Leave a Review TBK Bank Mobile App
Mobile Deposit Bug
For the past few months, mobile deposit has had a notable bug/glitch. Every time I take a photo of the front of a check and click “use”, the app says “loading” for a few minutes before timing out. The only work around I have found (which doesn’t work all the time) is to take the photo, then click to retake the photo. Using the second photo usually works. This has been happening for around 10 checks so far, so about 4-5 months. If the developers read this, please reply with notes on a potential fix.Show lessboy_holland7
Screwy update
I turn off my debit card after I use it. Needed to use it today and tried to turn it on, and it keeps telling me that function is not currently available. After four times trying I contacted customer service. They couldn’t do anything and didn’t understand why it was telling me this.. told me to turn off my phone wait and turn it back on. That did nothing. Now it says that I can’t access my account. I just removed it from my phone and will try loading it again… If this doesn’t work, your bank is useless to me, and I will have to find a different one.Show lessdees spot
Change no good
My phone is an iOS 14.8.1. Now I no longer can access my accounts! This is not good. So I’m supposed to buy a new phone just to be able to use this app to access my bank accounts??!!56?!)($
Much appreciated Support
Your bank has been and continues to be a huge support to my family much appreciated. Very friendly staff you can tell people that work for your bank enjoy their job 😊jen luse
Rooted or Jailbroke Phone Message after latest Update
After the latest update I can no longer access my account through the app. My phone is from AT&T, not jailbroke/rooted and when I open the app, I get a warning that says “Attention: To protect your data, this application does not support rooted or jailbroke devices.” My device is neither but the warning doesn’t go away and I can’t get to the log in page. Extremely frustrating! If this continues, I may have to consider moving my accounts.Show lessTBKCustomer2034
Points in time where it just doesn’t work
For what I primarily use it for it’s good enough at what it does. However it has points in time where it won’t open at all, brings me to a white screen and closes the app, I used this app on a iPhone 14 pro & SE 2020 and it’s done the same thing on both phones.l_Ty3005_l
Doesn’t always work
Often when I try to log in to the app on a weekend or an evening it says “an error has occurred” or “we are unable to validate your information” (the same info that I successfully use to log in on my computer). So I have to wait a few days until it is during business hours and then try again to deposit a check. Bizarre for an app only to work during business hours!Show lessEllime
No Zelle
The website said Zelle is available, but nowhere to be found in the account.h-kz
Love my bank
Love my bankchaliceeeee
Opening the app is a hassle
It always locks up and doesn’t let me log in. It’s frustrating!!! I have so many problems trying to use this app. It works half the time.Mackey#05
