Weight Loss Walking by Slimkit User Reviews

Reviews Summary

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I love this app and see great results with these workouts. I used to be a runner but, due to an accident that left me with an injured ankle, I am doing walks. This apps have helped me to build up my strength and I have started to jog on my “speedups” which is so exiting for me! What saddens me is that the latest update does not let me skip the workout of the day or go back to a previous one. That feature is important to me since I also adjust the intensity of my cardio depending on my weights routine. Been able to go back or skip a workout helps me to combine the walking routines with my weight workouts and give my ankle a easier workout when needed. Please fix it! 🙏🙏🙏
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Response from developer

Thank you so much for your detailed review and for sharing your positive experience with our app! We're thrilled to hear that you're seeing great results and that the workouts have helped you build strength after your injury. We appreciate your feedback regarding the ability to skip or revisit workouts. Currently, you can skip a workout day and resume the next day. We also recommend using the "Free walk" feature. You can access it through "More -> Free Walk" in the app. Your input is valuable to us, and we'll take your suggestions into consideration as we continue to improve our app. Thank you once again for your support and for being a part of our community🌱️

Beware of Fraud/Theft

I selected this app’s link in Facebook to learn more about it. I went through a questionnaire which asked me for my height, weight, etc. It repeatedly said that I would receive a personalized plan based on my answers. When asked how much time per day I wanted to walk, I selected the answer that was something like 5-10 minutes.

Before I could receive my personalized plan, I had to pay. I even went with the upsell of the premium plan, which was to include two guidebooks.

Although I had indicated 5-10 minutes a day for the length of my walk, the plan showed over 30 minutes a day! So, the plan was worthless to me. And, of course, by the time I saw it they had my money.

The end of the questionnaire said I would receive my plan by email. I never received it. I was only able to see it in the app.

I also never received the guidebooks.

My next stop is the BBB to open a dispute case.
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Response from developer

Thank you for sharing your experience. We apologize for any confusion or frustration caused by our app's process. Regarding the plan not being received via email, we apologize for the inconvenience. Please contact us directly at support@slimkit.health so we can assist you further and resolve any outstanding issues promptly.

Be wary of this app

Even if you cancel your subscription, they still charge you and will not refund the charges unless it was processed more than 14 days ago. I didn’t realize I was being charged until the 3rd time around because they charge you every 3 months. It’s worth mentioning that the app wasn’t worth paying a subscription for, which is why I initially canceled. I thought it was too expensive for very little guidance. I guess the only way they can make money is by stealing it and using their own policy to justify why they can’t refund it. Stay away!
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What I also need

If your app is giving us the opportunity to walk twice a day like I am already doing that’ll be great. So I will go twice faster in days then I should.

I was also hoping that it was possible to hook it up with my Fitbit for the steps and having a better idea on my heart beats

Thanks

Response from developer

​Thank you for your thoughtful feedback on our app! We're glad to hear that you're enjoying walks. Regarding Fitbit integration and other features, please feel free to contact us at support@slimkit.health. We'd love to assist you and explore ways to enhance your experience. Thank you for sharing your experience🌱

Not intuitive, no support

Like others I stupidly paid before looking at the reviews. There is no explanation of a plan after I filled out the questionnaire and no clear guidance. There are days to walk, warm up exercises and no explanation of cooldown except to use the same pace as warm up- which were exercises not waking. It is not clear how to determine water amount or calories to count. I have submitted a request for assistance. If they help I will modify the reviews.

As an update - customer service did refund my purchase price and stop the subscription. The company still needs to update their services so they are usable, and correct the algorithm that sent a survey before I received assistance but those are engineering issues, not customer service.
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Response from developer

Hi, thanks for the review! We're happy to hear that the issue has been resolved 🔆 And many thanks for sharing your thoughts with us; we'll consider your feedback for future updates. For further assistance, please reach us at support@slimkit.health — we'll be happy to help 🌱

This

This app is keeping me up to date checking weekly will help me increase my work out daily

Response from developer

It's nice to hear you're enjoying the app and walking with us! Keep working out and achieve all your goals💪 Thank you.

Please don’t buy

I wish I could get my money back nothing works properly It’s absolutely ridiculous app SAVE YOU MONEY
stay away it’s con app

Response from developer

Hi, we're sorry to hear about your disappointing experience and would like to take care of the situation. There're different subscription for our apps, so, please contact us via in-app support or at support@slimkit.health and we'll do our best to sort out the problem and provide you with all the necessary assistance🔧 Hope you'll be able to give us another chance 🌱 Thank you!

Terrible interface, difficult to cancel

Do not use this app! It’s terrible and difficult to cancel.

The interface is terrible. You have to tap through multiple screens to get started with tracking a walk. Navigation to plans and recipes is not straightforward. The app send you to the generic subscription cancellation instructions but the app isn’t there. You have to email support to get a link where you enter your email to get another link to do the cancellation. I’m not even sure that after all of that my subscription has been cancelled.
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Response from developer

We apologize for any confusions. Our goal is to provide value to our users, and we're sorry to hear that. We take all complaints seriously and are committed to resolving them promptly. Please reach out to our support team at support@slimkit.health, and we'll assist you with your cancelation and refund request.

BEWARE FRAUDULENT

Despite the reply from the company I am yet to recieve my refund. I am also currently looking into how valid the company is and its association with Verv. Please stay well away from the application. I am most disappointed that Apple have failed to take action. This company has told me to withdrawer my PayPal claim as they are unable to process my refund. This is a load of rubbish, I made the claim due to the fact I had no communication.
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Response from developer

We apologize for any confusion regarding pricing. Our goal is to provide value to our users, and we're sorry to hear that you haven't found our app to be unique. We take all complaints seriously and are committed to resolving them promptly. Please reach out to our support team at support@slimkit.health, and we'll assist you with your refund request.

Where is the music

Bought this app again as last time i had it i had access to Music whilst walking. This does not seem to be available now. So app not as good as i thought and this is demotivating

Response from developer

Hi, thanks for your feedback and sorry for the worries. We have temporarily stopped cooperating with the said provider and can't know precisely when and if it will be renewed. So we can only ask you to stay tuned and give our app another try. It has many great features, and many more will come. Also, although we know that it’s not the same, you can always listen to your personal music collections while training with our app. Moreover, we'll add new listening content while training, so please, stay tuned!

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