Worst support I’ve ever experienced
Response from developer
Hey, we are sorry to hear that! If you are still having issues with your account, feel free to send us a DM in one of our social media channels, we'll be glad to help. We're available on Twitter (X) and Instagram via @N26 or on the N26 (DE, AT, CH), N26IT, N26FR or N26 ES Facebook Pages. Best, Bella, N26 Team.
THIS BANK IS NOT SAFE
Response from developer
Hey, we're sorry to hear that this process has been frustrating for you. We are a regulated bank and protecting your account is our top priority. In digital wallet scams, criminals retrieve a cardholder's details and add them to their own digital wallet on a device they control. They can get this information from you through social engineering, or by buying stolen data off the dark web. You can find more information about this topic in our Support Center: https://support.n26.com/en-de/security/account-protection/protect-against-digital-wallet-fraud. If your dispute was already rejected and you feel that's incorrect, you can make a complaint: https://support.n26.com/en-eu/account-and-personal-details/miscellaneous/how-to-file-a-complaint. Our complaints team will provide you with more information if you want to proceed with your complaint with the relevant authorities. Best, Bella, N26 Team.
N26 decides to close my account!
If you are willing to move money more than 2K, forget it: they will ask you tons of question why you are moving that much etc…
If you are willing to invest in risk assets such as shares or cryptos : forget it!
N26 will question you like you are a dummy which I found very disrespectful.
Dealing with N26 support was also a very disappointing experience.
A traditional bank is actually providing better service with less fuss!
Do you own research before engaging with that bank.
I spent a lot of time comparing banking solutions to suit my needs and N26 is at the bottom of my list.
In 2024, we deserve better banking solutions and less middlemen that are just holding our assets to their own benefits.
It’s not a surprise since 2008, the crypto industry is getting more interest from the public as it offers access to innovative finance solutions where the banking system is failing poorly.
Response from developer
Hey, thanks for the feedback. As a regulated bank, we have to conduct checks on all payments. Best, Peter - N26 Support
Meaningless error messages and illogical lockouts
Which no support person knew the meaning of either.
If I type the password wrong by accident I am then locked out for 30 mins - even if I type the correct password!! Where’s the logic in that?
Also why is there no pin login like every other banking app?
Response from developer
Hey Will, thanks for your feedback. We are sorry to hear that you had issues to make a transfer. If the issue still persists or if you are having issues to access the account, feel free to reach out to us in our social media channels. We'll be happy to help! We're available on Twitter (X) or Instagram via @N26 and on the N26 (DE, AT, CH), N26IT, N26FR or N26ES Facebook Pages. Best, Bella, N26 Team.
Scam without support
Response from developer
Hey! There are many reasons why an account may be blocked or closed. This would include improper usage of the account, a serious breach of the T&Cs, or any behaviour that goes against the general rules of conduct set between the customer and the bank. We'll never hold funds indefinitely and we'll also keep you as informed as possible whilst also adhering to our regulatory obligations. If you need further information, feel free to reach out to us in our social media channels. We'll be happy to help. We're available on Twitter (X) or Instagram via @N26 and on the N26 (DE, AT, CH), N26IT, N26FR or N26ES Facebook Pages. Best, Bella, Your N26 Support Team.
Service trop lent et inefficace
Je contacte trois conseiller clientèle; le 1er ne m’indique pas que les délais peuvent être aussi long, le deuxième ne me répond pas(soit disant problème de connexion) et la troisième m’explique que c’est un délais qui est indicatif et que en général en 3h la vérification est faite. J’explique que je suis à l’étranger. Je n’ai pas de liquidités et je ne peux même pas acheter à manger. Donc en cas d’urgence la réponse c’est débrouilles toi! HONTEUX!!!!
More confusing with every update
Response from developer
Hey, thanks for the question. We've removed the ATM locator. We plan to give it a clean up before we put it back in the next week or so. We apologise if this has inconvenienced you. Best, Peter - N26 Support
Glitchy and not user friendly
Response from developer
Hi there, thanks for reaching out. If you are having issues passing verification and need to contact support please use this link: https://support.n26.com/en-eu/chat Best regards, Ben, Your N26 support
