Leave a Review EquateMobile
Incompetent
Is what the designers of this app are. Trying to log on using face recognition sends you on an infinite loop. Even old fashioned manual entry of credentials is now impossible. And as has been said by others, it’s not possible to copy/paste pw in the corresponding field. Even though the makers believe that the app supports this feature and are “surprised” it doesn’t work.
And no, this is not version 1.0, this is after yet another release that provides “minor bug fixes and improvements”.Show lessdrowsycat
Developer Response
Dear user, We are sorry to hear you were having problems to access our EquateMobile app with Face ID. We have released a new version of the app this weekend on the 8th of December. The Face ID issues as well as the impossibility to paste the password should have been fixed. Please install this version and let us know at equatemobile-support@equatex.com if you still are having issues. Kind regards, Your EquateMobile support team.So badly design, I just wonder anyone really test it
I have probably the worst experience with this app among all apps.
First, fingerprint login only works for a short period of time after you login with password and enable it. After who knows sometime, it no longer works. Definitely not last to the second day!
And then there is a task to add my private email. Just cannot find any where to add it! It shows “more detail” and click it brings you to a page. The page has a “here” link supposedly to take you to where to add it, instead, it brings you back to he “task”!
What a dreadful nightmare! If not my company is using it, I will never choose this service. I could give it a negative 5 if I was allowed to. Forgive me!Show lesspinyin2000
I like it
Downloaded the app. All the data I need is available through this app to make decision on the go. Signing in was a breeze. If. You can’t remember your Password and have to go out and back in, you have other issues. (Previous review) nothing to complain 5 stars11AMTHOMSON
Developer Response
Dear user, Thank you for your feedback. We are happy to hear that you enjoy using our app. Kind regards, EquateMobile support teamPoorly designed
If I could give this app a negative rating, I would. I never actually write reviews for apps but the login experience on this one drove me to it. You aren’t able to paste your password into the password line and if you are switching between apps to look up your password in order to type it in the app, it erases everything you previously typed. You essentially have to memorize your password or write it down. Fundamental design flaw.Show lessTruluv1328
Developer Response
Dear user, Thank you for your feedback. We are sorry to hear you did not have a positive experience with our EquateMobile app and that you had issues to access it. We are also surprised to hear that you are not able to paste the password in the respective field in the login screen. This feature is supported by our application. Our application also supports TouchID (supported in Apple devices from iPhone 5S onwards), which gets rid of the need to even having to enter/paste the password at every login. In order to better understand the pasting issue and the potential source of that problem we would appreciate if you could share with us the iPhone Model you are using as well as the iOS version installed on your phone and the source application from which you are copying the password. You can share this information with us via the e-mail address equatemobile-support@equatex.com. Kind regards, Equatex AGImproved
This is an updated review. I am pleased to report that the developers improved the security by allowing users to paste in long random passwords.
Thank you!IT Manager
