Leave a Review Luma Surveillance
DO NOT BUY A SNAP LUMA SYSTEM
If you have an installer pushing this system, HIRE A DIFFERENT INSTALLER
This app is almost useless. Cameras either don’t load or take forever. Which does NO DAM GOOD if I hear a noise outside and want to check it out. By the time you see anything, if you ever do, on the app, you would be dead from the burglar
I have another app that can access the camera immediately. So WHY CANT LUMAs APP DO THE SAME????????? Save your money. Go elsewhere. Snap doesn’t care about their customersShow lessdbw123
Horrible loading time
I can believe how terrible this app is I have to close it out every time to have the cameras load
My ring door bell is more reliable, I also have 8yr old Arlo cameras that are 100% faster in loading than this
I would not recommend this product
I don’t see what the advantage of this is over Arlo that you buy at Costco for a fraction of the costShow lessdmsuas
Poor update.
As of the last update, on my IPad, when I select to see the recorded video from a previous time period it flips my screen to a vertical presentation instead of horizontal. It cuts off the fields where I should be able to fill in the dates I want to see. I normally view my screen in the horizontal position.Show lesstre3ni
Luma app is very inconsistent
We are an AV firm and Luma was one of our major surveillance system offerings, that is until the app became pretty much unusable. The hardware is great, essentially rebranded Hikvision. But the most important thing, accessing the camera system, at least as of the last few years, is almost impossible. You'll notice there was about a three year gap in any app update until around four months ago where they've released a few. None have made any noticeable improvements. Hours spent with tech-support with promises of them "looking into it". Our customers invested a lot of money in these camera systems only to be totally frustrated in the end. Even more frustrating for us as an integrator is that there's nothing we can do, and nothing the manufacturer is offering to help with. Dev team, just get rid of this app and build a new one from scratch.Show lesskoberlin1
Fix the feed quality
For the longest time when displaying my cameras it would display it in medium quality then jump to high quality when I click on a camera to view full screen. Now all nine of my cameras in the grid view show up as high quality even before opening a feed to see full screen. Bring back the capability to display in lower quality when viewing as a grid then jump to high quality when camera feed is selected. This is causing cameras to load up slow, memory issues and frozen camera images. Please either roll back to prior version or update application.Show lessMike062009
Junk
I have struggled with this app for 7 years. Connectivity can be hit or miss, sometimes requiring a reboot of my devices (both IOS and PC). Playback is so poorly designed that many times it may work once, but when you switch to another camera, it stops working. Plus, the selection process of devices and cameras is hit or miss.
It was installed by my AV consultant, but I would never buy it again, knowing what I know now.
Am augmenting my surveillance with Nest cameras. Not entirely thrilled with them either, but at least they work reliably, and the software is logical and clean.Show lessJeff (Boston)
Horrible
All these negative reviews are spot on. I paid $8K for this system & cannot view videos or load the system. the remote playback feature does not work so i can only view live video. And that only works half the time. my internet system and wi-fi are state of the art. This is the worst product I have ever bought in my entire life. Avoid at all costs. DO NOT give this company a dime.Show lessVoiceofReason57
Worst app ever
Why do I have an app on my phone to view my cameras at home? To actually view my freaking cameras!
Why do I have to open, close out and then reopen the app 20-30 times before I can see some of my cameras, not even all of them???
Snap, your cameras are awesome but this App is absolute garbage and has been for years. Whoever developed it should be drug out in the street, tarred and feathered and then made to eat gravel for a year as punishment for being so epically useless at their job.
Now I see you have a new App in beta… that one gonna actually work? That one gonna work with the older generation cameras and NVR?Show lessBobbies world blows
Worst Application
Worst application for a security system. Constantly having to foreclose the application to view camera feeds. With all the money we spend to the cameras, you would think the application would be worth it too. It’s trash!dasher issues
Terrible app
Always glitchy, and constantly having to sign back in. Will never use their products ever again. I have box store cameras that work betterKnut2650
