cannot access my account and pay a year in advance
I have paid for a full year of Fitplan, but I am completely locked out of my account and cannot access the workouts I paid for.
I have encountered two errors on my iPhone:
1. “Unable to login with Google. Google login had a problem.”
2. “You’re Offline. You must be connected to the network to view this page.”
I have attached screenshots showing these errors. The app will not let me sign in, even when I try to use email.
I need assistance restoring access to my existing account and annual subscription. Please confirm that my subscription is still active and tell me how to regain access without having to pay again.
If this is a technical issue with the app or your login servers, please escalate it to your technical team.
I would appreciate a response as soon as possible, as I am losing access to a service I have already paid for. i’ve never gotten an email back when I send them a Support email it says error. not found.
I done everything I can and cannot get in or get a hold of any customer service. Awful.
I have encountered two errors on my iPhone:
1. “Unable to login with Google. Google login had a problem.”
2. “You’re Offline. You must be connected to the network to view this page.”
I have attached screenshots showing these errors. The app will not let me sign in, even when I try to use email.
I need assistance restoring access to my existing account and annual subscription. Please confirm that my subscription is still active and tell me how to regain access without having to pay again.
If this is a technical issue with the app or your login servers, please escalate it to your technical team.
I would appreciate a response as soon as possible, as I am losing access to a service I have already paid for. i’ve never gotten an email back when I send them a Support email it says error. not found.
I done everything I can and cannot get in or get a hold of any customer service. Awful.
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JJ1ink-ok
No service
I’m not sure what happened, but since September, it’s been showing that I’m offline or something like that. No one responds to me. I love the app, but I haven’t been able to use it ever again.
AAlejandra2087
Blocked
App stopped working just renewed in August took my money, I emailed support and ask for a refund they blocked me from email DO NOT BUY THIS APP !!
DDertDiggler86
Can’t login
The app is broken and there is no one on the team that still works for Fitplan apparently
Ccguugfftughjj
App won’t open
Paid for a full year and now the app won’t open. Can’t get my money back
Tthespis32
