Poor account security and support. Be cautious linking payment methods and gift cards.
In January 2024 I noticed an unauthorized purchase using my rewards account. I contacted support through the app and was told that the only solution to my account being compromised was for them to delete my account, have me create the new account, and then add back the value from the old to the new account. This never occurred and, despite my multiple follow up emails, I only ever received the single initial response.
I contacted support again in February 2024 and attached proof of my previous attempt to remedy the issue. I've again only received the initial response despite asking additional questions and am still out all the rewards cash and gift card value from my previous account.
All in all I'm out around $60 in total which isn't a huge amount but enough for me to not just want to eat because the app support staff are incompetence. I have some theories on the problem but regardless the cause, this experience does not flatter whichever execs are in charge of the app and reward program. I will try again to get my money back but at this point I am not confidential it will be fixed and would strongly caution anyone against connecting anything of value to the app.
I contacted support again in February 2024 and attached proof of my previous attempt to remedy the issue. I've again only received the initial response despite asking additional questions and am still out all the rewards cash and gift card value from my previous account.
All in all I'm out around $60 in total which isn't a huge amount but enough for me to not just want to eat because the app support staff are incompetence. I have some theories on the problem but regardless the cause, this experience does not flatter whichever execs are in charge of the app and reward program. I will try again to get my money back but at this point I am not confidential it will be fixed and would strongly caution anyone against connecting anything of value to the app.
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White screen..
Update 7/17 changing to 3 stars. I’d rate higher but for lack of communication from developer team and no specifics in app update notes keeping at 3. I had to delete and reinstall the app to get it to work. I was paranoid I was going to lose my gift cards and points but it all came back. Just a tiny bit of help from cafe rio support would really be appreciated instead of zero acknowledgement and crickets after pleas for help from many.
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Cafe Rio, please fix this asap. Only a white screen since last app update. I have been using the app since it’s existence and despite its quirks it has worked and slowly improved. I will change rating back to 5 stars when you get it working… Update 7/3 - app update did not fix the problem..
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Cafe Rio, please fix this asap. Only a white screen since last app update. I have been using the app since it’s existence and despite its quirks it has worked and slowly improved. I will change rating back to 5 stars when you get it working… Update 7/3 - app update did not fix the problem..
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They finally fixed expired payment source but...
Two major flaws existed for years in this app: 1) Reordering didn't work...AT ALL, and 2) you couldn't remove or update a payment source so once your debit card expired, you could never use it again.
They have fixed flaw #2 and almost fixed #1. However, the reordering is still broken to where I can't use it because it charges you full price for Taco Tuesday tacos. That is the only time I order Cafe Rio, thus the function is completely useless and broken.
Maybe one day they'll fix it, but it will take years apparently.
They have fixed flaw #2 and almost fixed #1. However, the reordering is still broken to where I can't use it because it charges you full price for Taco Tuesday tacos. That is the only time I order Cafe Rio, thus the function is completely useless and broken.
Maybe one day they'll fix it, but it will take years apparently.
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