Aaptiv User Reviews

Customer Experience

Positive experience45.7% of reviews
Neutral6.2% of reviews
Negative experience48.1% of reviews

~ Based on 979 written reviews from the US App Store.

What users say

Is Aaptiv Safe?

Aaptiv: #1 Audio Fitness App appears safe based on user ratings. AppsHunter Safety Score for Aaptiv is 94/100.

This assessment is based on 57,612 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.4% of ratings point to a safe experience
1.7% of ratings suggest some concerns
4.8% of ratings point to a risky experience

~ Based on 57,612 App Store ratings for Aaptiv.

Is Aaptiv Legit?

Aaptiv: #1 Audio Fitness App appears to be a legitimate app. AppsHunter Legitimacy Score for Aaptiv is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Curated playlists GONE????

What the heck is the point of having trainers put together a workout based on playlists when you remove them?

I’d give it a zero star rating if that option was available.

PUT THE CURATED PLAYLISTS BACK!!!!

Otherwise after 5 years I guess the time has come to move to something that listens to its user community

You I’ve been warned!!!!!
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Missing Trainer Curated Playlists

The trainer curated playlists are a great benefit that is now gone! Especially when doing beat based or interval type workouts, trainers thoughtfully do those play lists as a motivator. You should bring them back!

app is worse now

they used to have curated playlists but they removed them and the workouts that were meant to have curated music are kind of useless without it

Downhill

I used to live this app. However over the last 6 months it’s gotten worse. No new workouts. The curated music has been removed and when trying to use Spotify as an option the music is barely heard. Very disappointing. This used to be such a good app.

Cancellation?

Where the hell is the cancellation button!?!?

Day 1,836

Very grateful to all the Aaptiv Coaches for their life-changing impact…Ackeem, Jamie, Rochelle, Helen, John, Kenta and so many other others…

Content

Will be canceling if no new content.

Love the app - need new content

Been a user since 2019. Love the app but they need to add new content. Try to get some from some of the original trainers, like Ackeem, JJ and Kenya.

Payment method doesn’t work

This app sucks

Scam

You have to pay extra for everything else. The $4.99 is just access to purchase more apps

Used to really love this app, still like it

I ran my first half marathon years ago thanks to this app! In recent days I’ve returned to it for many cardio workouts but am so bummed to find most of the workouts for stairs, rowing and many of the running tracks don’t have the curated music anymore. Using any other music aside from curated makes the spoken audio very hard to hear. I wish these could be updated but I suspect there must have been some licensing issues to blame.
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Confusing AF

They had no issues taking the gym fee but want you to wait 24-48 hours for a response. Plus the customer service hours are a different time zone. This process should be easier. It’s too much redirecting, especially for people who are not tech savvy.

Sad to leave

I have been an Aaptiv subscriber for many years but am finally at the point where I need to delete it. There has been little to no new content in a very long time. It’s also disappointing that the developers have never been able to make the app work seamlessly with Apple Watch. I still would have to carry my phone with me if I wanted to do an outdoor workout. I love the audio format but am not willing to continue paying for the workouts that have been on the app for years. In addition, the content is heavily focused on “going hard” and “maximizing output” which doesn’t work for me as I get closer to 50. I’d love to see more options for people who can’t hammer on their joints five days a week. If there was any indication that they planned to update or add new content I’d likely subscribe again.
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Not accessible for people with mobility concerns

No chair exercises for seniors. A lot of the “senior” workouts included floor exercises. If I get down on the floor, I’m not able to get back up again LOL.

Gym List is Inaccurate and is Never Corrected

I signed up for the membership specifically because the gym list included two local gyms, however when I went to sign up with those gyms the first told me they aren’t a part of the network and Aaptiv has never removed them, while the second told me I would have to increase my membership level to the $120/mo level to join their gym which is double the membership rate to just join their gym directly. I informed Aaptiv and they said they would get it corrected, but the never have.
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Best training app

I have been using this app for almost 10 years. It’s my favorite fitness app. I like the additional categories that have been added over the years, including sleep and mobility.

Solid and best available

If you want a coach telling you when to run and walk for intervals, this is pretty great. There are several coaches so you can choose the ones you like, which is more than I can say for the gym down the street.

Lots more than running (stretching, yoga, meditation, etc)

Fraud

No gym membership

Does not always calculate

Not bad but certainly not great

Keep an eye on your bank statement!

Cancelled my subscription a few years ago and just discovered they were still charging me each year. They said I must’ve just deleted the app but I sent a screenshot of the confirmation and they refunded me. Let’s see if they actually cancelled it this time…