Useless
Response from developer
Hey CrazyAppUseless, we're sorry to hear that you think our app missed the mark! We like to think it's more of a 'work in progress' than 'useless.' We’d love to know what didn’t work for you so we can turn that 1-star frown upside down. Reach out through the app, and let's make it better together!
Confused & Double charged
I submitted a customer service ticket asking for a refund of the pre-paid transaction and have followed up with two calls. It’s been 4 weeks and the refund has not been resolved. ZipBy seems to have potential as a really great and convenient parking service but hasn’t figured out their customer-minded communication or service tactics.
Response from developer
Thank you for contacting us through the app. We apologize for the difficulties you experienced and the double charge. ZipBy is the payment app, but we are not the operator; that is EasyPark in Vancouver. However, we have reached out to EasyPark, and they are concerned about the double payment and want to rectify the situation. Upon reviewing the app and your sessions, it appears that you paid for Lot 126, which is located next to the lot you parked in. Lot 126 is an ungated lot, and paying this way is correct. However, you actually parked in Lot 31, which is a gated lot that only accepts the automated system. Since these are different lots, they cannot see your payments. Please reach out to us so we can rectify the overpayment on behalf of EasyPark. If you visit the area again and use the system to park, there is no need to prepay. Simply drive in and out, and you will receive a 10% discount off the posted rate using the system this way.
Granville island
Response from developer
Thanks, octane942! We're thrilled to hear you found the app easy to use and navigate, especially on Granville Island! 😊 If you ever have any suggestions or need assistance, we're just a tap away. Enjoy your time parking with ZipBy!
Required WiFi to setup payment, useless
Response from developer
Hi Dr. Bongo the Second, Our app does allow you to set up payment using a mobile network, and we actually recommend using a mobile network rather than WiFi for security reasons. Please ensure your mobile data is enabled, and if you continue to encounter issues, our support team is here to help. You can reach us at support@zipby.app for further assistance. Thank you for your feedback, and we hope to improve your experience with ZipBy in the future. Best regards, The ZipBy Team
Customer service
Response from developer
Please contact our support team at support@zipby.app for further assistance.
Emails
Response from developer
Dear MeagRaff, We apologize for the inconvenience you're experiencing. You have full control over your subscription and can stop the emails by deleting your account. To do so, please open the app, go to Settings, and select the option to delete your account. This will remove all your personal information, including your credit card details. Alternatively, you can contact our support team with your user ID, and we will assist you in deleting your account on your behalf. Thank you for bringing this to our attention, and we hope to resolve this issue for you promptly. Best regards,
Don’t use the open gate feature (you can go in BUT cannot get out)
Response from developer
Dear Normally Patient Person, We're sorry to hear about your experience with the open gate feature. The primary reasons for the gate not raising are usually due to a transaction issue where the parking session payment wasn't processed, or a hardware problem. To resolve this, please reach out to the Car Park operator, who can assist you in such situations. We apologize for the inconvenience and appreciate your patience. Thank you for your feedback, and we are committed to improving our service.
Unusable app
Response from developer
Dear D'Arcy Saum, We apologize for the inconvenience you've experienced with our app. For security reasons, we do not allow copying and pasting of credit card details, which is a common practice across many applications to protect user data. This is part of the PCI DSS Level 1 standard, which ensures the highest level of security for handling credit card information. Regarding the performance issues and slow user interface, the speed and responsiveness of the app can be influenced by several factors, including the performance of your device, the number of apps running simultaneously, and available memory. We recommend closing unused applications and ensuring your device has adequate free space to improve performance. However, we are also continually working on optimizing our app to enhance its speed and responsiveness.
Zero stars
Response from developer
Hi YVR_888, Thank you for your feedback. We're sorry to hear about your experience. Our app does support credit card entry, and we have a dedicated "Help Now" button for support. Please reach out to us directly at support.zipby@zipby.company for assistance. Best regards,
Not allowing to delete credit card information
Response from developer
Hi HSPan, Thank you for your feedback. To delete your credit card information with all your personal information, please go to Settings and select the "Delete" button. If you need further assistance, our support team can be reached at support.zipby@zipby.company.
