Content
Will be canceling if no new content.
Love the app - need new content
Been a user since 2019. Love the app but they need to add new content. Try to get some from some of the original trainers, like Ackeem, JJ and Kenya.
Payment method doesn’t work
This app sucks
Scam
You have to pay extra for everything else. The $4.99 is just access to purchase more apps
Used to really love this app, still like it
I ran my first half marathon years ago thanks to this app! In recent days I’ve returned to it for many cardio workouts but am so bummed to find most of the workouts for stairs, rowing and many of the running tracks don’t have the curated music anymore. Using any other music aside from curated makes the spoken audio very hard to hear. I wish these could be updated but I suspect there must have been some licensing issues to blame.
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Confusing AF
They had no issues taking the gym fee but want you to wait 24-48 hours for a response. Plus the customer service hours are a different time zone. This process should be easier. It’s too much redirecting, especially for people who are not tech savvy.
Sad to leave
I have been an Aaptiv subscriber for many years but am finally at the point where I need to delete it. There has been little to no new content in a very long time. It’s also disappointing that the developers have never been able to make the app work seamlessly with Apple Watch. I still would have to carry my phone with me if I wanted to do an outdoor workout. I love the audio format but am not willing to continue paying for the workouts that have been on the app for years. In addition, the content is heavily focused on “going hard” and “maximizing output” which doesn’t work for me as I get closer to 50. I’d love to see more options for people who can’t hammer on their joints five days a week. If there was any indication that they planned to update or add new content I’d likely subscribe again.
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Not accessible for people with mobility concerns
No chair exercises for seniors. A lot of the “senior” workouts included floor exercises. If I get down on the floor, I’m not able to get back up again LOL.
Gym List is Inaccurate and is Never Corrected
I signed up for the membership specifically because the gym list included two local gyms, however when I went to sign up with those gyms the first told me they aren’t a part of the network and Aaptiv has never removed them, while the second told me I would have to increase my membership level to the $120/mo level to join their gym which is double the membership rate to just join their gym directly. I informed Aaptiv and they said they would get it corrected, but the never have.
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Best training app
I have been using this app for almost 10 years. It’s my favorite fitness app. I like the additional categories that have been added over the years, including sleep and mobility.
Solid and best available
If you want a coach telling you when to run and walk for intervals, this is pretty great. There are several coaches so you can choose the ones you like, which is more than I can say for the gym down the street.
Lots more than running (stretching, yoga, meditation, etc)
Lots more than running (stretching, yoga, meditation, etc)
Fraud
No gym membership
Does not always calculate
Not bad but certainly not great
Keep an eye on your bank statement!
Cancelled my subscription a few years ago and just discovered they were still charging me each year. They said I must’ve just deleted the app but I sent a screenshot of the confirmation and they refunded me. Let’s see if they actually cancelled it this time…
Good App but could be Better
When I first started this app it was awesome but over the years changes and glitches have made it just okay. There have been no new workouts and the app still has issues.
Level up!
I’ve been a member for years and no matter what level life has me at I can find the perfect workout and level up with the awesome coaches!
Community + fitness
I’ve been an Aaptiv member for many years and I’m still a fan. Are there glitches sometimes? Yes. Do I reach out to customer support and get a response? Also yes. This app has everything you’d want for a workout and also has meditation and sleep specific meditation. I have a bank of favorite workouts that I repeat often and modify to suit my needs, there might not be as many new workouts as in the good old days… but it doesn’t bother me. What keeps me here the most is the community on this app. I’ve been seeing the same people for many years and although we will probably never meet it is a truly supportive place. People share their real live experiences, joys, sorrows, tiny wins, and everything in between and we cheer each other on through it all. In the age of such toxicity in the social media world I am thankful for this fitness app and community. Please never change this aspect of Aaptiv. I just wish it was a chronological feed. Also, I never use the AI trainer. Please bring back real human trainers.
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Terrible
Very hard to navigate
App
Horrible
Horrible customer service
Somehow ended up with a monthly and yearly subscription. Tried to change this but the customer service link to do so is out of order. Horrible service and likely illegal as they account cannot be cancelled
