where we could accept their request on the general feed but only if the timing changes slightly. Or get rid of the cancellation penalty, or something. It’s just infuriating when I see my usual clients requesting walks and I can’t tell them why I’m not accepting. It makes me look unreliable and the dogs don’t get the walks they deserve.
3. This is minor and more of just a cool suggestion but it would be cool if we could see our progress towards the achievements we get.
Thanks, please consider implementing some of my ideas!
1. The fact that our messages with pet parents disappear after 10 days. I often will want to message a past client who I expect will need a walk and offer my services/tell them I’m available on our regular day but not our regular time/etc.
2. We should be able to accept a request but ask for a 30 min time change. Often times I’ll have a regular client request a walk for, let’s say, 1:00. I’ll have another service that ends at that time but I would have loved to walk their dog at 1:30. Adding a feature where we could accept their request on the general feed but only if the timing changes slightly. Or get rid of the cancellation penalty, or something. It’s just infuriating when I see my usual clients requesting walks and I can’t tell them why I’m not accepting. It makes me look unreliable and the dogs don’t get the walks they deserve.
3. This is minor and more of just a cool suggestion but it would be cool if we could see our progress towards the achievements we get.
Thanks, please consider implementing some of my ideas!
Show less
😡
I really like the application but it has MANY FAULTS. I had two clients at the same time, the app says if you have a request at the same time you already have another one it should give you options NEVER GIVES THEM!!! accept a request and the automatic app says to reject it!!!! I spoke to support and they said it was me 😡. People put 4 star reviews and don't say why! (A person who never answers messages) I love dogs, but if a person leaves a review of less than 5 stars they should have to write obligatorily because to know what you do one wrong! 😠. The app crashes and increases or takes away time! 😑 I really love taking care and sharing time with the doggies but you should listen to the opinions of those who work for you.
Show less
Frustrated
I’ve enjoyed being a caregiver, and this app can be very helpful for doing so. However, I recently had two separate boardings in which I forgot to physically “start” or “end” the service in the app (I completed the actual boardings). Because I was late, the app did not allow me to end the service, so I couldn’t get paid.
I was unable to get help from the app, even after submitting written requests, and they refuse to speak with anyone on the phone without doing so. I wasn’t able to get in contact with anyone, and I needed to be paid, so I asked the owner to pay me off the app. This caused my profile to be “put under review”. I wasn’t able to request any services. This eventually went away, but it just happened again (my fault for forgetting to click “end” but cmon). I need to be paid, but I don’t want to risk being banned from Wag. HELP
I was unable to get help from the app, even after submitting written requests, and they refuse to speak with anyone on the phone without doing so. I wasn’t able to get in contact with anyone, and I needed to be paid, so I asked the owner to pay me off the app. This caused my profile to be “put under review”. I wasn’t able to request any services. This eventually went away, but it just happened again (my fault for forgetting to click “end” but cmon). I need to be paid, but I don’t want to risk being banned from Wag. HELP
Show less
Easy way to make money if you love pets
I only give it 2 stars because of customer service and potential life threading situations.
Pet parents are no required to do any type of background or detailed information on the dogs. I’ve been attacked by a dog who was supposedly “ very sweet” and “ never but anyone before” I’ve walked and worked with dogs for over 5 years and the way the dog presented itself was very aggressive and I know it wasn’t the first incident. Wag! Does not protect you in any way. You will have to take the pet parent to civil court if you choose to. The pet parent will and can just create another profile even if they’re banded from that account.
Second- customer service
You will get an auto generated message nonstop for hours before being able to speak to a person. You can’t email, call or text anyone. There’s very rare times those options are available. If you have any issues you’re in your own.
Third - the app take 60% of your pay.
Outside of all that it’s easy when there 0 issues. Protect yourself, don’t go in the house until you’re sure the pet is calm, and friendly. Don’t expect to make all of the money on your profile. But it’s literally so fun and if you get the chance to have repeat clients , makes life easy .
Pet parents are no required to do any type of background or detailed information on the dogs. I’ve been attacked by a dog who was supposedly “ very sweet” and “ never but anyone before” I’ve walked and worked with dogs for over 5 years and the way the dog presented itself was very aggressive and I know it wasn’t the first incident. Wag! Does not protect you in any way. You will have to take the pet parent to civil court if you choose to. The pet parent will and can just create another profile even if they’re banded from that account.
Second- customer service
You will get an auto generated message nonstop for hours before being able to speak to a person. You can’t email, call or text anyone. There’s very rare times those options are available. If you have any issues you’re in your own.
Third - the app take 60% of your pay.
Outside of all that it’s easy when there 0 issues. Protect yourself, don’t go in the house until you’re sure the pet is calm, and friendly. Don’t expect to make all of the money on your profile. But it’s literally so fun and if you get the chance to have repeat clients , makes life easy .
Show less
Good Side Job but Pray You’ll Never Need Supprt
I enjoy using Wag! and giving walks or taking care of pets. It’s a great way to make a little extra money, hangout with dogs, and get exercise. My complaint is with their support department. It’s awful. I’d rather call my internet provider, at least there’s a better chance to connect with someone. There’s no phone line to call and you have to jump through hoops to get in touch via chat. If there is something wrong with your app, they will tell you to do the most basic of troubleshooting. If that doesn’t work, they transfer your case to the technical team and then say they will be in touch. They are never in touch. You have to just keep trying and hope it got fixed. Additionally, if there is something wrong with your service, there’s a chance you won’t be able to get help immediately and you’ll have to email. Again, who knows when you’ll hear back so I suggest keep trying to reach out via chat. It’s pretty ridiculous that this is a company that employees contract workers but then they don’t provide you with the support you may need to do the job. It’s a bad experience for the caregivers and the pet parents.
Show less
Response from developer
Hi there, thank you for taking the time to leave your thoughtful feedback regarding the support experience on the platform. Wag! is always looking to improve and this insight is valuable for us. We're passing this along to the right teams.
Good Side Hustle
I’ve been doing wag for about 8 months now and have made a fair amount of money off of it. I’ve only ever had issues with the app once and they got solved quickly. There’s a background check for caregivers before they can start services, and everything is self priced within a set range the app gives you. I do wish that there was an option in the app for pet owners to select that indicates that they will be going on the walk too (such as if they are disabled and can’t walk their dog without help). Other than that, the app has a good layout and helpful tips for caregivers when needed. One thing the app doesn’t really cover when you first sign up is the wag lockboxes. I had trouble the first time knowing what they were and how to open them, so maybe info on that could be an addition to the app in the future? Overall, I love this app and all the pet owners, and their pets on here are great :)
Show less
Response from developer
Hi there, thank you for taking the time to review the app and share your feedback based on your experience on the Wag! platform. We appreciate your insight on how we can improve and we will be passing this along to the right teams.
Doesn’t care about dogs or walkers, sees them as $$$$
This company does not care about a single dog on the app and DEFINITELY does not care about the walkers. They don’t even have an active customer service line for walkers. The app malfunctioned and wouldn’t let me start a service once I got there. I called for 15 minutes until I finally got ahold of someone. This agent was so rude and rushed me off the line. He just said I needed to read an article and they would not be helping. The dog was a regular and I ended up just having to walk him for free so he wasn’t left alone all day. The app just gouges prices for pet parents so unnecessary while underpaying walkers for the worst functioning app I’ve ever been on and than provides no support. The app doesn’t care about you as a walker or even your dog. They only care about profit and it’s sad. If you’re a genuine walker use the app to get clients you love and RUN OF IT!!!
Show less
Cats
Love it
