Poor account security and support. Be cautious linking payment methods and gift cards.
In January 2024 I noticed an unauthorized purchase using my rewards account. I contacted support through the app and was told that the only solution to my account being compromised was for them to delete my account, have me create the new account, and then add back the value from the old to the new account. This never occurred and, despite my multiple follow up emails, I only ever received the single initial response.
I contacted support again in February 2024 and attached proof of my previous attempt to remedy the issue. I've again only received the initial response despite asking additional questions and am still out all the rewards cash and gift card value from my previous account.
All in all I'm out around $60 in total which isn't a huge amount but enough for me to not just want to eat because the app support staff are incompetence. I have some theories on the problem but regardless the cause, this experience does not flatter whichever execs are in charge of the app and reward program. I will try again to get my money back but at this point I am not confidential it will be fixed and would strongly caution anyone against connecting anything of value to the app.
I contacted support again in February 2024 and attached proof of my previous attempt to remedy the issue. I've again only received the initial response despite asking additional questions and am still out all the rewards cash and gift card value from my previous account.
All in all I'm out around $60 in total which isn't a huge amount but enough for me to not just want to eat because the app support staff are incompetence. I have some theories on the problem but regardless the cause, this experience does not flatter whichever execs are in charge of the app and reward program. I will try again to get my money back but at this point I am not confidential it will be fixed and would strongly caution anyone against connecting anything of value to the app.
Show less
