ahm OSHC User Reviews

Customer Experience

Positive experience17.9% of reviews
Neutral0.0% of reviews
Negative experience82.1% of reviews

~ Based on 28 written reviews from the US App Store.

Is ahm OSHC Safe?

Not enough ratings yet to assess ahm OSHC.

Is ahm OSHC Legit?

ahm OSHC appears to be a legitimate app. AppsHunter Legitimacy Score for ahm OSHC is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Worst health insurance

I have supplied my receipt and date everything but they are not accepting claim.

Do not buy this insurance

I don’t know if writing here helps. Even after sending them emails, giving them calls. They said they have noted down the details as per receipt. But guess what? They will send the same email stating that receipt doesn’t have enough details. What a fraud insurance.

Response from developer

Hi Arbinistry. I am really sorry to hear about your experience. That is definitely not what we aim for. Our friendly team is here to help, just head over to our contact page here: https://www.medibank.com.au/contact-us/ Warm regards, Robin & the Medibank Team.

Best health insurance

One of the best health insurance thank you so much for helping in my difficult times

Response from developer

Hi vikash245262625, thank you very much for your review. We are so happy to be there and support you during such times. Take care! - Callum

Good app

For me as an international student it has been very useful, easy to make complaints, contact hospitals, and even contact a doctor.

Response from developer

Hi Gabriela, Thanks for the lovely feedback! We’re so glad the app’s been helpful for you — especially with contacting doctors and hospitals. Wishing you all the best with your studies and stay in Australia! -Ane

Please update

In the Member Benefits menu, how do I scroll back? Not much benefit though

Try to use online doctor

Online doctor the system told me 30 mins wait up time, and waited for nothing

Response from developer

Hi Kyle, thanks for reaching out regarding your experience with the online doctor. Please reach out to oshc@ahm.com.au for further assistance regarding this one. Thanks, Grace

Digital card

It’s so annoying how we can’t add the digital card to our Apple wallet. It’s not accepted if it’s just displayed on the app. And not to talk about how much of a hassle it is to order a new physical card. People have complained before and they still haven’t fixed it

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Edit: I don’t have a Medibank account. I have an overseas student health cover card and I’m trying to add that to my Apple wallet. I’ve ordered an ahm card and it’s been over two weeks but it still hasn’t arrived. That literally means I’m stuck waiting and can’t get any healthcare unless I make a claim which is ridiculous
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Response from developer

Hi there, thank you for reaching out for your experience. I'm sorry to hear that you're having some trouble with the claiming process when it comes to the membership card and having it in your Apple wallet. Please reach out to oshc@ahm.com.au for further assistance. Thanks, Grace

Digital card

It’s so annoying how we can’t add the digital card to our Apple wallet. It’s not accepted if it’s just displayed on the app. And not to talk about how much of a hassle it is to order a new physical card. People have complained before and they still haven’t fixed it

Response from developer

Hello. Thank you for your review. I am sorry to hear about your experience. To set up a digital card: 1. Log into your My Medibank app 2. On the home page, click “Digital card” 3. Follow the prompts until your digital card shows on screen 4. You can start using your digital card right away. If you still want a physical card, you can order it online on My Medibank. Please refer to the below steps: Website: Head to https://members.medibank.com.au/ and log in using your Medibank account. Access ‘Me’ on the top menu, scroll down to the ‘Need a new card?’ section and click on ‘Order a new card’. Select either ‘Additional card request’ or ‘Lost, stolen or replacement’. App: Log into the Medibank app, tap ‘Covers’ on the bottom menu, select ‘Health insurance’, scroll down and tap on the ‘Need a membership card?’ option. Then, select either ‘Additional card request’ or ‘Lost, stolen or replacement’. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/ Kind regards Robin.

Avoid

Please avoid this doggy insurance, they are not good, avoid by all means, instead go to Bupa. Ahm are would frustrate you.

Don’t waste your time and your money in this insurance business!

I want to express my complete dissatisfaction with AHM. After months of trying to get my OSHC cancellation and refund processed, I still haven’t received any response or solution. Their customer service is terrible, and they clearly have no interest in helping their customers.

This insurance is a complete waste of time and money. I do not recommend them at all.
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Response from developer

Hello. I'm really sorry to read of your experience with us. Can you please send us an email at oshc@ahm.com.au so we can assist you further. Thanks! - Cath

The app doesn’t work

I don't know what's the point of having the app to see the doctor Online if we never can actually see them.

The app always shows that "you are the first in the queue and you will see the doctor in at least 30 minutes, but they never show up.

Response from developer

Hello, Thank you for sharing your concern with us. We apologise for any inconvenience you have experienced while using our app. Please reach out to mobile.feedback@medibank.com.au and we would be happy to assist you further. Regards, Dan

Digital Membership Card

How about enabling users to conveniently add the Digital Membership Card to their Apple Wallet, instead of just displaying it within the app?

Very Great App Experience

While im not sure why theres a number of people who have problems with the App, it has been smooth sailing for me. Most probably the reason why the star rating gets affected is because if there isn’t any problem then people wouldn’t leave a review. Moreover, thank you ahmOSHC, I havent tried the services I’ve paid for tho, hopefully theres no problem, but so far in terms of app usage its been all good. Thank you!
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Response from developer

Hi Kevin, thank you very much for your kind feedback! We are glad to read you're finding the app smooth to use. - Jess

Cannot log on

App is disabled since December (writing this on January 23th) and won't allow me to log on, notification shows Head up! Hmm... Something's not right. Check your details...
Changing password and reinstalling didn't help

Response from developer

Hi there, I am sorry to read that you are unable to log in via the app. Could you please send us an email to oshc@ahm.com.au with your details and we can assist further. - Jess

Doesn’t make any sense

I’m able to login via browser but whenever I try to use app they keep saying something is wrong please contact us.

Response from developer

Hi Nagin and I am sorry to read that you are unable to log in via the app. Please send us an email to oshc@ahm.com.au with your details and we can assist further. Thanks, -Ane

Bad insurance for a student

Apart from squeezing money of students this insurer does no good for the students, I travelled 45 minutes across Brisbane city to find an AHM approved pathology, utter waste of money

Response from developer

Hi Tony, Thanks for submitting your review. Please send us an email with your details at oshc@ahm.com.au so that we can get more details in relation to your visit and assist you with any questions you may have. We look forward to hearing from you soon. Thanks, Anna

Not working

Updated the app not long ago and now I can’t even open it anymore🤨

Response from developer

Hi Annie, I'm sorry to hear you're having difficulty with our app. Please send us an email at oshc@ahm.com.au so we can investigate this for you. - Cath

App blocked

I’ve been trying to open the app after filling out all my details and it’s just impossible.

Response from developer

Hi YVORJ, I'm sorry you haven't been able to fill out your details on the app. Please send us an email at oshc@ahm.com.au so we can investigate this for you. - Joshua

Crash when openning

Can not even open the app and login. Always crashes

App isn’t working

I am trying to open but it’s shuts automatically. I tried many times even I tried uninstall and install again but isn’t working.

Response from developer

Hi there, I'm so sorry the app just shuts automatically. Please send us an email at oshc@ahm.com.au so we can further investigate the issue you're having. - Mary