Scan report missing on app
Scan of abdomen done at Agilus Mangalore but report is missing on app. Further, doctor signature is just a scribble of initial on hard copy. Good aspect is sharing print of scan image on the film which many don’t share.
Run Away as fast as you can
They have worst service. My senior citizen parents fasted 12 hours and no one showed up. Customer care told me, Sample collection person is not available after me chasing customer when no one showered up. Book from some place else. Don’t download this app.
Highly Unprofessional and Liar Executives
Mr Chintan your executive over the call is a big liar, he first intentionally did not talk over my call for 1 min so i would disconnect the call myself, once i did not disconnect the call, he came up and spoke and informed that report time for Agilus for a simple HBA1C report is 48 hours. This is a scam, i would highly not recommend this, also you can check the ratings they have, they are true and speak for themselves, my order ID was PVB0A115A.
Kindly train your executive for conflict resolutions, dont put any random people over customer care calls, who dont even know how to talk.
Kindly train your executive for conflict resolutions, dont put any random people over customer care calls, who dont even know how to talk.
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Response from developer
Hi, thank you for your feedback. This is not the experience we would expect our customers to have. Please share additional details at connect@agilus.in with your contact information so our team can look into it further.
Seamless experience
I booked a few tests for my grandmother and myself. The experience was really good, the guy came on time and the process was smooth.
Simple to book tests and access reports
This new version of the agilus app hits the nail on two main aspects:
1. Booking a test is simplified and takes only a few seconds
2. Accessing the history of reports for all family members is seamless and easy.
Apart from these two features, the app has made the login process extremely easy with removing the need to re-login every time and also using OTPs instead of memory based passwords.
I also found the search feature on the app very intuitive and useful.
I noticed that it reminds me of upcoming bookings on the top of the app which is a useful feature.
I think the tests descriptions could be more detailed in future versions and there could be more intuitive app notifications for users.
I have been trusting Agilus for over 2 decades for my family. Much earlier when it was called SRL Diagnostics. And now with this new app and after Agilus has rebranded and also taken Anil Kapoor as their brand ambassador, I think it’s the best app/ company for home collection/ lab tests. I would highly recommend to everyone.
1. Booking a test is simplified and takes only a few seconds
2. Accessing the history of reports for all family members is seamless and easy.
Apart from these two features, the app has made the login process extremely easy with removing the need to re-login every time and also using OTPs instead of memory based passwords.
I also found the search feature on the app very intuitive and useful.
I noticed that it reminds me of upcoming bookings on the top of the app which is a useful feature.
I think the tests descriptions could be more detailed in future versions and there could be more intuitive app notifications for users.
I have been trusting Agilus for over 2 decades for my family. Much earlier when it was called SRL Diagnostics. And now with this new app and after Agilus has rebranded and also taken Anil Kapoor as their brand ambassador, I think it’s the best app/ company for home collection/ lab tests. I would highly recommend to everyone.
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