You need to add this feature
Two words: “return tickets”
There should be an option to book the return ticket for the last booked ticket.
Another suggestion I have is to add a swap button for the “from” and “to” stations
There should be an option to book the return ticket for the last booked ticket.
Another suggestion I have is to add a swap button for the “from” and “to” stations
Very useful application
Happy to see that Kolkata Metro is updating the app on regular intervals. They are adding more and more features. The app is very smooth and glitch free. Please continue the good work.
Feedback
The application works only with an active internet connection. In areas like Sector 5, where multiple network jammers are installed, the app doesn’t even open to display my tickets. I suggest adding features similar to RailOne that allow users to access tickets offline.
Showing Error!!
Not working properly. Showing “error!” while ticket booking and also while logging in. Please fix the issue.
User experience of booking ticket is not good
Needs a search bar in source and destination selection page so that user can easily search metro station. Also provide a payment gateway rather SBI Online where user can easily open UPI app.
Scopes to improve
App is very useful and has great potential for future development. 1. Failed transactions should also be shown under transactions tab. 2. Validity of card should be shown at all times. Also recharge validity has to be mentioned while recharging. 3. Fonts should be leaner, bigger app interface has to be elegant.
Show more
Software update
Respected sir need to update software also payment option for online payment and ticket booking
App interface
Worst app interface.
Very difficult for making payments.
Worst payment support for different payment methods.
Very difficult for making payments.
Worst payment support for different payment methods.
Very slow
App is very slow at payment page. It takes long time for payment.
Very slow and medieval
Compared to alternate options like phone pe, paytm, payment and registration process is very slow
User interface
Try to improve the payment interface, after making the payment it takes very long time to update for the confirmation.
Works well, but needs improvement.
The app works well for booking tickets, but one feature that would make it much more convenient is Google Pay / PhonePe integration. Currently, users have to manually type in their UPI ID every time they book a ticket, which feels repetitive and time-consuming. Adding direct integration with popular UPI apps would make the payment process seamless and faster. Hope the team can add this in a future update!
Show more
Government apps are the worst what do u even expect from them. I pay their salary & gives the worst
It’s the worst app. Very bad service charges my money & doesn’t refund after pay
Excellent App
Very smooth and user friendly app
Very poor app no transparency
After doing the top ups the card balance are not getting updated. Even while showing at the gate, top ups done not getting updated.
It is not showing the debit transactions on the card shows only top up transactions.
Poor app design, new user have to lot of research before using the app.
As I have 3 metro cards there are no options to save the card in the profile. Every time top up the card, it needs to manual entry.
No transparency in the card Translations.
It is not showing the debit transactions on the card shows only top up transactions.
Poor app design, new user have to lot of research before using the app.
As I have 3 metro cards there are no options to save the card in the profile. Every time top up the card, it needs to manual entry.
No transparency in the card Translations.
Show more
A suggestion, Not a Review
App is getting better day by day & adding features continuously.. I am using this app from the very beginning of the app launched.. So I can see the difference of the modern version from the very first one.
So for a long time user, I want to see this app getting even better. So I have some suggestions which can definitely improve user experience as well as the convenience of the travelers.
Suggestions :
1. Please provide a search option for the stations in "QR Booking" section for both the "Origin Station" & "Destination Station ".
2. Please provide the "Line" colour beside the stations when searching for the stations.
As example : I searched "Esplanade" & beside it Colour "Blue" and "Green" is showing. So that the passengers/users can understand that it's a "Interchangeable" Station. Same goes for the Noapara station.. Many more interchangeable stations will come after every line's full operation.
3. Minimize the size of icons so that it looks compact and crisp..
4. Please provide Various UPI Apps for direct payments in the payment section..Most of the passengers do not know their VPA.. So it will be a game changer if they just select an UPI App and it redirects to the app for payment.
5. The last one.. Please Provide Ticket Booking or Smart Card Recharge facilities directly on the Various UPI apps just like Delhi Metro or other metros in some Indian cities..
Thank You
So for a long time user, I want to see this app getting even better. So I have some suggestions which can definitely improve user experience as well as the convenience of the travelers.
Suggestions :
1. Please provide a search option for the stations in "QR Booking" section for both the "Origin Station" & "Destination Station ".
2. Please provide the "Line" colour beside the stations when searching for the stations.
As example : I searched "Esplanade" & beside it Colour "Blue" and "Green" is showing. So that the passengers/users can understand that it's a "Interchangeable" Station. Same goes for the Noapara station.. Many more interchangeable stations will come after every line's full operation.
3. Minimize the size of icons so that it looks compact and crisp..
4. Please provide Various UPI Apps for direct payments in the payment section..Most of the passengers do not know their VPA.. So it will be a game changer if they just select an UPI App and it redirects to the app for payment.
5. The last one.. Please Provide Ticket Booking or Smart Card Recharge facilities directly on the Various UPI apps just like Delhi Metro or other metros in some Indian cities..
Thank You
Show more
PLEASE ALLOW SCREENSHOTS
The app is great but please allow screenshots so we can book for friends and family
Not user friendly
Quick keyword search for station is mission on IOS
Metro Kolkata App
Need a little bit redesigning of interface. Which I know will be available. Rest all is good but show the updated metro stations which are functional
And under construction
And under construction
Enhancement Request
Please provide a few minor features:
1. Add a search for selecting the source station and destination station in ticket purchase options
2. Please provide the name of the Area of the stations. It is hard for people to find the name with the actual station names.
3. During payment option, please provide a payment via UPI app, not only by UPI ID. Will provide a better experience.
Another thing that I would suggest is that in Train Time Table search, put circular circles with the colours rather than by the text with colour names. Will help you to fit more colors as the Kolkata Metro advances! If not so, you can add a scroll for the menu as well!
1. Add a search for selecting the source station and destination station in ticket purchase options
2. Please provide the name of the Area of the stations. It is hard for people to find the name with the actual station names.
3. During payment option, please provide a payment via UPI app, not only by UPI ID. Will provide a better experience.
Another thing that I would suggest is that in Train Time Table search, put circular circles with the colours rather than by the text with colour names. Will help you to fit more colors as the Kolkata Metro advances! If not so, you can add a scroll for the menu as well!
Show more
