Privacy issues and app issues
Response from developer
Hi DimaVRF, Thank you for your feedback. Our app has not required location access to be set to "always" for several months now. Additionally, with our recent ZipBy+ feature, you have full control over gate and door access. Please update your app to the latest version for these enhancements. For any concerns, feel free to reach out to us at support.zipby@zipby.company
Garbage
Response from developer
Hi jhavero, Thank you for your feedback. We're sorry to hear that you had a negative experience. We'd appreciate it if you could provide more details so we can address any issues. Please contact us at support.zipby@zipby.company
Card required for what?!?
Response from developer
Thank you for taking the time to share your concerns. I understand the need for clarity on why a credit card is required at registration. Our app uses this as a method of authentication to ensure security across all locations we serve, including some parking lots or facilities where Apple Pay is not available. Rest assured, we adhere to the highest standards of security as a PCI DSS Level 1 compliant service, which allows us to safely handle your credit card information. Although we require the card to be linked for ongoing transactions, you maintain complete control over your information. If you have any further questions or need assistance with your account, please feel free to reach out to our support team.
Lazy app, awful ui
Response from developer
I’m truly sorry to hear about your difficulties with signing up and recovering your password. We aim to make this process as smooth as possible for all our users. Here’s a quick guide to ensure a successful sign-up: Download the app and tap on 'Sign Up'. Fill in your details, ensuring your email address is correct. Check your inbox for a confirmation email from us. If you don't see it, please also check your junk/spam folder. Once you confirm your email, you're all set to start parking! If these steps do not resolve the issue, or if you need further assistance, please don't hesitate to contact our support team. We're here to help make your experience as seamless as possible!
App foes not function with crappy databasr
I never had any issue with Wilson or Secure, but Zipby crashes at the first use, very disappointing.
Most poorly conceived parking app imaginable
Response from developer
Hi wix levorgne, I'm sorry to hear about your frustration with the parking time input feature. We constantly strive to improve our app's usability and appreciate your feedback on making the time selection process more intuitive. I've forwarded your comments to our development team for consideration in future updates. In the meantime, our support team would be happy to assist you with any immediate concerns or provide tips on using the current system more effectively. Please don’t hesitate to reach out to them. Thank you for bringing this to our attention, and we look forward to enhancing your parking experience.
Bad app, worse support
Response from developer
Hi Waelsch, Thank you for your feedback. We’re sorry to hear about your experience. This doesn’t reflect the standard of service we strive to provide. We assure you that our app and support team are committed to your security and satisfaction. It’s unusual that you received a “Hello” email as part of our support process. To better assist you, could you confirm if this issue was indeed with our app? Regardless, we are here to help and encourage you to reach out to our support team again for immediate assistance. Best regards,
App works seamlessly!
Response from developer
Hi Esther, Thank you so much for your fantastic review! We're thrilled to hear that you had a seamless experience using our app for parking. Your recommendation means a lot to us. If you have any suggestions or need assistance in the future, please don't hesitate to reach out. Happy parking!
Ticket
Response from developer
Dear i llve tbia lne, Thank you for letting us know. Using the ZipBy app gives you a guarantee of no ticket; the software that the guard uses can make mistakes from time to time, but the parking operator can see your payment in the app and will simply write off the ticket if you have a valid payment in the app. Simply contact the operator with all your details and they will address your concern; they are usually very quick. Again, using an app like this one makes sense because it gives everyone clear proof that you have paid.
Awful
Response from developer
Dear Mkj0209, We are sorry to hear about your recent experience with our app. We take pride in serving hundreds of thousands of users worldwide, many of whom are fully satisfied with our service. We understand your frustration and are here to address your concerns effectively. Regarding the issue with the exit barrier not raising, it's possible this was due to a hardware malfunction at the location rather than a problem with the app itself. However, we are investigating all possibilities to ensure our app's functionality aligns seamlessly with the parking infrastructure. It's important to note that manually exiting the car park requires the parking session to be closed manually as well, which might explain why your session remained open. We are eager to help rectify this issue and ensure proper session closure in future instances. Please rest assured that we review and respond to all support tickets promptly. If you have not yet received a response, we encourage you to reach out directly through our support channel at [contact information]. We value your feedback and are committed to improving your experience. Thank you for bringing these issues to our attention.
