Worst Hospital Experience
This was one of the most unprofessional and irresponsible experiences I have ever had with a hospital.
I booked a consultation with Dr. Dhananjay Kumar (Cardiologist) on 25th June for 26th June at 10:20 AM. On the day of the appointment, at 9:23 AM, a hospital representative called me to confirm my appointment and ensure that I would arrive on time. Trusting their confirmation, I reached the hospital well before my scheduled time and stood in the reception queue.
When my turn came at 10:17 AM, I was shockingly informed that the doctor had already left because there were “no patients.”
How is it possible that the hospital confirmed my appointment less than an hour earlier, yet allowed the doctor to leave before my scheduled consultation time? Was there absolutely no communication between the reception, appointment desk, and the doctor? Did no one bother to check the list of confirmed appointments before allowing the doctor to leave?
This is not just poor coordination—it is gross negligence and complete disrespect for patients’ time, health, and trust. Patients arrange leave from work, travel long distances, spend money, and in many cases seek urgent medical attention. To make a patient reach the hospital after confirming the appointment and then casually say that the doctor has left is simply unacceptable.
For a hospital carrying the Manipal name, I expected professionalism, accountability, and basic respect for patients. Instead, I experienced chaos, mismanagement, and a complete lack of responsibility.
I strongly advise anyone considering this hospital to think twice. If this is how confirmed appointments are handled, it raises serious concerns about the hospital’s management and commitment to patient care.
I expect the hospital management to investigate this incident, fix its appointment system, and hold the responsible staff accountable so that no other patient has to suffer such an unacceptable experience.
I booked a consultation with Dr. Dhananjay Kumar (Cardiologist) on 25th June for 26th June at 10:20 AM. On the day of the appointment, at 9:23 AM, a hospital representative called me to confirm my appointment and ensure that I would arrive on time. Trusting their confirmation, I reached the hospital well before my scheduled time and stood in the reception queue.
When my turn came at 10:17 AM, I was shockingly informed that the doctor had already left because there were “no patients.”
How is it possible that the hospital confirmed my appointment less than an hour earlier, yet allowed the doctor to leave before my scheduled consultation time? Was there absolutely no communication between the reception, appointment desk, and the doctor? Did no one bother to check the list of confirmed appointments before allowing the doctor to leave?
This is not just poor coordination—it is gross negligence and complete disrespect for patients’ time, health, and trust. Patients arrange leave from work, travel long distances, spend money, and in many cases seek urgent medical attention. To make a patient reach the hospital after confirming the appointment and then casually say that the doctor has left is simply unacceptable.
For a hospital carrying the Manipal name, I expected professionalism, accountability, and basic respect for patients. Instead, I experienced chaos, mismanagement, and a complete lack of responsibility.
I strongly advise anyone considering this hospital to think twice. If this is how confirmed appointments are handled, it raises serious concerns about the hospital’s management and commitment to patient care.
I expect the hospital management to investigate this incident, fix its appointment system, and hold the responsible staff accountable so that no other patient has to suffer such an unacceptable experience.
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Consulted doctor
Very useful and convenient app for managing hospital visits and medical records. The appointment booking process is smooth, reports are easily accessible, and the interface is clean and simple to use. It really helps save time by avoiding unnecessary waiting at the hospital.
Excellent Healthcare App Experience
This App is easy to use and makes managing healthcare needs very convenient. Booking appointments, accessing medical records, and viewing test reports are simple and seamless. The interface is clean, responsive, and user-friendly. Notifications and updates help keep track of appointments and reports without any hassle. Overall, a reliable and efficient app that improves the patient experience. Highly recommended.
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Great update, much easier to manage my health!
I’ve been using this app to manage my family's appointments and follow-ups at Manipal. The recent updates have made a huge difference. Booking appointments takes just a couple of taps, and I love that I don't have to carry around physical files anymore since my lab reports are right there on my phone. The UI feels a lot smoother now compared to older versions. Definitely saves a ton of time standing at the hospital reception.
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Worst experience
I had a very disappointing experience at Manipal Hospital.
Despite being under treatment, I received no proper support for follow-up. When the prescribed medicines did not work and my symptoms worsened, I tried reaching out to the doctor for guidance. However, there was no response to calls or any attempt to assist remotely.
Instead, it felt like I was being pushed to visit the hospital again just to pay another consultation fee, even for concerns directly related to the ongoing treatment. This approach is extremely frustrating, especially when a patient is already unwell and seeking basic medical support.
A healthcare provider should prioritize patient care and timely guidance, particularly in situations where treatment is not working as expected. Lack of communication and support like this reduces trust and adds unnecessary stress.
Despite being under treatment, I received no proper support for follow-up. When the prescribed medicines did not work and my symptoms worsened, I tried reaching out to the doctor for guidance. However, there was no response to calls or any attempt to assist remotely.
Instead, it felt like I was being pushed to visit the hospital again just to pay another consultation fee, even for concerns directly related to the ongoing treatment. This approach is extremely frustrating, especially when a patient is already unwell and seeking basic medical support.
A healthcare provider should prioritize patient care and timely guidance, particularly in situations where treatment is not working as expected. Lack of communication and support like this reduces trust and adds unnecessary stress.
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