Aetna Vision℠ Preferred User Reviews

Name: Aetna Vision℠ Preferred
Rating: 4.8 (3657 reviews)

Aetna Vision℠ Preferred

EyeMed Vision Care

💪 Health & Fitness

Customer Experience

Positive experience7.1% of reviews

Neutral1.8% of reviews

Negative experience91.1% of reviews

~ Based on 112 written reviews from the US App Store.

What users say

Summarized from real user reviews of Aetna Vision℠ Preferred. Based on 3.7K reviews and a 4.8/5 average, it highlights the 2 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Able to register and view info
💡Separate app for vision benefits

Negative things

🐛Frequent crashes and errors
🔑Unable to login or reset password
🚫Registration and account issues
🤯Unstable and unreliable app
🤔Confusing to use

Is Aetna Vision℠ Preferred Safe?

Aetna Vision℠ Preferred appears safe based on user ratings. AppsHunter Safety Score for Aetna Vision℠ Preferred is 96/100.

This assessment is based on 3,657 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience

1.1% of ratings suggest some concerns

3.7% of ratings point to a risky experience

~ Based on 3,657 App Store ratings for Aetna Vision℠ Preferred.

Is Aetna Vision℠ Preferred Legit?

Aetna Vision℠ Preferred appears to be a legitimate app. AppsHunter Legitimacy Score for Aetna Vision℠ Preferred is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App not working

The app is not working using my email and password but is working at the Aetna Vision website. Very frustrating after uninstalling installing and reinstalling the app

White Perch 58

23 days ago

Response from developer

We apologize for the issues logging into the Aetna Vision Preferred App. Please download the latest version and let us know if you are still having issues so we can investigate.

Always need to sign in

I always need to sign in to this app. Does not matter if I do not use it for one day or one year. It’s an app, please allow it to stay signed in or use my face

FoBiSm

a month ago

Poor experience

Why do you have multiple apps for dental, vision and medical. Keep it simple and combine it into one app

SunnyD2026

2 months ago

Very good options

This is a very interesting app with great applications

bir al

2 months ago

Unable to login

I wasn’t able to log into this app using my webpage account. Each time I tried, I received error messages and password reset emails.

Oman4life

3 months ago

Response from developer

Sorry for the issues logging into the Aetna Vision Preferred App. A new log in is needed for the Aetna Vision Preferred App than the one used for Aetna Health. Please register for the Aetna Vision Preferred App by tapping "Need to register?" on the main screen. If you are still having issues, please provide us additional details at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate.

App

Horrible app and even worst online site. The persons working on these things need to be reevaluated

Tony Nav

3 months ago

App closes

My app closes every time I want to see vision provider

Lillymosa

3 months ago

Everything just felt easy and reassuring

Oh my gosh, I actually didn’t expect to feel this good about my insurance benefits, but Aetna has made everything so easy to understand and use. From health to vision to dental, everything feels organized and accessible without a bunch of confusion or stress.

I was able to use my vision benefits so smoothly, and it honestly felt like the process just worked without me having to jump through hoops. The portal is clear, documents update quickly, and I actually feel like I know what’s going on with my coverage.

Shout out to all the wonderful, phenomenal, amazing provider staff across every category too—they’ve been kind, helpful, and supportive throughout my care. Also shout out to the member services at Aetna for being helpful and responsive whenever I’ve needed support.

It just feels supportive, like I’m not fighting the system to take care of myself. I really appreciate that. I’m genuinely looking forward to choosing Aetna again with my next employer if I have the option.

Dating Detox Diva

4 months ago

Response from developer

We appreciate the review and glad you are enjoying the app. We hope you can continue to see life to fullest.

App sucks. Pointless to have two separate apps

I’ve been unable to access my specific insurance information for my vision because the regular insurance app makes you download this one. Well this one refuses to accept any password, I’ve reset it MULTIPLE times at this point and it still continues to say password incorrect. I don’t understand why there needs to be two separate ones when one works perfectly fine.

dakota41280

4 months ago

Terrible

The app won’t even let you log in.

?);(6&(:47)

5 months ago

RE: No longer works (RESOLVED)

The team fixed an ish with the app not working and reached out to let me know off my review. App seems to be working just fine now with their newest patch.

MicahBrijbag

6 months ago

Response from developer

Thank you for your initial feedback and for taking the time to update your review. We hope the app helps you continue to see life to the fullest.

Not user friendly

I just want to know what contact places are in network and they make it very difficult

debbz815

6 months ago

Response from developer

We apologize for the inconvenience. On the Find an eye doctor results screen, the Products filter at the top of the screen should have a "Contact Lense" filter to view providers that offer Contact Lenses.

No longer works

As of the newest update, the app just crashes constant. Restarted phone and reinstalled app fully.

MicahBrijbag

6 months ago

Response from developer

We apologize for the inconvenience and appreciate you bringing this to our attention. Please update to the latest version of the app, and if you’re still experiencing issues, contact us at eyemedinsights@eyemed.com so we can help.

Can’t register 🙄

This is very annoying. I am tech savvy, and I’ve tried to register several times, but now after seeing all of the other reviews, that is a common problem. I’ve tried registering several old times and it just won’t do it. It’d be nice to be able to look at my benefits. Do better !

Vlynn930

6 months ago

Response from developer

We apologize for any inconvenience and want to resolve this for you immediately. Please provide us additional details about your experience at https://member.aetna.com/MemberPublic/featureRouter/forms?page=contactPublicForm so we can investigate.

Great Coverage for the Price

Aetna never fails, this Insurance allow me to have great coverage for a reasonable price.

Ms Nassau

6 months ago

Response from developer

We appreciate the review and glad you are enjoying the app. We hope you can continue to see life to fullest.

Surprisingly easy

Navigation easy. Never said that about medical insurance site

Bbytvnsaefv25$?:4):

6 months ago

Response from developer

We appreciate the review and glad you are enjoying the app. We hope you can continue to see life to fullest.

App Doesn’t work

I just got switched to your vision plan and had to download this app. It won’t even open. I have an iPhone 12 and every time I click the app it acts like it’s taking me into and then clears the screen and right back to the home page. My system is what your app page states it has to be for it to operate.

Liv519

7 months ago

Response from developer

Password reset doesn’t work

App throws an error during password reset.

Shavkatino

7 months ago

App doesn’t work

App doesn’t work from my iphone 12
It doesn’t show anything when I open the app

Steven Swl

7 months ago

Response from developer

Member Benefit information

I have insurance I’m noted under my husband as a dependent but not even your customer service could find me yet I show on his app under dependent and NOT ONE place can find me so we are paying for a service that has not been able to be used or rectified for two years. Unacceptable

runnershine