Latest update
Response from developer
Thank you so much for your detailed review and for sharing your positive experience with our app! We're thrilled to hear that you're seeing great results and that the workouts have helped you build strength after your injury. We appreciate your feedback regarding the ability to skip or revisit workouts. Currently, you can skip a workout day and resume the next day. We also recommend using the "Free walk" feature. You can access it through "More -> Free Walk" in the app. Your input is valuable to us, and we'll take your suggestions into consideration as we continue to improve our app. Thank you once again for your support and for being a part of our community🌱️
Beware of Fraud/Theft
Before I could receive my personalized plan, I had to pay. I even went with the upsell of the premium plan, which was to include two guidebooks.
Although I had indicated 5-10 minutes a day for the length of my walk, the plan showed over 30 minutes a day! So, the plan was worthless to me. And, of course, by the time I saw it they had my money.
The end of the questionnaire said I would receive my plan by email. I never received it. I was only able to see it in the app.
I also never received the guidebooks.
My next stop is the BBB to open a dispute case.
Response from developer
Thank you for sharing your experience. We apologize for any confusion or frustration caused by our app's process. Regarding the plan not being received via email, we apologize for the inconvenience. Please contact us directly at support@slimkit.health so we can assist you further and resolve any outstanding issues promptly.
Be wary of this app
What I also need
I was also hoping that it was possible to hook it up with my Fitbit for the steps and having a better idea on my heart beats
Thanks
Response from developer
Thank you for your thoughtful feedback on our app! We're glad to hear that you're enjoying walks. Regarding Fitbit integration and other features, please feel free to contact us at support@slimkit.health. We'd love to assist you and explore ways to enhance your experience. Thank you for sharing your experience🌱
Not intuitive, no support
As an update - customer service did refund my purchase price and stop the subscription. The company still needs to update their services so they are usable, and correct the algorithm that sent a survey before I received assistance but those are engineering issues, not customer service.
Response from developer
Hi, thanks for the review! We're happy to hear that the issue has been resolved 🔆 And many thanks for sharing your thoughts with us; we'll consider your feedback for future updates. For further assistance, please reach us at support@slimkit.health — we'll be happy to help 🌱
This
Response from developer
It's nice to hear you're enjoying the app and walking with us! Keep working out and achieve all your goals💪 Thank you.
Please don’t buy
stay away it’s con app
Response from developer
Hi, we're sorry to hear about your disappointing experience and would like to take care of the situation. There're different subscription for our apps, so, please contact us via in-app support or at support@slimkit.health and we'll do our best to sort out the problem and provide you with all the necessary assistance🔧 Hope you'll be able to give us another chance 🌱 Thank you!
Terrible interface, difficult to cancel
The interface is terrible. You have to tap through multiple screens to get started with tracking a walk. Navigation to plans and recipes is not straightforward. The app send you to the generic subscription cancellation instructions but the app isn’t there. You have to email support to get a link where you enter your email to get another link to do the cancellation. I’m not even sure that after all of that my subscription has been cancelled.
Response from developer
We apologize for any confusions. Our goal is to provide value to our users, and we're sorry to hear that. We take all complaints seriously and are committed to resolving them promptly. Please reach out to our support team at support@slimkit.health, and we'll assist you with your cancelation and refund request.
BEWARE FRAUDULENT
Response from developer
We apologize for any confusion regarding pricing. Our goal is to provide value to our users, and we're sorry to hear that you haven't found our app to be unique. We take all complaints seriously and are committed to resolving them promptly. Please reach out to our support team at support@slimkit.health, and we'll assist you with your refund request.
Where is the music
Response from developer
Hi, thanks for your feedback and sorry for the worries. We have temporarily stopped cooperating with the said provider and can't know precisely when and if it will be renewed. So we can only ask you to stay tuned and give our app another try. It has many great features, and many more will come. Also, although we know that it’s not the same, you can always listen to your personal music collections while training with our app. Moreover, we'll add new listening content while training, so please, stay tuned!