Can’t login it’s been 2 years
Even called customer support, can’t login to see anything. They can’t help with app login in only website. All they can do is email you your benefits summary. Gotta sit thru 5minutes of telling a machine all your information to get to a person, just to tell the person 5 times the same information only to be told they cannot help you log into the app. Absolutely a joke. Wasted 30 minutes of my life.
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Bad app support
App is not good
This app Sucks
I already have an Aetna Health account, this app doesn’t recognize it at all. It still doesn't matter if I use my account ID, or use my SSN, or use my email address, or using my username ID in the registration of this application. I keep getting errors! So, I find this application useless to me well I guess I have to find my own care then. I strongly wouldn't recommend this app to anyone. It is a poorly designed and developed app. Nothing with the Aetna services comes easy without difficulties.
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App not working
The app is not working using my email and password but is working at the Aetna Vision website. Very frustrating after uninstalling installing and reinstalling the app
Always need to sign in
I always need to sign in to this app. Does not matter if I do not use it for one day or one year. It’s an app, please allow it to stay signed in or use my face
Poor experience
Why do you have multiple apps for dental, vision and medical. Keep it simple and combine it into one app
Very good options
This is a very interesting app with great applications
Unable to login
I wasn’t able to log into this app using my webpage account. Each time I tried, I received error messages and password reset emails.
App
Horrible app and even worst online site. The persons working on these things need to be reevaluated
App closes
My app closes every time I want to see vision provider
Everything just felt easy and reassuring
Oh my gosh, I actually didn’t expect to feel this good about my insurance benefits, but Aetna has made everything so easy to understand and use. From health to vision to dental, everything feels organized and accessible without a bunch of confusion or stress.
I was able to use my vision benefits so smoothly, and it honestly felt like the process just worked without me having to jump through hoops. The portal is clear, documents update quickly, and I actually feel like I know what’s going on with my coverage.
Shout out to all the wonderful, phenomenal, amazing provider staff across every category too—they’ve been kind, helpful, and supportive throughout my care. Also shout out to the member services at Aetna for being helpful and responsive whenever I’ve needed support.
It just feels supportive, like I’m not fighting the system to take care of myself. I really appreciate that. I’m genuinely looking forward to choosing Aetna again with my next employer if I have the option.
I was able to use my vision benefits so smoothly, and it honestly felt like the process just worked without me having to jump through hoops. The portal is clear, documents update quickly, and I actually feel like I know what’s going on with my coverage.
Shout out to all the wonderful, phenomenal, amazing provider staff across every category too—they’ve been kind, helpful, and supportive throughout my care. Also shout out to the member services at Aetna for being helpful and responsive whenever I’ve needed support.
It just feels supportive, like I’m not fighting the system to take care of myself. I really appreciate that. I’m genuinely looking forward to choosing Aetna again with my next employer if I have the option.
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App sucks. Pointless to have two separate apps
I’ve been unable to access my specific insurance information for my vision because the regular insurance app makes you download this one. Well this one refuses to accept any password, I’ve reset it MULTIPLE times at this point and it still continues to say password incorrect. I don’t understand why there needs to be two separate ones when one works perfectly fine.
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Terrible
The app won’t even let you log in.
RE: No longer works (**RESOLVED**)
The team fixed an ish with the app not working and reached out to let me know off my review. App seems to be working just fine now with their newest patch.
Not user friendly
I just want to know what contact places are in network and they make it very difficult
No longer works
As of the newest update, the app just crashes constant. Restarted phone and reinstalled app fully.
Response from developer
We apologize for the inconvenience and appreciate you bringing this to our attention. Please update to the latest version of the app, and if you’re still experiencing issues, contact us at eyemedinsights@eyemed.com so we can help.
Can’t register 🙄
This is very annoying. I am tech savvy, and I’ve tried to register several times, but now after seeing all of the other reviews, that is a common problem. I’ve tried registering several old times and it just won’t do it. It’d be nice to be able to look at my benefits. Do better !
Great Coverage for the Price
Aetna never fails, this Insurance allow me to have great coverage for a reasonable price.
Surprisingly easy
Navigation easy. Never said that about medical insurance site
App Doesn’t work
I just got switched to your vision plan and had to download this app. It won’t even open. I have an iPhone 12 and every time I click the app it acts like it’s taking me into and then clears the screen and right back to the home page. My system is what your app page states it has to be for it to operate.
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