App no longer starts, immediate crash
App crashes immediately upon opening. Reinstalled multiple times but problem persists.
Crashes
Used to work fine, now it just crashes when it tries to open.
Can’ even download the App to my phone.
Not recommending this at all
Works at a basic level but just so much bad
Can I take a picture, add it as an expense? Yes if the . Button lets me enter the exact amount. Interface just feels and looks clunky. And no easy way to use corporate sso with the app. What good is sso if you need to enter a password
Can be better
It does what is supposed to do but has limitations. Only way to submit receipts is through pictures. Please add a way to search through files on my phone and add pdf’s. Also add the ability to add multiple pictures at the same time. Autocorrect doesn’t work while adding note to the receipt. Better tools for admins are needed to sort and approve expenses.
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Very confusing
Hard to use
Launches Black Screen
Unsure what the issue is but the app launches a blacked out screen when I open it - I have deleting and reinstalling as well as reaching out to support a couple of times and nothing seems to help.
It has been this way for over a year. Feels like this app needs to be revamped.
Otherwise fairly happy with the product but more AI suggestions would be nice.
It has been this way for over a year. Feels like this app needs to be revamped.
Otherwise fairly happy with the product but more AI suggestions would be nice.
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Pathetic
Going on months of having the decimal button be glitchy and not working half the time. Use the apple keyboard if you can't get it to work yourself.
Unintuitive app, go through 3 clicks just to get to the only purpose of abacus, putting in an expense. You have to actively work to make an app this bad
Unintuitive app, go through 3 clicks just to get to the only purpose of abacus, putting in an expense. You have to actively work to make an app this bad
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SO MANY GLITCHES
Keeps telling me I can’t process a new expense because I do not have place and amount filled in. They are very much filled in. Useless with glitches that won’t let you process the basic functions of the app. Get a better more responsive development team (or provide a bigger budget so they can get their work done appropriately).
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Saml/sso doesn’t work
Deep link from okta opens app on get started screen followed by email and password log in. Since it’s supposed to be sso there is no password.
Saml sso logs in fine on the web.
Can’t log in can’t use app. Pleas fix deep linking with a saml login.
Saml sso logs in fine on the web.
Can’t log in can’t use app. Pleas fix deep linking with a saml login.
Janky UX
It’s a great app for the most part but UX leaves a lot to be desired. Example: entering an expense and choosing Billable vs. Non-billable - the drop down touch target is small and the visual feedback leaves you wondering which option was actually chosen. Also not been able to find a record of past approved expenses - sometimes I get an email indicating approval, sometimes I don’t.
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Waste of time
Can only submit 1 expense at a time; then have to restart the app. Lastly, you cannot see what expenses have been submitted or are in the queue for approval. Every update gets worse with this app - it used to be great but now really quite horrible and waste of time.
Poor website. Terrible app
Uploaded receipts from camera go into the ether. Regularly asked to reenter info you have already done. Manager and employee sections are unnecessarily split and confusing. Overall poorly designed and buggy
Something’s wrong
What happened??? Once I updated the app is now a mess.
Craptastic
They will convince you to spend a non-refundable $500 for implementation, and then after 30 minutes will explain all the deficiencies. Then you will be out the money, go ANYWHERE ELSE. Shocking.
Amazing Experience
I am in the trucking Industry and these guys are amazing. They help take care of my and my teammates’ Business in a timely and efficient manner. They also relayed the information precisely and explained everything slow for us to understand.
Card Balance Unavailable
We can no longer see the card balance in the app. This has been very frustrating for my company.
Forgot password? Tough
App has a critical error, if you try to submit your resend email for a forgotten password, the button will not trigger. Essentially, if you ever log out you’re never logging back in.
Failed receipt image scanning
Got at least one of business name, date, or amount wrong on 10 of 15 receipts. When date is imported wrong from receipt, you can’t tap to edit it. Workaround requires manually recreating expense then attaching image of receipt. It overwrites wrong date from receipt, but this time you can tap to edit it.
Additional annoyances:
• Bottom row of numbers keyboard for entering mileage or amount overlaps iOS home swipe indicator line at bottom of screen.
• UI for capturing, selecting, and uploading receipt images is substantially different depending on which order you perform actions.
• Can’t organize receipts into groups, so shared details like category and purpose have to be manually entered on every expense.
• Prompts for lack of location access every time you tap to edit business name of an expense, but doesn’t link to app’s page in the Settings app so that you can grant access.
• Start and end locations in mileage calculator disappear as soon as you finish entering them. Perhaps this has to do with lack of location access, but it doesn’t give any such indication.
Additional annoyances:
• Bottom row of numbers keyboard for entering mileage or amount overlaps iOS home swipe indicator line at bottom of screen.
• UI for capturing, selecting, and uploading receipt images is substantially different depending on which order you perform actions.
• Can’t organize receipts into groups, so shared details like category and purpose have to be manually entered on every expense.
• Prompts for lack of location access every time you tap to edit business name of an expense, but doesn’t link to app’s page in the Settings app so that you can grant access.
• Start and end locations in mileage calculator disappear as soon as you finish entering them. Perhaps this has to do with lack of location access, but it doesn’t give any such indication.
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So many bugs, why bother
Great idea, shame about the software.
