Mobile key failing to refresh
Mobile key stuck at trying to refresh and locking me out
Takes forever to open the app
Every time I open the app, I have to wait for a long time for the app to open. I guess it needs internet access to launch the app. But I only want to use my phone to unlock the building gate. This is kind painful. Or if we can add the phone key to Apple wallet that would be the best.
decent
App is okay but Access only works in certain spots in the building and also unable to use mobile key as it just says “No response met from Salto SVN” for Bakerfield
Horrible app
Visitors just disappeared for no reason
Packages checked out come back
Packages checked in disappear
Support can never re-create the issue and say good luck let us know if it happens again
Packages checked out come back
Packages checked in disappear
Support can never re-create the issue and say good luck let us know if it happens again
Made building entry harder
My apartment building switched to mobile entry with this app and it only works half the time. Sometime you just get “general error” sometimes it takes forever to load which is not great is its raining, cold or if you are concerned for your safety and need to get inside fast.
Recently we get the code ‘no door found’ on our elevators on the gound floor which is really an accessibility issue. I keep the app up to date but its not reliable as a system of entry. Id rather just have a key fob
Recently we get the code ‘no door found’ on our elevators on the gound floor which is really an accessibility issue. I keep the app up to date but its not reliable as a system of entry. Id rather just have a key fob
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Mobile key not working
The mobile key has never worked for me
Huge Downgrade Compared to Normal Fob
My building recently switched exclusively using the mobile keys through this app. Unfortunately, this app frequently needs to fetch data from the web in order to even launch, and if your parking space is in a basement garage with no service that means the app may never launch, forcing you to have to consciously launch the app prior to entering the garage in order to make sure you can get into your building. Additionally, the UI is pretty terrible and accessing the Key functionality takes at least 3 taps, when this is by far the single most used feature of the app.
Please update this app to be able to launch quickly when offline, and please support Apple Wallet/home key features which will allow residents to use their phone or watch (which would be the most convenient option) to easily tap for entry into the building without having to fumble with this clumsy and slow app.
All in all this app gets a 0/5 from me
Please update this app to be able to launch quickly when offline, and please support Apple Wallet/home key features which will allow residents to use their phone or watch (which would be the most convenient option) to easily tap for entry into the building without having to fumble with this clumsy and slow app.
All in all this app gets a 0/5 from me
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Sorry if your building chose this app
This app is absolutely garbage. I don’t know when building management decided to make a terrible decision on using an app that was seemingly untested and slow.
1. My app sometimes takes 10-25 seconds to load, and this is JUST FOR THE KEY.
2. The UI is absolutely terrible. Why do I have to click about 4 buttons just to get to the key.
3. This is a huge safety risk. What if someone’s phone is out of battery at night, how can they get into the building and to their appartment safely?
4. There is no hard fob solution for those who either don’t want to use the phone app or for those that don’t have a smart phone. It is not inclusive, and that’s not right.
Why should we even need to use an app? Not everything needs to be on a phone. Residents will ALWAYS have their keys with them, so a key fob will always make sense. We don’t need to have our phones all the time when we leave the apartment.
There are other fob solutions that connect to the apple wallet and have more hassle-free operating steps. If you have a basement to your apartment with low service, you’re screwed.
1. My app sometimes takes 10-25 seconds to load, and this is JUST FOR THE KEY.
2. The UI is absolutely terrible. Why do I have to click about 4 buttons just to get to the key.
3. This is a huge safety risk. What if someone’s phone is out of battery at night, how can they get into the building and to their appartment safely?
4. There is no hard fob solution for those who either don’t want to use the phone app or for those that don’t have a smart phone. It is not inclusive, and that’s not right.
Why should we even need to use an app? Not everything needs to be on a phone. Residents will ALWAYS have their keys with them, so a key fob will always make sense. We don’t need to have our phones all the time when we leave the apartment.
There are other fob solutions that connect to the apple wallet and have more hassle-free operating steps. If you have a basement to your apartment with low service, you’re screwed.
