Can’t sign up
Response from developer
Dear Sir/Mdm, thank you for your feedback and we apologise for the experience encountered. We would like to investigate further and would appreciate it if you could provide us the incident details with your app review username and contact number at feedback@cdgtaxi.com.sg.
Really useful app
Response from developer
Dear Sir/Mdm, we are glad that you like our app and service. Thank you for rating us.
THIS APP IS A SCAM, AVOID!
Response from developer
Dear Sir/Mdm, thank you for your feedback and we apologise for the experience encountered. We would like to investigate further and would appreciate it if you could provide us the incident details with your app review username and contact number at feedback@cdgtaxi.com.sg.
No chat. High price. Poor pick selection option
Often their prices are also higher than metered taxis or Grab.
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
Worthless if you are a tourist
- Local taxi has surcharges whereas Grab has a fixed fare. I believe Grab is easy and reliable.
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
Very confusing GOS mapping/location system
Please fix this
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
Taxi arrival time
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
App doesn’t work anymore
I continue to get invalid location that is greyed out or a no server connection message no matter where I am and what to do.
Everything is greyed out or not registering when I try an enter destination or pickup addresses.
I only have no issue paying for street hail when in a cab. At least I have that. I’ve uninstalled and reinstalled the app numerous times to no avail.
The company doing nothing to fix the app issues, so many report on, is them shooting their own self in the foot. There is a decline in people taking taxis per the news. Well, Comfort Del Gro is contributing to that themselves by “upgrading” to a useless broken app numerous loyal customers now are unable to use.
When is a new, working app going to be available? The company ought to be working on this full time. Very disappointing and the company has now forced me to go to Grab and other ride hail apps.
Again to the company, when will your broken app start working again ??
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
Very poor experience in 2024
It’s actually very difficult for me to even book a taxi, constantly the process to book a taxi freezes/hangs and waiting or restarting the app does nothing. I would estimate that this happens 30-40% of the time I use the app - leading me to just use grab instead.
My other main ongoing gripe is that the map tool/selection is so poor compared to whatever grab/Gojek use - CDG must use their own mapping tool but it’s really poor/inconvenient unless you know the exact address/postcode. I don’t know how every other taxi app has such a better search function on their map/destination selection.
The overall design and layout of the app is pretty good (clean and simple) especially since the big update but the general experience is so poor and the rebrand with ‘zig’ is so weird, I often struggle to find the app on my phone, even as a daily user, where I forget it’s ‘zig’ - would be so much better with the name including comfort/taxis/cdg.
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
Main page doesn’t even load
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
