On Time & Professional
Response from developer
Thank you for your kind words. They mean a lot to our team and encourage us to keep doing better every day.
They won’t share my reports with me
I received a message stating that some of my reports were ready and was provided a link to view the partial report. However, after entering my phone number and OTP, I was unable to access the reports and was instead shown a message asking me to contact the service provider for the report status.
When I contacted customer support, I was informed that they could not provide the reports directly to me and that the reports had been shared only with their partner. As the patient whose samples were tested, I found it extremely frustrating that I could not access my own completed reports despite receiving a notification that they were ready.
The support staff were polite, but the overall process was confusing, inconsistent, and lacked transparency. If reports are not available to patients directly, that should be communicated clearly from the beginning rather than sending notifications suggesting that reports are ready to view.
Very disappointing experience.
Response from developer
Dear Customer, We sincerely apologize for the inconvenience and frustration caused by your experience. We understand how disappointing it can be to receive a notification regarding report availability and then face difficulties accessing the reports. As this order was placed through one of our partner platforms, report sharing is managed by the partner, and we are unable to directly provide the reports from our end. We regret any confusion caused during this process and appreciate your patience while the reports were being made available. Thank you for sharing your feedback. It has been noted and will be reviewed to help improve the overall customer experience.
Fraud and Misleading Advertisement
The ads clearly claim benefits like “100 tests in a year,” but the actual usage is extremely misleading. When I tried to book just 6 tests after 2 months, I was charged a very high amount, and the coupons provided under the plan did not apply to test packages, which are actually cheaper.
Instead, I was forced to select individual tests that are priced significantly higher. For example, a full body checkup package costs around ₹1599, but only 6 out of all tests individually were priced above ₹4000. This pricing structure feels intentionally designed to prevent users from actually benefiting from the plan.
On top of that:
• Only 10 coupons are provided for the entire year
• Each coupon is capped at ₹2000
• You are asked to split orders just to use multiple coupons
This makes the “100 tests” claim practically unusable and highly misleading.
Overall, this feels like a classic case of deceptive pricing and advertising. I would strongly advise others to read the fine print carefully before purchasing this plan.
Response from developer
Hi, We sincerely apologize for the inconvenience and frustration you experienced with the Orange One plan. We understand your concerns regarding pricing, coupon usage, and the difficulty in availing the intended benefits. This is not the experience we aim to provide. Your feedback has been noted and will be shared with the relevant team for review to improve clarity and usability of the plan. Thank you for bringing this to our attention.
Thank you
Response from developer
Thank you for your feedback. We’re happy to know you had a good experience with us.
Great experience all the time
That’s why I keep going back to Orange every time—they’ve become my reliable health partner. Thank you.
Response from developer
Thank you for your feedback. We’re happy to know you had a good experience with us.
