Worst health insurance
Do not buy this insurance
Response from developer
Hi Arbinistry. I am really sorry to hear about your experience. That is definitely not what we aim for. Our friendly team is here to help, just head over to our contact page here: https://www.medibank.com.au/contact-us/ Warm regards, Robin & the Medibank Team.
Best health insurance
Response from developer
Hi vikash245262625, thank you very much for your review. We are so happy to be there and support you during such times. Take care! - Callum
Good app
Response from developer
Hi Gabriela, Thanks for the lovely feedback! We’re so glad the app’s been helpful for you — especially with contacting doctors and hospitals. Wishing you all the best with your studies and stay in Australia! -Ane
Please update
Try to use online doctor
Response from developer
Hi Kyle, thanks for reaching out regarding your experience with the online doctor. Please reach out to oshc@ahm.com.au for further assistance regarding this one. Thanks, Grace
Digital card
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Edit: I don’t have a Medibank account. I have an overseas student health cover card and I’m trying to add that to my Apple wallet. I’ve ordered an ahm card and it’s been over two weeks but it still hasn’t arrived. That literally means I’m stuck waiting and can’t get any healthcare unless I make a claim which is ridiculous
Response from developer
Hi there, thank you for reaching out for your experience. I'm sorry to hear that you're having some trouble with the claiming process when it comes to the membership card and having it in your Apple wallet. Please reach out to oshc@ahm.com.au for further assistance. Thanks, Grace
Digital card
Response from developer
Hello. Thank you for your review. I am sorry to hear about your experience. To set up a digital card: 1. Log into your My Medibank app 2. On the home page, click “Digital card” 3. Follow the prompts until your digital card shows on screen 4. You can start using your digital card right away. If you still want a physical card, you can order it online on My Medibank. Please refer to the below steps: Website: Head to https://members.medibank.com.au/ and log in using your Medibank account. Access ‘Me’ on the top menu, scroll down to the ‘Need a new card?’ section and click on ‘Order a new card’. Select either ‘Additional card request’ or ‘Lost, stolen or replacement’. App: Log into the Medibank app, tap ‘Covers’ on the bottom menu, select ‘Health insurance’, scroll down and tap on the ‘Need a membership card?’ option. Then, select either ‘Additional card request’ or ‘Lost, stolen or replacement’. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/ Kind regards Robin.
Avoid
Don’t waste your time and your money in this insurance business!
This insurance is a complete waste of time and money. I do not recommend them at all.
Response from developer
Hello. I'm really sorry to read of your experience with us. Can you please send us an email at oshc@ahm.com.au so we can assist you further. Thanks! - Cath
The app doesn’t work
The app always shows that "you are the first in the queue and you will see the doctor in at least 30 minutes, but they never show up.
Response from developer
Hello, Thank you for sharing your concern with us. We apologise for any inconvenience you have experienced while using our app. Please reach out to mobile.feedback@medibank.com.au and we would be happy to assist you further. Regards, Dan
Digital Membership Card
Very Great App Experience
Response from developer
Hi Kevin, thank you very much for your kind feedback! We are glad to read you're finding the app smooth to use. - Jess
Cannot log on
Changing password and reinstalling didn't help
Response from developer
Hi there, I am sorry to read that you are unable to log in via the app. Could you please send us an email to oshc@ahm.com.au with your details and we can assist further. - Jess
Doesn’t make any sense
Response from developer
Hi Nagin and I am sorry to read that you are unable to log in via the app. Please send us an email to oshc@ahm.com.au with your details and we can assist further. Thanks, -Ane
Bad insurance for a student
Response from developer
Hi Tony, Thanks for submitting your review. Please send us an email with your details at oshc@ahm.com.au so that we can get more details in relation to your visit and assist you with any questions you may have. We look forward to hearing from you soon. Thanks, Anna
Not working
Response from developer
Hi Annie, I'm sorry to hear you're having difficulty with our app. Please send us an email at oshc@ahm.com.au so we can investigate this for you. - Cath
App blocked
Response from developer
Hi YVORJ, I'm sorry you haven't been able to fill out your details on the app. Please send us an email at oshc@ahm.com.au so we can investigate this for you. - Joshua
Crash when openning
App isn’t working
Response from developer
Hi there, I'm so sorry the app just shuts automatically. Please send us an email at oshc@ahm.com.au so we can further investigate the issue you're having. - Mary
