ADT Wifi Fix User Reviews

Name: ADT Wifi Fix
Rating: 3.36957 (92 reviews)

ADT Wifi Fix

ADT LLC

🔧 Utilities

Customer Experience

Positive experience25.0% of reviews

Neutral16.7% of reviews

Negative experience58.3% of reviews

~ Based on 12 written reviews from the US App Store.

Is ADT Wifi Fix Safe?

ADT Wifi Fix has mixed safety signals based on user ratings. AppsHunter Safety Score for ADT Wifi Fix is 68/100.

This assessment is based on 92 user ratings, with an App Store average of 3.4/5.

Safety Analysis

52.9% of ratings point to a safe experience

7.1% of ratings suggest some concerns

40.0% of ratings point to a risky experience

~ Based on 85 App Store ratings for ADT Wifi Fix.

Is ADT Wifi Fix Legit?

ADT Wifi Fix appears to be a legitimate app. AppsHunter Legitimacy Score for ADT Wifi Fix is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Foyer camera not working

My virtual tech was kind, patient, & knowledgeable & was able to resolve my problem easily & I am very grateful for the time he took to explain to me what he was doing & why & then what he needed for me to do.

schutzhund5

3 months ago

Response from developer

We appreciate you taking the time to share your positive feedback. Thank you for being the best part of ADT!

App does absolutely nothing

This app only test wifi speeds

256kbiggs30

6 months ago

Response from developer

Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Useless

Did nothing don’t even bother to download

bashanyou

a year ago

Response from developer

We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the full address and phone number to the account and a copy of your post.

Did Nothing to Help Problem

Camera just went offline for no known reason. Power-cycled WiFi and ADT router without success. Now the whole system is offline. Downloaded this app and it was useless. Said I needed to schedule an appointment with remote support specialists and gave me a dead link.

IllinoisJim

a year ago

Response from developer

Hello. We apologize for the frustrating experiences. Please email us at AlwaysThere@adt.com with details of the service issues. Please include the address and phone number for where the services are located, so we can have a technical specialist follow up and troubleshoot with you further if needed. Thank you.

Where was this?

I had an ADT doorbell that was very intermittent for years. Recently, I found this app and followed it through to the end. It apparently straightened out the conflict between my home WiFi and the ADT WiFi. My only comment is why didn’t they tell me about this when I called?

U doc

2 years ago

Response from developer

Hello. Thank you for the review and we appreciate the feedback!

Cameras

My cameras are not picking up when someone pulls into my driveway. It shows them leaving but when they pull in, you don’t see them also get alerts that someone is at one of my cameras when I check there’s nobody there. Also picture is very unclear when I looked to see if someone’s in a car or a vehicle pulled into my driveway and I was trying to see what was on the door, the writing on the truck was very blurred. You couldn’t make it out.

BezzyBBre

2 years ago

Response from developer

Can’t identify WiFi dead spots

Weakest signal was next to my router. Every where else was maximum.

MPH202

2 years ago

Response from developer

Thank you for the review and feedback.

ADT pulse cameras going offline

I was hoping this app would diagnose and help fix ADT pulse cameras going offline and it does not appear to do that. I suspect the ADT pulse WiFi repeater just is not good enough.

Usedtobedev

2 years ago

Response from developer

Doesn’t “fix” anything

My doorbells and cameras are not recording when the doorbell button is pressed or there is motion in the ground area. I’ve checked the rules numerous times and there is no logic issues with the rules, which weren’t a problem before. Even then the cameras classified everything as other, even if the object was a person. This app is trying to sell you additional services you may not need. I’ll call customer service to have a technician look at the system.

Mattflemz

2 years ago

Response from developer

I just needed to replace a window sensor

Why do I need to download an app just to replace a window sensor? The old sensor had an issue where the battery had to be replaced every week. I finally got a replacement sensor from ADT. They missed my first virtual appointment to replace it. When I got it rescheduled and was on the phone the tech said in order to replace it I had to download this app. It is ridiculous I needed to download a FOURTH app for my ADT system. As soon as the call was over I immediately deleted it.

bg1701

3 years ago

Response from developer

Our apologies for the troubles! We encourage you to email our team with your service address and contact info to AlwaysThere@adt.com so we can assist further. Please include a copy of this post for reference. TY

Avoid!!!

Just used this app at the direction of the ADT service rep, which was simply used by ADT to avoid repair or replacement of a failing alarm panel.

My alarm panel periodically goes completely dead, clearly unrelated to wireless connectivity stats.

Keep in mind, I am a network security engineer.

My wi-fi network has excellent performance to the area of the panel, as determined by my own scans.

The report generated by the app also indicated a blocked UDP port, which, as a security engineer, I can say confidently is blocked appropriately and is not necessary for the ADT device function (if it was necessary, the ADT device would never function correctly).

Again, this app is just a prop used by ADT to avoid service of their equipment.

Forcefan10

3 years ago

Response from developer

Our apologies for any trouble! This tool is truly developed to help aid our agents and customers in diagnosing potential issues with their Wi-Fi set ups. We encourage you to email our team with your service address and contact info to AlwaysThere@adt.com so we can assist further. Please include a copy of this post for reference. TY

Helped ADT support identify a connection problem

This app connected to my Wi-Fi and router and identified changes to the Internet router that needed to be made for the Pulse system to work properly. Wouldn’t have known without running this app. You need to be on the lions with ADT support at the time for them to see the results and tell you what to do. Would be great if at some point the developer makes this app self running so you don’t have to be on the phone with a tech, it just reports the problems, makes changes, and tells you what to do.

The Banker Man