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Loading so slow
The slowness of the app to load anything makes it unusable. Very frustrating
Moblie Access Key
Mobile Access Key activates Apple Pay instead of opening door. Any suggestions or fixes?
Not working since the last update
I cannot login on my iPhone SE
Can’t login
This app stopped working all of a sudden. Not the first time but at least it usually works itself out.
Unimpressed
Interface for contact numbers is difficult to read.
Secure, Thorough and Reassuring
The building I live in just switched to this format and it is much stricter than the last entry system we had. The visitor, upon requesting access, has to have their photo taken and give an email. While it is extra steps for everyone, it does provide a record of non residents. Delivery persons are also required to use this which is great.
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Response from developer
Hello, thank you for your positive feedback. If you have any questions, please don't hesitate to reach out to us at support@risebuildings.com Rise Buildings Support Team
Doesn’t have a buzz in feature
This app is useless. Our building replaced a perfectly good system with this app and now I can’t even buzz people in. Who cares about QR codes! That only works for frequent visitors. It means nothing for delivery drivers or groceries. During COVID, it’s more important than ever to have contactless delivery and this app took that away. Hope your building doesn’t get it. BRING BACK BUTTERFLY, at least it worked!
And developer before you respond that you’ve got that feature and you’re “working on it” you also told our building that weeks ago and it still hasn’t happened. Actions speak louder than words.
And developer before you respond that you’ve got that feature and you’re “working on it” you also told our building that weeks ago and it still hasn’t happened. Actions speak louder than words.
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Response from developer
Hello, Sorry to hear that you are having trouble with our system. Please reach out to us at support@risebuildings.com so we can better assist. We would like to get in touch with your property to understand where the system is not working, as that feature is already live at several properties. Thanks, Rise Buildings Support Team
App is not production ready
Cannot log in, error when password is submitted with generic error message.
Reset password link uses trackers that do not work with ad blocker. So you can open the reset password page.
Weird UX for account creation.
I prefer the old provider my building had.
Reset password link uses trackers that do not work with ad blocker. So you can open the reset password page.
Weird UX for account creation.
I prefer the old provider my building had.
No Way to Open the Door
There is no button to open the front door within the app and you have to add visitors every time! It’s super annoying for guests and a waste of my time to do that every time. There is also no door pin available to add. Butterfly is way better unfortunately, I don’t need yoga classes, I need to open my front door...
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Response from developer
Hello H A R L, thanks for writing to us. This feature is currently available on our platform but it seems like it's not enabled for your property. Please reach out to support@risebuildings.com and we can get in touch with your building management to add this feature. Thanks, Rise Support Team
Package updates
We have the rise app in my building. I love the concept but recently updates are making the enjoyment of the app less enjoyable
I stopped getting notifications when people posted in the forum only get them if someone replies
Packages no long have pictures or locker number to access
These are the most important features. I’ve been dealing with the notification issue but now not having the locker info is frustrating. Pretty much useless for me now
I stopped getting notifications when people posted in the forum only get them if someone replies
Packages no long have pictures or locker number to access
These are the most important features. I’ve been dealing with the notification issue but now not having the locker info is frustrating. Pretty much useless for me now
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Response from developer
Hello Awesling, thanks for writing to us. Can you contact us via email at support@risebuildings.com and we can further help you get everything setup properly. Thanks, Rise Support Team
Pretty useless
Features include freight elevator reservations. This only shows the reservations you made. It would be useful if it also shows the dates/time reserved by other people (don’t have to show the names of the people who made the reservation) so u know when the elevator is not available (and will then know to avoid going that way ).
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Response from developer
Hi Mardeedee - thanks for your feedback. Wanted to let you know that it is possible to see when an amenity (like the Freight Elevator) is reserved. Just go to that amenity's details and hit 'Make a Reservation'. You'll then see the calendar that reflects any reservations that other people have made. If you have any additional questions, please reach out to support@risebuildings.com and we would be happy to assist!
Clumsy
Navigation is very clumsy or non-intuitive if for some reason I missed the logic of the site.
