Leave a Review Payactiv
A1 Customer Service
Update: Thank you Ryan Hawkins!!!! He was so helpful and was able to resolve my account issues within minutes! I am so thankful and grateful! After emailing their support. I am changing my review from 1 star to 5 stars!
I can’t link my new debit that was issued from my bank. I keep getting this error message saying that my card is linked to another Payactiv account… like how???? I just got this debit card. I have no other Payactiv accounts either. I contacted customer via chat and they said that there is nothing they can do about it because it’s a technical issue on their end and that they can’t fix it. Their only solution is to use another card. Well, I don’t want to use another card. I want to use the bank card my paycheck is deposited into. I will be definitely telling my employer about this so they can look for another company to use other than Payactiv.Show lessDeveloper Response
Hi there, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.Run!
Run far far away. This app is awful. Just downloaded today because I found out that supposedly Paychex flex users (no matter the job) can qualify for pay on demand. I needed some cash so I’m like okay. Literally 6 hours later, still can’t use the app. When I first got in, everything appeared fine until I tried to connect my Paychex Flex account with Payactiv. It refused to connect and kept itself on a continuous loop saying “loading applications.” Nothing ever loaded. Tried multiple times, uninstalling and reinstalling the app, even turning my phone off and on before reinstalling and nothing. So reached out to customer support. They are good for nothing. They supposedly escalated a ticket to look at it. So after a couple hours I’m like let me try again. So now I have 0 access to the app. Just a white loading screen. Nothing else. This app is awful and doesn’t even work. How it has 4 stars is beyond. Those reviews have to be fake. Look at the 1 star reviews. All of them say the same thing. I may update this review depending on if/when they respond to this supposed ticket.Show lessDeveloper Response
Hi there, we sincerely apologize for any inconvenience we may have caused you. Email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. In the subject line of your email please mention "App reviews". We will get your issue fixed as soon as possible.Don’t fall for it
I originally signed up because the prospect of getting my check early sounded great my first deposit wasn’t early but I got it now I am still waiting for my second week of pay through the service I have called customer service and talked to three different people and no one could help just kept transferring me around and hanging up on me basically after trying all night finally got someone on the line to be told wait until tomorrow and try again.
Update
After speaking with different agents first one told me technical issues try Venmo or another digital wallet service 2nd one told me I would be reimbursed for the additional charge for getting my own money since the company was having technical issues and third person had me wait three days only to say yes what I said in my review is respected and no I did not lie but all he can tell me is I’m sorry so please trust me your better off taking your business elsewhere also the feature that ppl do like about this company which seems to be daily access to your earned wages or something like that is a feature that is not available to everyone it’s only available if your company works directly with Payactiv and provides that featureShow lessDeveloper Response
Hi Michael, we highly regret the inconvenience. Our team will contact you as soon as possible to resolve your issue.