Highly Unprofessional and Liar Executives
Mr Chintan your executive over the call is a big liar, he first intentionally did not talk over my call for 1 min so i would disconnect the call myself, once i did not disconnect the call, he came up and spoke and informed that report time for Agilus for a simple HBA1C report is 48 hours. This is a scam, i would highly not recommend this, also you can check the ratings they have, they are true and speak for themselves, my order ID was PVB0A115A.
Kindly train your executive for conflict resolutions, dont put any random people over customer care calls, who dont even know how to talk.
Kindly train your executive for conflict resolutions, dont put any random people over customer care calls, who dont even know how to talk.
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Response from developer
Hi, thank you for your feedback. This is not the experience we would expect our customers to have. Please share additional details at connect@agilus.in with your contact information so our team can look into it further.
Simple to book tests and access reports
This new version of the agilus app hits the nail on two main aspects:
1. Booking a test is simplified and takes only a few seconds
2. Accessing the history of reports for all family members is seamless and easy.
Apart from these two features, the app has made the login process extremely easy with removing the need to re-login every time and also using OTPs instead of memory based passwords.
I also found the search feature on the app very intuitive and useful.
I noticed that it reminds me of upcoming bookings on the top of the app which is a useful feature.
I think the tests descriptions could be more detailed in future versions and there could be more intuitive app notifications for users.
I have been trusting Agilus for over 2 decades for my family. Much earlier when it was called SRL Diagnostics. And now with this new app and after Agilus has rebranded and also taken Anil Kapoor as their brand ambassador, I think it’s the best app/ company for home collection/ lab tests. I would highly recommend to everyone.
1. Booking a test is simplified and takes only a few seconds
2. Accessing the history of reports for all family members is seamless and easy.
Apart from these two features, the app has made the login process extremely easy with removing the need to re-login every time and also using OTPs instead of memory based passwords.
I also found the search feature on the app very intuitive and useful.
I noticed that it reminds me of upcoming bookings on the top of the app which is a useful feature.
I think the tests descriptions could be more detailed in future versions and there could be more intuitive app notifications for users.
I have been trusting Agilus for over 2 decades for my family. Much earlier when it was called SRL Diagnostics. And now with this new app and after Agilus has rebranded and also taken Anil Kapoor as their brand ambassador, I think it’s the best app/ company for home collection/ lab tests. I would highly recommend to everyone.
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Tracker crashes the app
The app has two problems that need to be resolved quickly,
1. When Health Tracker (analytic comparison to previous test results) is chosen for any test, the app hangs and the only way out is to close it & restart.
2. OTP not being accepted.
On iPhone the OTP sent on sms is not being accepted. Tried pasting it typing it but app does not proceed further.
3. Forces login with OTP everyday despite a pin being setup.
1. When Health Tracker (analytic comparison to previous test results) is chosen for any test, the app hangs and the only way out is to close it & restart.
2. OTP not being accepted.
On iPhone the OTP sent on sms is not being accepted. Tried pasting it typing it but app does not proceed further.
3. Forces login with OTP everyday despite a pin being setup.
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Great Experience
Taking a Kidney test became really easy with this app. You should definitely try it out. Easy to use and information is also given. Prices are decent in comparison to other apps.
Regarding the services
Every time I used the services, it was a positive experience. Their employees are competent, and their services are hassle-free. I liked it pretty much in comparison to other apps and their services for blood test home collection.
