ZipBy User Reviews

TMA GROUP OF COMPANIES LIMITED

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Terrible UI

This app is so bad, I wonder if a child coded it. No format references for payment info, so you have to guess how they want expiration formatted until it finally works. Then comes the best part, once everything’s entered correctly the app states it cannot connect to the internet. This is not possible as the device at the time had full bars of coverage and was connected to 5G, with speed tests on the device reaching over 200mbps.

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Pandaman97

9 months ago

Response from developer

We are truly sorry to hear about the difficulties you've encountered with our app, especially concerning the payment information format and connectivity issues. Your experience does not match the high standard we aim to provide. We understand your frustration and want to assure you that your feedback is taken seriously. While we constantly strive to optimize our app, it appears that an isolated issue may have contributed to the challenges you faced. To help us understand and resolve this matter swiftly, could you please contact our support team at support@zipby.app ? Your detailed feedback will be invaluable in preventing similar incidents in the future and improving the app for all users. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right .

Worst App Ever

Unfortunately, the parking garage at my office requires the use of this terrible App for all monthly parkers. Joyce Parking in Annapolis ditched the old parking passes for an app that only works about 30% of the time. I’ve been hearing for a year that it will get better.
The app requires location tracking all of the time. WHY???? I do not want this.
Therefore, every time I use the app I go into settings to turn this feature on/off. There is absolutely NO reason for them to have location tracking on beyond when I am actually using it to get in and out of the garage.

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Naptown109

10 months ago

Response from developer

Thank you for your feedback. We're concerned to hear about your experiences. Our app requires location services to ensure seamless access and navigation within parking facilities, enhancing the reliability and efficiency of your parking experience. This technology is crucial for detecting your proximity to the parking lot, enabling features like automatic gate opening and ensuring you're billed accurately for the time spent parked. If you're encountering issues frequently, we'd like to investigate and address them promptly. Please reach out to us at support@zipby.app with further details about your experience.

Amazing Experience

I had the chance to use the app recently. I felt like a VIP user. I left the garage and my payment was processed right away. Reliable and great experience. I will use this app again.

J.rodriguez 23

a year ago

Response from developer

Thank you for your positive review and 5 star rating. We truly appreciate your support in sharing your VIP feeling and experience when using ZipBy. Please see our website and socials for further information @ZipBy

100% recommend!

Zipby made parking so easy and stress free!
I don’t have to worry about getting late or try to reach for a ticket anymore.

falonks

a year ago

Response from developer

Thank you for your positive review and 5 star rating. We truly appreciate your support in sharing your experience of ZipBy. We aim to make ZipBy App as user friendly as possible, we cover so many aspects of parking that other apps may not cover which makes ZipBy a leader in our field by providing a parking Entry, Exit and Payment Processing System that Car Parking sites can use, as we cover both Zoned (On-Street, Parking Lots etc) and Gated (Car Parks/ Parking Facilities with access gates and equipment) areas within the one app so with ZipBy there is now no need to have multiple parking apps to cover different parking locations. Thank you again for your continued support! Please see our website and socials for further information @ZipBy

Poorly run business

Unfortunately my work has a ZipBy lot so I have to use this god forsaken company. I’ve had an open session in the app for almost 2 weeks, should be an easy fix, but it’s dependent on the company to resolve it. I’ve called multiple times, have to repeat the issue everytime because apparently they don’t keep records, sent multiple emails, no one can give me a straight answer. The customer service reps are useless, all they say is we will escalate this to the tech dept which idk if that even exists. Terribly run company, I’m sure it won’t be around for much longer.

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Explore1160

a year ago

Response from developer

Have you been able to contact the parking management team on site? We are just the service provider for the site. For these types of queries, you need to reach out to the parking management team of the site so they can assist in having your open session closed off. @ZipBy

Getting rid of this app - doesn’t work well

I am about to delete this app after months of use because the frustrations aren’t worth it. First, I have gotten trapped in my office parking garage twice and each time had to pay separately to get out. In one case, I am still waiting to get a refund for the double charge even though customer service assured me they would take care of it. Second, the app also behaves in very strange ways, such as periodically, converting to what appears to be Vietnamese - when I have never selected language preferences. Third, I don’t understand why use of the app requires that location identification always be on, when it’s not relevant to my use of the app that selected locations. Finally, the app advertises, but it saves money – but without notice it converted to charging me the full daily rate in my office, garage, when it used to be discounted. Why should I have to deal with all the above frustrations if it’s not actually saving me money?

