Won’t accept foreign bank cards.
Won’t accept foreign bank cards. You must have Korean residency.
Not dependable
Every now and then the app just will not call any taxis, even at normal business hours with taxis on the road. There is a bug with calling out to taxis. The system seems to go down, as several people in our group all lost the ability to call cars at the same time.
Requires Korean ID/Phone
I downloaded the app to use when I visit Seoul in January. The sign-up required I download and set-up Talk. Talk required a resident ID number and local phone carrier/number. Can’t complete the set-up for either app without it.
Terrible UX design
So a taxi can take your reservation. And then if the driver decides to cancel… he will call you and ask YOU to cancel (which brings your passenger rating down.) If you refuse to cancel… the driver can choose to cancel and bring down his own rating or he can decide to just charge you and let you deal with the hassle of applying for refund. For foreigners- they will be screwed since drivers know how difficult getting a refund for foreigners is.
Expect to have some terrible experiences due to this app and how it allows for bad behaviour.
Expect to have some terrible experiences due to this app and how it allows for bad behaviour.
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Ridiculously futile and inefficient app
There is no way the taxi doesn’t stop when they see people who are willing to pay for the service. Instead it seems like majority of drivers are adapted to a reserving system, which I think it’d be good when there’s no feature where drivers can reject the request of customers. These drivers reject the request if they can’t make a good portion of money due to a short distance between the pickup location and the destination. How is it even possible for me to say this app works when I waited for almost two hours and a half just waiting for a driver to accept my request. Literally so useless.
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Address formatting issues with US version of the app
Korea changed their address format some years ago and the locations on this app follow the old format.
Searching for addresses was a nightmare so I literally had to look up the location on Naver Map and then drag and zoom on the map to the place I wanted to go.
Also, there are no payment options for anything but Korean credit cards. You can pay taxis directly but I think this reduced the number of taxis we could pool from.
This being tied to your KaKaoTalk app login is also very annoying since you can only have one login session. I had a second phone for a Korean SIM and I couldn’t login on that phone so I had to use it as a hotspot to use KaKao services.
Searching for addresses was a nightmare so I literally had to look up the location on Naver Map and then drag and zoom on the map to the place I wanted to go.
Also, there are no payment options for anything but Korean credit cards. You can pay taxis directly but I think this reduced the number of taxis we could pool from.
This being tied to your KaKaoTalk app login is also very annoying since you can only have one login session. I had a second phone for a Korean SIM and I couldn’t login on that phone so I had to use it as a hotspot to use KaKao services.
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느리고 무반응 Slow and unresponsive.
Often when I open up the app it is unresponsive.
앱을 열면 종종 응답하지 않습니다.
앱을 열면 종종 응답하지 않습니다.
Terrible Experience in English
The app claims to have an English interface but this is not accurate. While some options are in English, you need Kakao chat to enter credit card information and that dialog is only in Korean. Trying to navigate somewhere also doesn’t work even for the simplest searches like “museum”.
본인카드만 / 국내계정망 등록해야 하는 유일한 바보회사
택시 어플까지 굳이 왜 본인인증방식을 카카오톡이랑 연동하게 했는지 해외계정을 가진 사람들도 한국 국적에 한국 카드에 본인명의로 문제없이 다 가지고 있는데 계정이 연동이 안된다는 이유로 영문 이름이 같은 카드라도 등록을 못함
다른 택시 회사들은 카드 등록이 매우 간단함
굳이 왜 이렇게 하는건지 이해가 안가고 너무 불편함
그리고 적립금도 혜택도 못받음
카카오 계좌로 돈 넣어서 아주 불편하게 사용중
그렇게는 되게 해주면서 카드등록은 도대체 왜 안되는건제 본인인증 방식이 세상에 얼마나 많은데
카톡 계정으로 가야 되게 해놔서 진짜 바보같음
다른 택시 회사들은 카드 등록이 매우 간단함
굳이 왜 이렇게 하는건지 이해가 안가고 너무 불편함
그리고 적립금도 혜택도 못받음
카카오 계좌로 돈 넣어서 아주 불편하게 사용중
그렇게는 되게 해주면서 카드등록은 도대체 왜 안되는건제 본인인증 방식이 세상에 얼마나 많은데
카톡 계정으로 가야 되게 해놔서 진짜 바보같음
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Ridiculous and harms the soceity
Literally the worst company ever. Kakao shouldn’t really be doing this. There are two main taxi/ride apps I use - Uber and this app. I always use both when getting a taxi as it is generally difficult to get a taxi in korea but I always prefer Uber over this app. This app normally has much longer waiting time, fails to match the driver at a higher rate than Uber. The reason is simple. They charge more service fees to taxi drivers so it is essential that they select the passengers who goes further so that they can get more money. This ridiculous phenomenon where you can’t grab a taxi only is present in Korea. I’ve lived in a lot of cities including london, paris and oxford but this is never the case.
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