Digital Mobile Key doesn’t work
That’s pretty much my problem with the app
Aplicativo muito completo e de uso acessível
Sendo cliente de outros bancos com aplicativo online, nomeadamente no Reino Unido há já alguns anos atrás, este do ActivoBanco, e sem duvida o de acesso e movimentação mais acessível e com conteúdos mais abrangentes que já conheci. Muito satisfeito e recomendo 👌
Takes over an hour to download an app
Stupied
Response from developer
Hello. We are sorry about this. To help us analyze the situation, please send an email to mobile@activobank.pt with your NIF and phone number. See you soon. ActivoBank Team
Good bank
Great bank👍🏻
Muito ruim
Aplicação horrorosa
I can't update my phone
I am trying to update my phone number to a international one (not Portuguese) and I am not able to do it using the app.
Frendly and safe
Nice app without bugs and easy flow. Although its easy usage is very secure.
Advertisement on notifications; pending purchases and foreign currency fees
There is no way to disable advertisements on the apps notifications without disabling them altogether. Now I deal with daily adds I can’t get rid of.
All contactless payments with either card or Apple Pay are stuck as pending for days and then only registered on the day they are done processing; looking back at my spending and trying to figure out when a specific purchased was done is a nightmare as the date does not reflect when it was done in real time. A way to circumvent this is avoiding contactless and inserting my pin or using mbway but I want to go back to being able to use contactless payments.
While I’m at it as a final issue , I’d love to see more fees on foreign currency purchases . As of today only through a monthly sub the fees are waivered and that’s for POS purchases only; for online ones only though their gold credit card which also costs a monthly fee. Other free alternatives like the nacional Moey! Or Klarna offer no currency exchange fees on their normal, standard and free debit card.
All contactless payments with either card or Apple Pay are stuck as pending for days and then only registered on the day they are done processing; looking back at my spending and trying to figure out when a specific purchased was done is a nightmare as the date does not reflect when it was done in real time. A way to circumvent this is avoiding contactless and inserting my pin or using mbway but I want to go back to being able to use contactless payments.
While I’m at it as a final issue , I’d love to see more fees on foreign currency purchases . As of today only through a monthly sub the fees are waivered and that’s for POS purchases only; for online ones only though their gold credit card which also costs a monthly fee. Other free alternatives like the nacional Moey! Or Klarna offer no currency exchange fees on their normal, standard and free debit card.
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Response from developer
Hello. We are sorry that the ActivoBank App is not meeting your expectations. We will share your feedback with our teams to analyze everything you shared with us. With your help, we want to improve our App. See you soon. ActivoBank Team
Good service
Activo bank have a good service and i am happy to use this, thanks Activo Bank
Calls not going through
Will call to verify transaction but the calls don't go through when abroad. No other way and support couldn't help.
Fix marketing notifications
This app does offer some notification controls by account type and action, but it still does not let users disable marketing notifications separately. That is the real problem.
For a banking app, users should be able to keep important security and account alerts while turning off promotional or marketing messages. At the moment, there is no proper way to do that, which is frustrating and not user friendly.
Please add a clear option to opt out of marketing notifications without affecting important banking alerts.
For a banking app, users should be able to keep important security and account alerts while turning off promotional or marketing messages. At the moment, there is no proper way to do that, which is frustrating and not user friendly.
Please add a clear option to opt out of marketing notifications without affecting important banking alerts.
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Cant register the app
Cant even register in the app, when i input the User Code
Funcionalidades bloqueadas
Uma vez que selecionamos uma informação sobre poupança Pop up somos obrigados a subscrever. Impossível de sair pela cruz ou voltando para traz… tem de cancelar a aplicação e reinstalar! É chato de se sentir pressionada!
Problema com a assinatura digital CMD
Não reconhece a assinatura digital da CMD que está ativa. Por conta disso não consigo atualizar o no do telemóvel.
Great banking service in Portugal
It’s a good bank with full service in Portugal. The best part is all is in English you and most of the documents are digital
Não funciona nos US
Não consigo aceder à minha conta, nem fazer qualquer transferência ou gestão do dia a dia porque a App não funciona. Quando estamos fora torna-se ainda mais crítico…
Response from developer
Olá. Lamentamos esta situação. Para conseguirmos analisar esta situação, por favor, envie um email para mobile@activobank.pt, com o seu NIF e número de telemóvel. Até já. Equipa ActivoBank
Nice
I like activo Tim
slow and buggy
the user experience starts with the loading screen that takes a minute to load and plays an unnecessary sound in your ears. then inside if you’re lucky enough enough for stuff to work — it takes 10+ seconds for the screens to load after each button click. finally — if you’re unlucky — you may be presented with gorgeous errorPopupMessage/errorDescription errors that nobody bothered to set values for.
the apple pay works so backwards. it won’t send you a notification about payment. instead it will put the payment in “pending” and then after 1-3 days at 6:30-7AM it will start BLASTING you with notifications for everything you paid in the past few days because that’s how their internal transaction processing works. the users couldn’t care less about your internals. just make it work!
it’s not the worst banking app I’ve used but it’s very far from the best.
the apple pay works so backwards. it won’t send you a notification about payment. instead it will put the payment in “pending” and then after 1-3 days at 6:30-7AM it will start BLASTING you with notifications for everything you paid in the past few days because that’s how their internal transaction processing works. the users couldn’t care less about your internals. just make it work!
it’s not the worst banking app I’ve used but it’s very far from the best.
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Serviço Balcão
Eu e a minha esposa fomos atendidos pela menina Sofia no balcão do vosso banco no Mar Shopping, e é com grande apreço que deixo aqui mencionada o nome da Sofia...!
Muito profissional, muito atenta as necessidades dos clientes e sobretudo muito simpática da como serve os clientes...
O nosso muito obrigado pelo serviço que nos prestou...! Acabamos os dois por abrir conta com o Activobank
Muito profissional, muito atenta as necessidades dos clientes e sobretudo muito simpática da como serve os clientes...
O nosso muito obrigado pelo serviço que nos prestou...! Acabamos os dois por abrir conta com o Activobank
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It now tracks your whereabouts
The app no longer works if you are connected to your VPN.
