Garbage. Sort the app out or I will move
This app hasn’t worked for years. I’m getting fed up with it.
Sort the app out or I will arrange cover for myself and the family through another provider.
Sort the app out or I will arrange cover for myself and the family through another provider.
New app not good
The redesigned app doesn’t remember bank details and have to add them in every claim! So asks a lot more questions than previously, makes claiming a lot longer and annoying
Dreadful app
So many glitches on the app and via the online login via the internet. NIB used to be so easy to submit claims and receipts to. I downloaded the app after failing multiple times via the website login.
There should be an easy way of loading lots of receipts at once without adding the bank account for each receipt.
The app keeps asking for a bank account number which I have already inserted. It just goes round and round in circles.
There is no way of saying who this claim is for.
There should be an easy way of loading lots of receipts at once without adding the bank account for each receipt.
The app keeps asking for a bank account number which I have already inserted. It just goes round and round in circles.
There is no way of saying who this claim is for.
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Useless
The app hasn’t worked for months making claiming a hassle and tougher. I went to the NIB website to submit a query and the website wouldn’t accept my birthdate so can’t submit my query. However they’re very happy to take my money and increase my premiums.
Go with Southern Cross or anyone else (except Cigna), these guys are muppets.
Go with Southern Cross or anyone else (except Cigna), these guys are muppets.
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New to app
Downloaded app but cannot register it as it won’t allow me to load a birthdate. What a waste of time!
I can see quite a number of people have also had similar issues but there doesn’t appear to be anything going on to remedy the situation. Doesn’t bode well for the insurance provider if they aren’t taking their client feedback on board
I can see quite a number of people have also had similar issues but there doesn’t appear to be anything going on to remedy the situation. Doesn’t bode well for the insurance provider if they aren’t taking their client feedback on board
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Frustrating… won’t work
Like other people have written in their reviews, this used to work really well, then stopped working so I downloaded it again twice only to have the same problems as others … tells me that I haven’t entered an account name even though I have… back to the computer and scanning… slower but more reliable. Disappointed.
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Used to be good
The app use to work fine , the last few weeks it wouldn’t open so I deleted and downloaded it again , now it tells me I’m missing an account name even though all the info is there
App pin not being accepted
Just what is going on?!?
New member to NIB and I’m seriously starting to regret even joining - first it took over three months to get signed up and now this app?! Literally just downloaded it… signed in.. set a password= six tries later the app gives me an error of not recognising my password/incorrect password!?!?
HOW??! How can that be!??!??!
New member to NIB and I’m seriously starting to regret even joining - first it took over three months to get signed up and now this app?! Literally just downloaded it… signed in.. set a password= six tries later the app gives me an error of not recognising my password/incorrect password!?!?
HOW??! How can that be!??!??!
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Don’t want a pin
Good that I can add receipts from my phone, but I wish there wasn’t a need for a pin every single time I enter the app. Please add the option to remove the pin.
Easy claim!
This app makes claiming so easy. Love that all I need to do is take a photo of my receipt and the money then just shows up in my account in no time.
