Almost everything I need
I've been a paid subscriber for a while and this app works almost perfectly with the following exceptions:
1. No option for threaded view of messages (something that the web app does support and is sorely missed here)
2. Sometimes the inbox doesn't refresh automatically when a new email notification is triggered. I.e., I'll get a notification of a new mail, tap the notification to check it, open the app, and see no new emails in the inbox. I'll have to manually refresh to see it.
3. After refreshing the inbox to see new mail as in #2, tapping the new message to read it doesn't work for a moment or two. I usually ends up tapping two or three times in my impatience
4. This one is not specific to the app, but the service. It's not clear how much of my data is stored with zero-access encryption. It seems that the contents of emails are, but that senders/recipients and subject lines aren't. When I use the search feature in the web app, my search query is sent to the API and it returns a list of messages with subjects or senders that match my query. If the API can search that data, then it must not be zero-access encrypted. This was a bit surprising to me. I'd like to see these details spelled out more explicitly.
1. No option for threaded view of messages (something that the web app does support and is sorely missed here)
2. Sometimes the inbox doesn't refresh automatically when a new email notification is triggered. I.e., I'll get a notification of a new mail, tap the notification to check it, open the app, and see no new emails in the inbox. I'll have to manually refresh to see it.
3. After refreshing the inbox to see new mail as in #2, tapping the new message to read it doesn't work for a moment or two. I usually ends up tapping two or three times in my impatience
4. This one is not specific to the app, but the service. It's not clear how much of my data is stored with zero-access encryption. It seems that the contents of emails are, but that senders/recipients and subject lines aren't. When I use the search feature in the web app, my search query is sent to the API and it returns a list of messages with subjects or senders that match my query. If the API can search that data, then it must not be zero-access encrypted. This was a bit surprising to me. I'd like to see these details spelled out more explicitly.
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Excellent email service, private and secure
If you value security and privacy use ProtonMail. Even the free accounts are private and secure. They do not sell your information or scan your emails for keywords to send ads. I have both a free account and a paid account and they both work great. I have been using protonmail for a few years now and I love it. The app features are fine. It has all the necessary features plus security and privacy. Some people are too picky they want an app that covers everything and I don’t think there is an e-mail app that has every feature and still keep you info private and secure. I’ve read some of the reviews, and I have not had any issue with crashes or glitches. Some reviews don’t sound like they are about this app. Not sure what some people are doing.
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Totally broken highlighting in iOS
This app is totally screwed up on iPad. You cannot highlight a block of text for cutting, copying, or pasting because for some bizarre reason the screen jumps all over the place and you cannot scroll. Never seen such a basic function broken in an app before
Response from developer
Can you please contact our support team at https://protonmail.com/support-form and provide them with as many details as possible so they can check and assist you with this issue? We would also appreciate if you could reconsider your rating after we solve your issue. Thank you in advance.
Face ID not working to login to App
It seems that Face ID is not working to login to the App. I’ve tried multiple times by first logging in manually and then enabling Face ID.
But every time I logout and then try to log back in, Face ID is not initiated. I login manually again and see that Face ID is disabled. I enable it again, but it goes back to being disabled every time I close the App.
Is the Face ID function only for access when the App is logged in, or is it designed to allow fore using Face ID to login when initially opening the app?
Reply to developer: I saw your reply and do not agree because after three days of trying, the App will now allow me to login with Face ID. I don’t know what changed in the App, but I just kept doing the same thing. I have now installed the ProtonMail App on my wife’s phone and Face ID is working properly too. Increased my rating from 3 to 4 stars.
Update #2: thanks for replying back to feedback so quickly! No, I did not need to choose or select any keychain or password icon. When the app is completely closed (swiping up from the bottom, on both an iphone X and XS Max, to close the ProtonMail app), then pressing the PM icon only once to open the app: FaceID now comes up immediately and after correct recognition, the PM app is unlocked and accessible. It was not like this when I first installed the app, but now it works this way.
But every time I logout and then try to log back in, Face ID is not initiated. I login manually again and see that Face ID is disabled. I enable it again, but it goes back to being disabled every time I close the App.
Is the Face ID function only for access when the App is logged in, or is it designed to allow fore using Face ID to login when initially opening the app?
Reply to developer: I saw your reply and do not agree because after three days of trying, the App will now allow me to login with Face ID. I don’t know what changed in the App, but I just kept doing the same thing. I have now installed the ProtonMail App on my wife’s phone and Face ID is working properly too. Increased my rating from 3 to 4 stars.
Update #2: thanks for replying back to feedback so quickly! No, I did not need to choose or select any keychain or password icon. When the app is completely closed (swiping up from the bottom, on both an iphone X and XS Max, to close the ProtonMail app), then pressing the PM icon only once to open the app: FaceID now comes up immediately and after correct recognition, the PM app is unlocked and accessible. It was not like this when I first installed the app, but now it works this way.
