why no dates
Thanks for the reply !! YES the bank lists . they have a month start date but once scrolled you can’t tell where you are date wise I sell lots of the same item . same price . without a date I can’t tell which transaction I am looking at . I need to photograph a proof to explain the transaction but with no date I don’t know which transaction I am dealing with !! very frustrating!
Response from developer
Hi there - just an update to let you know that in our last release (3.0.9) we added a full date to each transaction. Thank you for your feedback around this and we hope this helps with matching receipts to transactions. We are also in the process of building additional functionality to help further with receipt management and matching so keep an eye out for that coming soon! Thank you!
Love the ability to create and manage invoices on the go
One thing I’d like to see is the option to choose what reminders are switched on when sending a new invoice. I didn’t realise for a long time that invoices created on the app don’t use the set reminders etc by default so I sometimes create the drafts in the app and then go to desktop to turn on the reminders etc and send. Long winded! So I would really appreciate that addition.
Response from developer
Hi there - thanks for your feedback, it's really helpful to hear areas we can improve the app to make things easier. We have added your vote for enabling reminders and agree that this would be a good addition to the app. Thank you!
Missing basic features
• Adding a new contact directly from a new Bill or Expense - you currently have to add a new contact first, then add the Bill separately.
• The Expense capture simply takes a photo of the receipt. Most accounting apps now have a document scanner built-in, which automatically detects numbers and receipt details as well as deleting the image’s background.
• Duplicate entries in bank reconciliations can only be rectified in the browser version. Why?!
Response from developer
Hi there, thank you so much for your detailed feedback, it really helps us to understand where we can make improvements to the app. I have added votes to the backlog for the features you have requested, some of these are on our longer term roadmap so keep an eye out for information around these! Thanks again
Great service, poor app
It seems I have misinterpreted the repeated marketing communications we have received recently that a new “replatformed” app was on its way. I assumed this meant one that was much more user friendly and more fully featured. I was wrong. From my perspective the new app is the same as the old and I didn’t get on well with that.
I regularly find myself having to revert to the website for key basic information such as how much is currently owed on various projects. Adding things like mileage takes a couple of goes for it to “stick” and can we please set a minimum increment when time tracking as scrolling by the minute is tedious. The design is very different from the website but not in a helpful way so information is buried.
I would suggest instead just using the mobile website as generally that is significantly better, but the problem is that the mobile site is only mobile on some pages and not others so you constantly switch between full size and mobile suitable.
I hope that when the app is next updated they make user facing and user friendly changes. And please don’t bother telling us you are improving things unless this is the case as all it does is raise our hopes and sorely disappoint us.
Response from developer
Hi there. Thanks for taking the time to feedback on the app. As you've mentioned, the replatformed app mirrored the old app when it was launched and we are now beginning to build in additional features and functionality. We added some smaller features in a release earlier this week and will continue to add features over the coming weeks - with an initial focus on invoices and estimates. Some information around our longer term plans for the app can be seen towards the end of this article: https://medium.com/@freeagent/how-we-rebuilt-the-freeagent-ios-app-9400efbe22c1 The mileage issue you mentioned should also have been resolved as part of the latest release, if you are still having issues after updating, please could you email us at support@freeagent.com. I have added your votes to our feature requests board for project balance information and time tracking improvements. We use our feature request boards when setting our future roadmaps so if there are any other features you would like to see added to the app, please let us know by emailing support@freeagent.com. Thanks
No iPad support and limited functionality
However the worst is the complete lack of iPad support. Not just a limited iPad app - it literally doesn’t support the iPad and you get an iPhone sized window on your screen 🤦
Developers - I’m sure you’d love to support the iPad and have a full featured native app which would be amazing! Please pass this on to people who make the decisions!
Response from developer
Hi there, we are pleased to let you know that iPad support is now live! To see the optimised version please update the app on your iPad to version 3.0.0. We hope this helps. Any questions or feedback, please do let us know at support@freeagent.com. Thanks!
Not properly tested in the latest version
This app used to be awesome but the latest (apparently native) version seems to have been rushed through and not properly tested. For example try to link an expense to a project - you’ll see the page header is all broken on an iPhone 8. I am also getting random crashes while adding expenses if say I forget to add a category and press save or if saving takes too long due to bad 4g. The old app was working perfectly. Please test a bit more thoroughly and fix the bugs as they are really annoying
Response from developer
Hi there, sorry to hear you are having issues with the new app. We're working hard to fix any bugs which are being reported. We're struggling to replicate the issues you've mentioned when testing on an iPhone 8. Please could you email us at support@freeagent.com with some screenshots and we'll get to the bottom of this for you. Thanks
Good but no search function
Response from developer
Thank you for your feedback. We are currently in the process of replatforming the app and search is something we are looking to introduce in a few new areas as part of that work. You can read more about the replatform here: https://medium.com/@freeagent/the-future-of-freeagent-mobile-4b6cac0aeac1 Thanks, Roz
Great accounting software poor support with bank feeds
More so, customers in trouble shooting forums and tweets have been requesting for support with Tide, Revolution and TransferWise bank feed integrations since 2015 or earlier.
To this day, FreeAgent considers this new pool of disruptive banking products of a low priority as a means of collaboration and customer support.
It should not be this way. As a customer I feel that I have to be major bank player, to have a straight forward interaction in my accounting software and that hinders my decisions. But thankfully the banking system is being disrupted by a barrage of user centric products and services today. FreeAgent are missing out on such opportunities and might soon find themselves obsolete as they fail to act on customers demand.
As new products appear in banking disrupting the banking economy, so will accounting software evolve. Will FreeAgent be one of them?
Response from developer
Hi, thanks for your feedback. There are bank feeds in place for Tide and Revolut, and this week Starling was also released. More information on Tide can be found here: https://www.freeagent.com/blog/tide-bank-integration/, Revolut here: https://www.freeagent.com/blog/revolut-bank-integration/ and Starling here: https://www.freeagent.com/blog/starling-bank-feed-integration-live/. We are also actively working on further integrations and updates to our bank feeds as part of our plans for the future banking platform. Thanks, Roz
Issues to address
Response from developer
Hi there, we are pleased to let you know that iPad support is now live! To see the iPad optimised version, please update the app on your iPad to version 3.0.0. We hope this helps. Any questions or feedback, please do let us know at support@freeagent.com. Thanks!
