Main page doesn’t even load
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
App gets worse and worse
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
App gets worse and worse
Second, the updates on taxi movement are much worse than Grab. The realtime updates work ¼ of the time. Most of the time, the taxi appears stationary for 5 minutes, tempting me to cancel. But then I can’t cancel because the app is frozen again.
I used to use Comfort all the time, but this is driving me away (pun intended).
Response from developer
Dear Sir/Mdm, if you have already updated the CDG Zig App to the latest version (v6.5.2), you may need to uninstall and reinstall it again to resolve the issue. However, if you still continue to encounter the same issue after reinstalling, please write to us at feedback@cdgtaxi.com.sg with a screen recording and we will do our best to assist you.
virtually unusable
I have been unable to verify my email, and every time the app loads, it takes a very long time.
Location tracking also does not seem to be very accurate. It shows me to be a block away from where I actually am and when I try to update the location, I end up giving up because, it never loads the location and I force quit the app.
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
Unable to sign up
Feeling lucky? Use them
Hidden 10% admin fee
Sneaky money grab if you ask me. Tell me the full fare up front instead of sneaking it on me at the end on a receipt you know I probably won’t read.
Response from developer
Dear Sir/Mdm, thank you for your feedback. The metered fare option will incur a 10% admin fee with GST for credit card payments. To enjoy this admin fee waiver, you may wish to use your preferred credit cards into the app through the Manage Payment feature and book for ComfortRide. Hope this explains.
Doesn’t work with Canadian or U.S. numbers
Unable to sign up with USA phone number
Broken for US phones
Response from developer
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.
