App is horrible customer service worse
So the device is ok. I was actually really enjoying my progress, then the app signs me out and when I sign back in all my progress is erased. Doesn’t seem like a big deal but you unlock exercises through progress so now I am back to the two beginner exercises again. All my data erased.
I call customer service they blow me off with a we are sorry can we send you a reset email? No email ever came. No offer to fix the issue and the guy on the other end of line was like I’m sorry it did this but I can’t really do anything accept send you an email ....that never came.
You should fix this issue, what is the point of setting up a account if you are not maintaining my data. Really disappointing
I call customer service they blow me off with a we are sorry can we send you a reset email? No email ever came. No offer to fix the issue and the guy on the other end of line was like I’m sorry it did this but I can’t really do anything accept send you an email ....that never came.
You should fix this issue, what is the point of setting up a account if you are not maintaining my data. Really disappointing
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Response from developer
Hi, thank you for taking the time to leave us a review, we're very sorry to hear about your experience. This certainly doesn't sound right, we are aware that occasionally our emails can be mistakenly be sent to either your junk or spam folders therefore we'd certainly recommend checking one of those. If you're still unable to find it, please do give us a call and we'd be more than happy to rectify this for you. You can contact us on: US: 508 300-9989 5am - 5pm PT, 7am - 7pm ET UK: 020 3823 6298 10am - midnight GMT. Elvie
Video game for your vagina!
I bought this as a compliment to my physical therapy for my pelvis. I enjoy doing the Elvie more than my Physical therapy exercise s!
Boring
It’s great technology and clever. However, the app is super boring.. u have 3 workouts repeating 2 times.. pulses, lift and test strength.. that’s it... I mean it all great but just a bit boring.. I thought the app will contain some more interesting features... maybe even small games where u can challenge yourself etc and make it more interesting to workout. A bit disappointed tbh
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Big difference
My gynecologist recommended the Elvie to me but when I saw the price I chose a less expensive “kegel trainer”. It was a lesson in frustration. The games were confusing and hard to get any real feedback. The trainer itself had to be held in the right place to get it to register any squeezes and didn’t even work half the time. If you are serious about strengthening your pelvic floor it’s worth the investment- and cheaper than surgery.
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I am Better!
This app has really helped me find and keep
mykegel muscles. Since using this, I have not have that feeling of dropping like I used to and my incontinence does not seem to bring with it leaks as it used to. I credit the app, and I see when I stop using it... I tent to feel weaker in that area, so back to the exercise again. Thank you and I recommend it to others.
mykegel muscles. Since using this, I have not have that feeling of dropping like I used to and my incontinence does not seem to bring with it leaks as it used to. I credit the app, and I see when I stop using it... I tent to feel weaker in that area, so back to the exercise again. Thank you and I recommend it to others.
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Updating my review
Updating my original review to say that the app does get more varied and challenging as you go. So if it seems boring at first, hang in there! I’m enjoying it much more now and it’s fun seeing your own progress.
Worth paying that bit extra
I bought one of the cheaper (but not cheap!) pelvic floor exercises which said it had a training mode but it didn’t really. It was useless compared to the Elvie. The Elvie is just so intelligent, making your exercises more challenging as you progress, tracking how well you’re doing. Definitely worth the extra pennies!
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My favorite video game!!!
Makes exercising my pelvic floor fun!
Easy to use, brilliant results
I bought the trainer after being under a women’s physio following giving birth to my second child. I found I achieved much quicker results after using the trainer as it enabled me to see clearly which areas I was struggling with and having to physically use the trainer and app enabled me to remember to do it.
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It’s a gem of a tool!
As a female physician who has referred plenty of patients for pelvic floor PT, I cannot recommend Elvie trainer highly enough. It solves a number of problems my patients have had making the results from physical therapy durable. It keeps people exercising after the sessions have ended, it is uber convenient and private, and pricing is is reasonable. For patients with minor incontinence issues, it can frequently function as a standalone treatment heads and shoulders above just telling my patients to “do Kegels.” It helps with accountability, tracking progress, and gives real time feedback.
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