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Great service, lacking a few features to make it a home run
ProtonMail is an excellent service for both the privacy conscious and the masses. The reason so many email providers are free is because it the provider is in a privileged position to scan all of your emails. ProtonMail sets itself apart from the rest, and doesn’t read your email, or store it in a format that they can access.
I would highly recommend a paid plan, even if you don’t need any paid features. Pay for your usage with your money, not your data.
However, the absence of one feature makes the ProtonMail experience painful (-1 star): No notification dismissal syncing. If I read an email on my iPad, it will still show the notification on my phone until I open the app. Almost every other mail/chat app has notification dismissal syncing, but when I asked ProtonMail about implementing this feature, they said it was not possible. If they found a way to add this feature (and it’s possible considering other services can do it), then this service would be a true 5 stars.
I would highly recommend a paid plan, even if you don’t need any paid features. Pay for your usage with your money, not your data.
However, the absence of one feature makes the ProtonMail experience painful (-1 star): No notification dismissal syncing. If I read an email on my iPad, it will still show the notification on my phone until I open the app. Almost every other mail/chat app has notification dismissal syncing, but when I asked ProtonMail about implementing this feature, they said it was not possible. If they found a way to add this feature (and it’s possible considering other services can do it), then this service would be a true 5 stars.
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Response from developer
Hi! Thank you for your feedback. We plan to improve our notification synchronization in the near future. We would appreciate if you consider updating your review once this feature is released.
Great services, app needs work
Very pleased with the email and vpn services. Recently bought a visionary plan to try out a year in hopes of migrating all my domains emails under proton. While the web email works perfect and the iOS apps function ok, I have a big qualm with the UI of the app for iOS.
The left column sidebar has this huge separate area, that does not appear to be moveable or collapsible, that lists link to settings, bug reporting, log out, and more. This utility section separates the main mail inbox, trash, archive, etc., from the user designated folders and labels, thus requiring scrolling past the utility section to see folders. It’s an annoyance, folders should be with folders. You can see what I’m talking about in the 3rd preview pic.
On the web based, this is not the case, and user creates folders & labels are right under main inbox, trash, etc. this is the way it should be, folders in the mailbox section. I really wish this would be fixed to be either the same layout as web based, or maybe user configurable.
Rarely do I need settings or bug reporting, but I use folders and labels multiple times a day for different emails and organizing, and the current app makes this not very cohesive layout.
Maybe nit picky, but I am not sure I’d be able to deal with moving all my emails to the service if the app keeps this layout. I’d be bummed as proton supports folders and labels for emails, which I love.
The left column sidebar has this huge separate area, that does not appear to be moveable or collapsible, that lists link to settings, bug reporting, log out, and more. This utility section separates the main mail inbox, trash, archive, etc., from the user designated folders and labels, thus requiring scrolling past the utility section to see folders. It’s an annoyance, folders should be with folders. You can see what I’m talking about in the 3rd preview pic.
On the web based, this is not the case, and user creates folders & labels are right under main inbox, trash, etc. this is the way it should be, folders in the mailbox section. I really wish this would be fixed to be either the same layout as web based, or maybe user configurable.
Rarely do I need settings or bug reporting, but I use folders and labels multiple times a day for different emails and organizing, and the current app makes this not very cohesive layout.
Maybe nit picky, but I am not sure I’d be able to deal with moving all my emails to the service if the app keeps this layout. I’d be bummed as proton supports folders and labels for emails, which I love.
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Not ready for prime time
Some UI elements freeze and don’t update until the app is forced to quit and restarts. It also fails to update messages frequently. Needs quite a bit of work.
Response from developer
Sounds like serious performance issue, could you please elaborate in the built-in bug reporter? Most valuable information for us would be: device model, iOS version, approximate number of messages in your Inbox and how long ago you’ve logged in. Thanks a lot for your review! Our dev team will do their best to improve performance in the following releases 🔬
Fantastic app
I had done a lot of research on various different companies that had end to end encryption and came across this company about a year ago. At beginning it was a little getting use to how it works but once I did I loved it and still do.
One thing that would be nice; however due to end-to-end encryption (I truly love this company) I’m not sure possible; is to be able to open two email address that I own in the app. Not necessarily at same time but rather be able to switch between two addresses.
If not possible I would completely understand I would much rather have the satisfaction of knowing that my data is safe which is what I currently have using Proton Mail. Awesome app!! Nicely done guys.
One thing that would be nice; however due to end-to-end encryption (I truly love this company) I’m not sure possible; is to be able to open two email address that I own in the app. Not necessarily at same time but rather be able to switch between two addresses.
If not possible I would completely understand I would much rather have the satisfaction of knowing that my data is safe which is what I currently have using Proton Mail. Awesome app!! Nicely done guys.
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Loving ProtonMail
The interface is crisp and clean. Please don’t ever change it!
Value Privacy
Good app. Nice and straightforward to setup and use. Would be good if you could customise which notification sound to use when emails come in. Everything else is great.
