Web version is good but app on iPhone and iPad not good enough
Great but notifications are amiss
I’d love for badge icons to be set at the very least!
Response from developer
Hey there friend. We have logged your request for badge icons to be supported and we'll keep you updated here on the App Store if we happen to provide that as an update down the line. We'd love to talk with you about your mobile notifications directly, would you be able to drop an email to our support mailbox so that we're able to talk through your current experience in depth? You can also touch base with us via the in-app Beacon under Get Help. Looking forward to hearing from you!
Desktop is robust but app needs work
It’s also missing an easy view of unreads/active tickets. That would be helpful to have.
Response from developer
Hey Rainbow dash42, thanks for your review. We're having trouble reproducing the same behaviour on this end, would you mind touching base with us via our support address and we'll send over instructions on how to record what you're seeing? If there's a bug we'd be happy to get that fixed up! We also have the feedback regarding unread/active convos logged, and we'll keep you in the loop if there's any update there. Look forward to receiving your message!
App crashes & wont open
I was forced to update the app. Now, it won’t even open. It simply crashes every time. I relied on the app extensively due to travel. I hope this gets fixed soon.
After reading other reviews, I deleted the app and then reinstalled it. No luck. It still won’t open.
Update:
Thank you for the update. I can now open and use the app once again. Thank you for your reply and correcting the issue.
Response from developer
👋 We are so sorry for the trouble and we believe we have the fix in the next update. We've just released a new version 1.17.2 that should fix your issues. Please give it a go. If you still see issues after that please reach out to us at help@helpscout.com so we can be sure we get you back up and running.
Keeps crashing after updating
App crashes
Unassigned folder isn’t loading
Emails in ‘Mine’ still show up.
Response from developer
👋 Sorry about that. That's our bad, but I wanted let you know that the issue you're seeing is fixed in the latest version on the App Store (1.17.1). If you run into anymore trouble feel free to reach out to our amazing customers team at help@helpscout.com.
Much faster, awesome.. thank you
Hope we get more feature parity next. The speed improvement is great though!
Response from developer
👋 Thanks for the kind words and we're so happy you're enjoying the latest version. We certainly hope to bring the mobile app more to parity with the web, but if there are any features you'd like to see please feel free to reach out to lovely customers team at help@helpscout.com.
Hey need default inbox
App frequently can’t open
I’d have more patience for this if this wasn’t a service I pay for :/. Help Scout won’t work on my iPad’s browser (requires JavaScript) either, so some of us rely on this app to work to do our jobs.
Response from developer
Sorry to hear that you’re running into issues launching our app. Reinstalling the app might be able to help here – we would love it if you were able to reach out to our customers team in order for us to troubleshoot further: help@helpscout.com
