On Time & Professional
Response from developer
Thank you for your kind words. They mean a lot to our team and encourage us to keep doing better every day.
They won’t share my reports with me
I received a message stating that some of my reports were ready and was provided a link to view the partial report. However, after entering my phone number and OTP, I was unable to access the reports and was instead shown a message asking me to contact the service provider for the report status.
When I contacted customer support, I was informed that they could not provide the reports directly to me and that the reports had been shared only with their partner. As the patient whose samples were tested, I found it extremely frustrating that I could not access my own completed reports despite receiving a notification that they were ready.
The support staff were polite, but the overall process was confusing, inconsistent, and lacked transparency. If reports are not available to patients directly, that should be communicated clearly from the beginning rather than sending notifications suggesting that reports are ready to view.
Very disappointing experience.
Response from developer
Dear Customer, We sincerely apologize for the inconvenience and frustration caused by your experience. We understand how disappointing it can be to receive a notification regarding report availability and then face difficulties accessing the reports. As this order was placed through one of our partner platforms, report sharing is managed by the partner, and we are unable to directly provide the reports from our end. We regret any confusion caused during this process and appreciate your patience while the reports were being made available. Thank you for sharing your feedback. It has been noted and will be reviewed to help improve the overall customer experience.
Fraud and Misleading Advertisement
The ads clearly claim benefits like “100 tests in a year,” but the actual usage is extremely misleading. When I tried to book just 6 tests after 2 months, I was charged a very high amount, and the coupons provided under the plan did not apply to test packages, which are actually cheaper.
Instead, I was forced to select individual tests that are priced significantly higher. For example, a full body checkup package costs around ₹1599, but only 6 out of all tests individually were priced above ₹4000. This pricing structure feels intentionally designed to prevent users from actually benefiting from the plan.
On top of that:
• Only 10 coupons are provided for the entire year
• Each coupon is capped at ₹2000
• You are asked to split orders just to use multiple coupons
This makes the “100 tests” claim practically unusable and highly misleading.
Overall, this feels like a classic case of deceptive pricing and advertising. I would strongly advise others to read the fine print carefully before purchasing this plan.
Response from developer
Hi, We sincerely apologize for the inconvenience and frustration you experienced with the Orange One plan. We understand your concerns regarding pricing, coupon usage, and the difficulty in availing the intended benefits. This is not the experience we aim to provide. Your feedback has been noted and will be shared with the relevant team for review to improve clarity and usability of the plan. Thank you for bringing this to our attention.
Thank you
Response from developer
Thank you for your feedback. We’re happy to know you had a good experience with us.
Great experience all the time
That’s why I keep going back to Orange every time—they’ve become my reliable health partner. Thank you.
Response from developer
Thank you for your feedback. We’re happy to know you had a good experience with us.
Reasonable prices and very professional
Response from developer
Thank you for your kind words. They mean a lot to our team and encourage us to keep doing better every day.
Professional, no nonsense service
Professional customer friendly
First of all their app is very neat very informative . Super easy to use .
N their blood collection guys are well trained , very professional .
I know it’s not a good thing but i get my blood test very frequently n never had painless collection experience before it .
Orange lab is iPhone of labs 😎
Excellent service
Dependable Partner!
Response from developer
Thank you so much for your kind words! We're thrilled to hear that you've had a consistently positive experience with Orange. It means a lot to us that you've chosen to stick with our service over others. We're committed to making every step — from booking to sample collection — smooth and reliable for you. We truly appreciate your trust and support. Looking forward to continuing to serve you!
Everything was super fast
Saved me by full body check up
Fast, professional and reliable
Horrible Experience with Orange Health Blood Test Services
When it comes to healthcare and diagnostics, accuracy, reliability, and professionalism are non-negotiable. Unfortunately, your service failed on every front. This is not a minor inconvenience — it’s a breach of trust in a critical health service.
I will never recommend Orange Health to anyone and will actively discourage people from using your services if this is the standard you operate at. I strongly urge you to take a hard look at your operations, staff training, and quality control before putting more patients through such an ordeal.
Response from developer
We apologise for any inconvenience caused. As we're unable to retrieve the customer details with the name provided, we kindly request you to share the unique Request ID or the registered phone number to help us assist you further. For immediate support, feel free to contact us via WhatsApp at 9008111144 or email us at voc@orangehealth.in.
Great professional service
TOTALLY DISAPPOINTED
The app is great
Outstanding
Have already started recommending them to my friends and colleagues and based on the a short interaction with them, be ready for many more services.
These guys will shortly change the rules of the game.
Congratulations & My BEST WISHES TO YOU ... WE ARE THE FINAL BENEFICIARIES,
GOD BLESS
Response from developer
Thank you so much for your heartfelt and encouraging words! We're truly humbled by your feedback and thrilled to know that we've been able to exceed your expectations—from the ease of booking and punctual sample collection to the seamless reporting experience. It means the world to us that you've not only placed your trust in our service but are also recommending us to others. Your support and belief in what we do inspires us to continue raising the bar. We’re committed to delivering care that’s not just efficient, but also compassionate and dependable. Thank you once again for your kind wishes—this truly motivates every member of our team. We look forward to serving you and your loved ones always.
Unreliable, reports almost always delayed.
Dupliacate/fake reports were made
Response from developer
We apologise for any inconvenience this may have caused. In response to the concern raised regarding your report, we attempted to contact you and also tried arranging for a callback with one of our doctors to provide a detailed medical explanation. However, the callback was declined from your end. Also, would like to inform you that as per your request, the test has been re-evaluated, and the findings remain consistent with the original report. For your reference, the reported value for the specific test falls below the minimum detectable range. Please note that this does not reflect the exact value, but simply indicates that it is lower than the measurable threshold. Values below the detectable limit hold no clinical significance. If you have any further concerns, we request you to reach out to us via chat at 9008111144. We will be happy to assist you further.