Update:
Would love the developers to explain why they have to have constant access to my location if they don’t track it? Apparently the app pinged my location in the background 69 times in a three day period last week. I only used it to park one of those days.

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Procrastinator habituelle

a year ago

Response from developer

We have been listening to you all, and making positive updated to our app. Location is required so you are able to locate the parking Facilities/ Areas/ Zones and Lots using the FIND US icon in your ZipBy App. The FIND US Icon will, within an average of 1km radius, bring up any Facilities/ Areas/ Zones and Lots that have this enabled for their sites, making it easier to locate and pay for your parking. If your local Parking Facilities/ Areas/ Zones or Lots are not visible in the FIND US Icon, please let either them or us know so they can enable this feature for their site. Hope this helps! @ZipByWorld _____________________________________ Developer Response - Sep 3, 2023 Response to an earlier review: We are pleased to announce that we have just released a NEW Version of ZipBy App – this is a much simpler and easy to use version – We have handed all the control back over to you to access a gated carpark who uses ZipBy, all you need to do is Press the OPEN GATE button when you are in the lane you wish to enter – When needing to park in a ZONED Area just press the ENTER ZONE CODE and enter the parking details you require. @ZipBy @ZipByWorld

Fake promo and garbage app

I saw a 10% off sign using this app right next to the parking meter, decided to give it a try and wasted at least 15 minutes on this without getting any value.

Why the heck a parking app needs so many personal information? Why does it needs to track my location always? Why after enabled location this app doesn’t even freaking know that I am on the parking lot? Why the payment method can’t be deleted if I decided to not use this anymore?

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Floyd T

a year ago

Response from developer

Each individual site may apply discounts for their parking and this is outside of ZipBy's control as each site manage's their parking facility differently, have you been in contact with the carpark regarding their discount? We are sorry to hear that you had to spend this amount of time to sign up with us. We do have a simple sign up process only requiring login details, payment details and certain permissions, so it should only take a few mins to sign up with us via the app especially if your data and mobile reception is good. ZipBy is located at several parking facilities worldwide, making it easier for you to park and pay for your sessions, and now you are already signed up it should be much easier for you. Location is required so you are able to locate the parking Facilities/ Areas/ Zones and Lots using the FIND US icon in your ZipBy App. The FIND US Icon will, within an average of 1km radius, bring up any Facilities/ Areas/ Zones and Lots that have this enabled for their sites, making it easier to locate and pay for your parking. If your local Parking Facilities/ Areas/ Zones or Lots are not visible in the FIND US Icon, please let either them or us know so they can enable this feature for their site. Hope this helps! @ZipByWorld @ZipBy

App shouldn’t require “always” location data

The app unnecessarily requires access to your precise location. This is an abuse of personal data, and regardless of the level of safety or security claimed by an app maker, it’s an intrusive practice.

It is not required for the app to function. I pay my parking then turn off the location permissions that it requires. If your phone is off/dead they cannot locate you anyway.

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QuantumMunki

a year ago

Response from developer

We love you gave us a rating! We have been listening to all the reviews regarding Location, and we have made positive updates to our app. Location is required so you are able to locate the parking Facilities/ Areas/ Zones and Lots using the FIND US icon in your ZipBy App. The FIND US Icon will, within an average of 1km radius, bring up any Facilities/ Areas/ Zones and Lots that have this enabled for their sites, making it easier to locate and pay for your parking. If your local Parking Facilities/ Areas/ Zones or Lots are not visible in the FIND US Icon, please let either them or us know so they can enable this feature for their site. Hope this helps! @ZipByWorld

One of the worst apps I’ve ever used

If I could give it zero stars I would! The app doesn’t register that you have exited the garage at least 50% of the time so you get over charged. You have to call the support number and wait days if not more time until they refund you. On top of all of that the app requires that you allow it to track you at all times even when not using the app.

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Subs61

a year ago

All your info and still your lost

What a piece of rubbish. But now it has your BC and knows exactly where you are ALL times.
And notifications to boot. Just in case you didn’t have enough of them already.

The movie viewer

a year ago

Response from developer

We are pleased to announce that we have just released a NEW Version of ZipBy App – this is a much simpler and easy to use version – We have handed all the control back over to you to access a gated carpark who uses ZipBy, all you need to do is Press the OPEN GATE button when you are in the lane you wish to enter – When needing to park in a ZONED Area just press the ENTER ZONE CODE and enter the parking details you require. @ZipBy @ZipByWorld