Pricey
I’ve never paid to be on a jet like this but I have been on private planes that were paid for by my job and I have talked with my boss about the fees. Having said that… The prices on this app seem to be quite high…
Uber of the air
Perfect for all your private flight needs
Wheels up
Impossible to set up account. Gave up and removed app.
Flexibility, Modern, Elegant and value
An incredible platform and membership service for private flights on demand. The whole company is wonderful and the app is well designed.
Great 1st trip
Customer service like the old days!!
Experience Was Horrible
Ironically, the Hot Flights were great. A whole private jet for $300 or less going to a city you may have friends, family, or clients in. Then you can book a jet back or fly commercial. But when I booked and paid for a round trip flight chartered flight, the service was horrible. The responses I received were sent at 2am, and always outside of business hours as if the team is out of the country. Then they told me that my flight could be 3 hours early, or 3 hours late each way. Umm, I can fly delta for that! Then they told me about extra fees due to the peak travel day, but peak days are notated in the app and this day hadn’t been updated, so this was news to me. Then when I agreed to the extra fees of $1,000 per leg, it was never confirmed. I then reached out to the Monarch Group and a concierge named Zack found me 4 options for my trip. The plane equivalent to Wheels Up’s plane was $5,500 cheaper. I was also given information on several planes and other options to help me save money while still being offered the highest safety rated planes in the industry. I cancelled my flight with Wheels Up and it was only then that they responded immediately vs at 2am. But no info was given about the timeline for the refund of the $$,000 I’d paid. After a few business days, I wrote in about an update or any info on the refund process. Then after business hours, I was notified that accounting will reach out to give me an update. I’ll see if they honor their refund policy. I have a flight 3x the cost of this coming up, but I surely will not be using wheels up after this horrible service. I’m shocked that a person can spend this much money and be ignored and not given clear feedback and prompt updates. I see a lot of 5 star reviews and I’m guessing they are real, but I wanted to share my honest feedback because everyone should be treated with respect when spending this type of money for convenience and safety while flying in the pandemic, or any time.
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Or too easy
I am having trouble booking
John Cline
All good always!! Alyssa is great!!
The real deal
Been through a few private/semi-private travel programs. Hot flights, hot deals, token travel, shared flights, WhatsApp groups and more. Wheels Up is the real deal and allows you to travel private for a fu@knig fraction of the price you’d normally pay. Anyways, join or don’t join. If you don’t there’s more deals for me! Btw, we’ve already booked a place in Tahoe through their “hot nights” and it was about 25% of market cost. Legit.
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Able to check out everything before signing up
There was a little hiccup but was quickly resolved by the local rep. I was able to play with the app and saw all pricing before I sign up. I am really happy about that part of the app. My local rep is pretty cool too. Not pushy and able to answer my millions of questions. I am very likely to sign up. It will have lots of values during this crazy pandemic time.
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