Not reliable
This app is by far the worst I have ever had to use. The online browser is the same so I only can assume it’s the entire company rather than any particular channel of access. It’s stressful not being able to utilise the only services available to our incarcerated loved ones.
Emailing issues is a waste of time as they really do not read the issue listed and will just send an ‘automated generic’ email back. I literally created a brand new account having not been able to access my old one and went to log-in straight after registration and it’s just has an ‘Oops contact customer service’.
I hope in the very near future this common issue is resolved or another competent company takes over the dyer responsibility of keeping family, friends and loved ones in touch with their incarcerated loved ones.
Emailing issues is a waste of time as they really do not read the issue listed and will just send an ‘automated generic’ email back. I literally created a brand new account having not been able to access my old one and went to log-in straight after registration and it’s just has an ‘Oops contact customer service’.
I hope in the very near future this common issue is resolved or another competent company takes over the dyer responsibility of keeping family, friends and loved ones in touch with their incarcerated loved ones.
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They take your money and don't give refunds
I've been contacting them about how messed up the app is and that I want my money back they made it a big deal and said I need to talk to the supervisor and then hung up on me they owe me about 500$ don't put more than 50$ on it seems like they take more of your money and charge extra with calls are supposed to be only 3$ no way two called takes me to 20$ when I put 50$ on there same for text they won't approve my children's photos for over months and still never charged my card back its money most times the app won't even work over been putting money on there and the last time I went to put money on my phone it said -44$ how is it negative anything when the money been taken off my account
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Pure garbage tech
After submitting multiple payment attempts on the website, with valid payments methods with thousands of dollars of room despair, I was unable to send as much as $25. Out of desperation, I downloaded this app and repeated the process to no avail. as a nice bonus, I use the Collins platform where I was only able to submit a maximum of nine dollars using their keypad system that is clearly not functioning properly because every time I typed in two digits it only accepted one. So that I could submit was nine dollars and they took their fee out of that to yield a little more than five dollars total. Then, I had the pleasure of waiting on hold for over 30 minutes to try to reach a customer service rep and then I’d simply gave up. There was an award for technology in existence Along with absentee customer service, these folks would have a platinum metal
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