App needs to be more current
App in my opinion is out of date not fully taking advantage of faceID or other biometric sign in features and your password is lengthy not conforming to my typical style of passwords so almost every time I attempt to login I can never guess what it is because faceID is broken and eventually it locks me out and I need to go through the process of creating another password. Only then you see the requirements and I realize why my guessing were wrong and then it tell me I can’t use the password I want because I’ve already used it so frustrating. Modernize your app to current technology please. I use this app mainly to check a balance but yet to call in all you need is very limited information about the actual card but to use the app you have many hurdles to jump through which using a phone to dial in while standing in line at a store is kinda personal where as logging into an app with faceID to check a balance is quick and easy but not if your password keeps getting rejected
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Great App, mostly user friendly!
I’ve had a great experience with this app and really like the security features put in place. It’s easy to read, easy to locate everything that I’ve needed so far, and the only problem I’ve encountered was having to wait 3 days when I had to transfer money. I definitely learned that any bills needing to be paid directly from this account, you will need to set the transfer up early so that you don’t encounter any late fees or worries that something’s happened to your money when you see it disappear from this account then not appear on the bill! Other than this, & as long as you don’t make calls to check your balance ( they charge a fee for every time you call) I am happy with everything else!
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Good App?
It was easy to set up and easy and smooth using the biometric system. Which I prefer, I have a hard time remembering passwords. I have been using this card since child support moved cards in nee york state. So a few years maybe. I recently purchased a new phone. I was going to use my iCloud to transfer over all of my info but I had trouble doing it that way. So I used the other option iPhone has. Ever since then I can not sign in, I keep have to put the number in and when I reset my password to log in my account its locked. So I can’t log in, its really annoying. I have to go back normal measures and call the card instead. I mean I guess that is better because I am not entering in my info every-time. But its just not convenient. So I am going to delete the app, because I can’t use it anymore.
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