Scan report missing on app
Scan of abdomen done at Agilus Mangalore but report is missing on app. Further, doctor signature is just a scribble of initial on hard copy. Good aspect is sharing print of scan image on the film which many don’t share.
Run Away as fast as you can
They have worst service. My senior citizen parents fasted 12 hours and no one showed up. Customer care told me, Sample collection person is not available after me chasing customer when no one showered up. Book from some place else. Don’t download this app.
Highly Unprofessional and Liar Executives
Mr Chintan your executive over the call is a big liar, he first intentionally did not talk over my call for 1 min so i would disconnect the call myself, once i did not disconnect the call, he came up and spoke and informed that report time for Agilus for a simple HBA1C report is 48 hours. This is a scam, i would highly not recommend this, also you can check the ratings they have, they are true and speak for themselves, my order ID was PVB0A115A.
Kindly train your executive for conflict resolutions, dont put any random people over customer care calls, who dont even know how to talk.
Kindly train your executive for conflict resolutions, dont put any random people over customer care calls, who dont even know how to talk.
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Response from developer
Hi, thank you for your feedback. This is not the experience we would expect our customers to have. Please share additional details at connect@agilus.in with your contact information so our team can look into it further.
Seamless experience
I booked a few tests for my grandmother and myself. The experience was really good, the guy came on time and the process was smooth.
Simple to book tests and access reports
This new version of the agilus app hits the nail on two main aspects:
1. Booking a test is simplified and takes only a few seconds
2. Accessing the history of reports for all family members is seamless and easy.
Apart from these two features, the app has made the login process extremely easy with removing the need to re-login every time and also using OTPs instead of memory based passwords.
I also found the search feature on the app very intuitive and useful.
I noticed that it reminds me of upcoming bookings on the top of the app which is a useful feature.
I think the tests descriptions could be more detailed in future versions and there could be more intuitive app notifications for users.
I have been trusting Agilus for over 2 decades for my family. Much earlier when it was called SRL Diagnostics. And now with this new app and after Agilus has rebranded and also taken Anil Kapoor as their brand ambassador, I think it’s the best app/ company for home collection/ lab tests. I would highly recommend to everyone.
1. Booking a test is simplified and takes only a few seconds
2. Accessing the history of reports for all family members is seamless and easy.
Apart from these two features, the app has made the login process extremely easy with removing the need to re-login every time and also using OTPs instead of memory based passwords.
I also found the search feature on the app very intuitive and useful.
I noticed that it reminds me of upcoming bookings on the top of the app which is a useful feature.
I think the tests descriptions could be more detailed in future versions and there could be more intuitive app notifications for users.
I have been trusting Agilus for over 2 decades for my family. Much earlier when it was called SRL Diagnostics. And now with this new app and after Agilus has rebranded and also taken Anil Kapoor as their brand ambassador, I think it’s the best app/ company for home collection/ lab tests. I would highly recommend to everyone.
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Simple to use
I’ve been using their service for decades. Their mobile app bookings are convenient and at your finger tip. Their team calls promptly and confirms my appointment.
Tracker crashes the app
The app has two problems that need to be resolved quickly,
1. When Health Tracker (analytic comparison to previous test results) is chosen for any test, the app hangs and the only way out is to close it & restart.
2. OTP not being accepted.
On iPhone the OTP sent on sms is not being accepted. Tried pasting it typing it but app does not proceed further.
3. Forces login with OTP everyday despite a pin being setup.
1. When Health Tracker (analytic comparison to previous test results) is chosen for any test, the app hangs and the only way out is to close it & restart.
2. OTP not being accepted.
On iPhone the OTP sent on sms is not being accepted. Tried pasting it typing it but app does not proceed further.
3. Forces login with OTP everyday despite a pin being setup.
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Great Experience
Taking a Kidney test became really easy with this app. You should definitely try it out. Easy to use and information is also given. Prices are decent in comparison to other apps.
Great experience
I loved this app. The guy who came for my blood sample was on time. I didn't feel any pain. Home blood collection turned out to be a pretty easy process at this price.
Regarding the services
Every time I used the services, it was a positive experience. Their employees are competent, and their services are hassle-free. I liked it pretty much in comparison to other apps and their services for blood test home collection.
Best app
Excellent software. Simple to operate. The booking process took only two minutes, and the reports were received the same day. Much obliged, Agilus Diagnostics.
Affordable
One of the best apps for medical test at home. It'spretty affordable. Results are accurate and fast. Highly recommended to all. Easy to to book home blood collection too. Very happy with their service.
Great service
Reports of my thyroid test were accurate and on time. When I compared them to data from another lab, they were identical. I am glad I downloaded this app. They provide great service and professionalism.
Perfect Quality service
I am quite impressed with the Agilus diagnostic app's wide range of blood test options. From liver function tests to thyroid tests, they have it all covered. It's a one-stop solution for all your diagnostic needs.
The quality of service and accuracy of the tests are excellent.
It's great to have such a reliable option for all my lab test needs. Prices are affordable too according to their services. I booked my diabetes test. It was pretty simple to do.
Nice and convenient app
Although there are a few glitches sometimes other than that app is good to go. I booked a home blood collection test. I didn't feel any pain thanks to the staff guy.
Nice App
It's pretty easy these days to book a pathology lab test on your mobile. The Agilus diagnostic app is one of the best apps I have come across so far. The interface is pretty good even my mom can easily book tests for herself and I don't need to worry about staff too.
Good app but can be Better
Every time I used the services, it was a positive experience. Their employees are competent, and their services are hassle-free. I liked it pretty much in comparison to other apps and their services.
Liked the app
I liked the app, the prices, and the offers given by Agilus Diagnostics but sometimes it's a little slow. Everything else I liked in it. You can definitely use it.
Good
Though it's a smooth app still a few glitches are there, that need to be taken care of. The person to came for home blood collection did a great job. I didn't feel any pain. Reports were pinged on the app later that day.
