Leave a Review Home + Security
Excellent product
This camera is excellent, easy to use and now with the addition of HomeKit support, even better.
I function it quite reliable and I love being able to access remotelySylvain Jette
TERRIBLE Notifications
I used to love Netatmo about a year ago. Their cameras worked well and I really enjoyed using their app; everything worked smoothly and I had no problems with software or hardware.
Then one day, out of the blue, my Netatmo Outdoor camera just suddenly stopped working. I tried resetting it and it was obviously turning off & on because I could see the flood light. But even after troubleshooting it about a dozen times or more, Netatmo basically said it was defective and I’d have to buy a new one. I thought about it for awhile but decided against it because the software started becoming terrible!
I get notifications CONSTANTLY now and is unbelievably annoying. The settings for the notifications used to work perfectly but now, no matter what I do, it notifies me of every single movement. I’ll sometimes have a hundred or so notifications a day now. It is so bad that I just want to destroy it.
Save yourself some time, headache, and money and get yourself pretty much anything other than Netatmo. It may work well for a bit but then their hardware and software will become terrible. I have tried out many other options and they are much better. Get a Wyze Cam if you want something cheap or Nest Cam if you want the best.Show lessMAXXtreme007
Alert setting changes in v3.3.0 feedback
Hi , I am using this feedbck chanal because rise support ticket is difficult to open on your support page.
Your alert setting redesigned in v 3.3.0 is completely wrong, it is more diffecult and unusable for fast change. Make it simple!!!!
Monitoring button will be good, but it currently stop all camera functionality ( light and camera live). I need to switching between “no alerts” and my predefined alerts setting. I am doing this change every day. One click or schedule will be good.
Thank you for redesign it, let me know if you need more info.
Your happy customer
MichaelShow lessM.UDT
Works well
Hard-wired for electrical; wireless for network connection. This was the solution that worked for me. Easy to install if you are comfortable with basic electrical. Slightly challenging to connect but once you get it up and running, this app interfaces flawlessly.putthatdown
Outstanding performance
Have several units for a number of years, no issues, exceeding expectations, also excellent as floodlightsERPI Savov
Presence by Natatmo
Loving the new camera/flood light installed on my garage. Easy installation as I replaced an old flood light. No issues with the Wi-Fi connection. Integrates with Apple HomeKit.
Presence alerts me to cars, people, animals that cross its path. No burglars yet, but did see a cable guy and late night visitors including a raccoon and O’possum.
Video is clear and the camera captures a good swath of real estate. I like that it uploads to Drop Box (no extra cost or monthly fee). I can access live video or motion captured video recordings, plus immediate alerts to the phone app with no delay (I’m alerted as it happens, not after the fact).
Great product, quality construction, exceeds expectations. I look forward to the upcoming doorbell release.Show lessScottTraveler
From great to useless
I have been a fan of various Netatmo products for years but it sure looks like our relationship is coming to an end.
Security: I dont know what the software team was thinking but the interface is now so sensitive that if a branch of a tree moves, I will get an alert that says motion detected. I am now getting on average 50 motion detected alerts per day on my phone. Needless to say, forget about storing videos on Dropbox because it fills up in a flash. What happens to the face detection/recognition system? It was useful and the main reason why I bought Security
Weather: It has been working wonders for years. I bought a rain gauge and tried to hook it up to the weather station. Not only, did it not connect the rain gauge, I also lost all weather measurements and I was never able to connect it again to the network. Help on the app/youtube was useless
Scale: worked again for years without a hitch. All of a sudden, the data wouldn’t transfer onto my phone. It still is the case today. I am too lazy to enter the measurements manually so goodbye scale.
I must admit that this is the first time that I write a review about any of the apps that I use. So long Netatmo, it was good while it lastedShow lessZinal forever
Developer Response
Hello, thank you for your review, about the Security products, we are now able to differentiate between human movement and other motions more accurately so you will see an improvement in the detection alerts. If you have any questions about this, please contact us at contact-support@netatmo.cm we will be happy to help. We will also help you reconnect the rain gauge and investigate on why your weather data seems to be missing. About the scale, there seems to be a confusion with another brand as we have no scales among our products. Kate Netatmo customer serviceWelcome Indoor Camera 🕷
My faith in the Welcome indoor cameras strengthened when I was notified of motion detection. Although our small dog was with us while away, a dog “footprint” video turned out to be a tiny spider descending from the ceiling. Nothing seems to go undetected, even at night!QUALITYREIGNS
Latest app update
My Tetatmo Security has been working almost perfectly since I purchased the camera except for a couple of disconnects which I can live with. But now with the latest app update my “Security” camera disconnects several times a day, every day. I’ve configured a couple of times but still disconnects and I’m tired of trying to configuring again as it doesn’t make a difference.
I know it’s not my WiFi as it works fine with my other devices. Nothing has changed except this app update.
PLEASE FIX YOUR APP so my security camera will work again.
Another rant: I see no place to contact Netatmo on the website as I don’t find my answers and seek “customer service “.
I don’t want to post this on Apple reviews but I have no alternatives.Show lessDavid in Honolulu
Awesome
It takes a little training, but the facial recognition works pretty well. It’s not perfect, of course, but it doesn’t need to be for what it is. I can’t wait for the alarm!tossyourwords
