Leave a Review Xiaomi Home
Great customer service
I changed my internet provider and a new router was installed. My Roborock S6 would not connectFrus with the Wi-Fi. I contacted customer service and grew increasingly frustrated at the inability to get my vacuum to connect with the router. The customer service rep was patient and very professional. Over the period of several days, we arrived at a solution using the MiHome app rather than the Roborock app. I appreciate the patience the customer service rep showed with my issues and never giving up on trying to find a solution.Show lessHuskies1970
Roborock S5 crushes the competition
I have bought, sold and repaired the top brand robotic vacuum for years. Still sell on auction site. I was dyed in the wool top brand only. not into other brands. Well this S5 unit got sent to me accidentally and I almost sent it back. But then I decided to test it after making a deal to keep. Well let me tell you, this thing is far better. Better app. Better mapping. Better features. Better performance.
I vacuumed the bedroom with the top brand high spot unit. It wasn’t collecting anymore dirt or dust after three runs. Then I ran the Roborock and it picked up a full bin. Twice. By the third run it was only getting half bins and then eventually just fresh golden retriever hair from the dog following the vacuum around. Great unit. I will upgrade to the S7 series as I can.Show lessT Sacch
Not perfect hut ok
App is somewhat not user friendly. Need to search, trial and error, got something by chance. The region setting is vital important in initial setting. I am in USA and the app recommended choose United States of America which will lead to watch never found by app. Then after two days found the region selection in profile section and chosen Mainland China. Hooray app found my watch in few seconds. The afterwards setup is ok and successful. You should add a note for overseas user to choose Mainland China first and after set up, can change to user’s time zone and use it good all over the world.Show lesssmooth day
It’s s very good but
This app is very good, but the main problem is that it does not show the monitoring videos of the day when the Internet access camera was cut off.
For example, a few days ago, the internet of my house was cut off. My camera was cut off and I was in another city, but the monitoring videos of that day was not shown and it showed the previous days, and I was very worried that something might have happened with Multiple contacts with telecommunications The internet problem was solved and I gained access to the cameras.Show lesssoltannnnn
Too Sensitive
The app is actually easy to use and the interface is easy to navigate. The problem is the camera is too sensitive to changes in light even on the lowest setting. So if it gets very cloudy or the sun comes up or goes down, we ALWAYS get notifications saying movement detected. There’s no movement. It’s just the camera switching into night vision. It’s really annoying as i get at least 2-3 alerts EVERY day that are meaningless. The picture quality is very good, but they really need a firmware update so we don’t get notifications just because the light changes and the camera has to change modes.Show lessD_Chicago
Love “Gladys”!!
I so love my Roborock! “Gladys” amazingly does a great job getting up dog hair on my short haired dog, it’s easy to set up and I can set her to vacuum any room whenever it’s convenient. I haven’t used the mop feature yet, due to the odd shape of my carpeted area vs tile, but just have to map it out and find the time. I had another brand that stopped working after warranty was out and was NOT happy with it from the start. Gladys is still working strong…zero complaints here! Have had her over a year and it only got stuck once, which was my fault. You will love it!Show lessjanniebobannie
Robot house map keeps being lost
The robot does a great job - but every once in a while, there’d be an app update and the robot will say it has found updates to the map of my house and then everything is gone - replaced by a map that not only is incomplete, it is also inaccurate. What’s most irritating is that you have no option to at least save a map which you KNOW it’s right and revert to it when something like this happens. Re-mapping my house and then adding room names and going thru the scheduling of cleaning times isn’t fun or what I want to do monthly…Show lessMikeradu
Internet Camera! Not a security camera!
I am living at province. internet connection lose very often ,so I cannot accass the camera while is no internet. Sometime at night I need to check out around the house from inside the house but cannot because no internet. Note: Camera must access from LAN better than from internet ( more speed and eazier) when we are at home. I have used other brand ip camera 360* 720 it can access without internet. I really disappointed with your brand devides when I cannot do like other brand. I hope your brand fix this . It is security camera not a internet camera! ? ? ?Show lessVannthorn
Stopped working for no reason
App no longer controls the Roborock vacuum. Sometimes it connects to the vacuum, but the vacuum refuses to acknowledge the app. I tried to get support, but it doesn’t appear to be available in English. I’m also less than impressed with the vacuum itself. For one thing, there’s only one brush on one side, so if you want it to vacuum to the left, that’s just too bad, too sad. For another, it has this idiotic thing sticking up from the body (supposedly to help it get back to the dock, but which doesn’t do that job very well) that causes it to get stuck in odd places. It also does not do well in any area where some exploration is necessary, which means that it never fully cleans my kitchen. The iLife, which just bounced off the walls, did a much more thorough job even though it had less sophisticated programming and failed to obey scheduling within a short period of time. I can’t imagine buying anything else from this company.Show lessladymblack
S5 and S6!!
We love our roborock vacuums. We have one for our 1st floor and one for our second floor. Easy to setup and add to our Google home assistant. They run on a daily basis and keep our home vacuumed and mopped perfectly. Our home is 99.5% laminate flooring with the other .5% being rugs. With ease the s6 adjusts and vacuums the carpets. The apps new features are awesome letting you set no go zones and allowing you to break up rooms and name them. Top notch bot for a reasonable price with lidar nav. Meaning it doesn’t just roam it actually has a meaningful path it’s going to take so it’s more efficient during clean up. With a total of 3029 square ft to clean these bots get their daily work and do it well. Maintaining them is a breeze with the app telling you everything you need to do and when it is time to do it! I would have loved to get the S5 max but couldn’t pass up the great price of the S6. If your looking for more of a mopping bot I would take a look at the S5 Max if that doesn’t matter the S5 and S6 are perfect additions!! So cheers to Jaunita and Juanito!! And thanks Roborock for making our days easier!!Show lessMagic Bots
