Répétition
Ce serait bien que nous n’eussions pas besoin de répéter de réservation en réservation de manière aléatoire soit notre adresse de courriel soit notre numéro de passeport…
De plus lors d’achat beaucoup trop de moments où rien ne fonctionne…
De plus lors d’achat beaucoup trop de moments où rien ne fonctionne…
Review
Always excited to fly Air France. Great airline, wonderful employees, always a pleasant experience. Thank you for all that you do!!!!
Impossible de réserver des billets.
Depuis au moins un an, lorsque je consulte l’application pour réserver des billets avec des miles ou en euros, l’application m’affiche systématiquement un message d’erreur « something went wrong ».
J’ai eu beau désinstaller l’application me déconnecter de mon compte Flying Blue, le problème persiste.
L’application est donc totalement inutile, hormis pour s’enregistrer.
À noter que malgré que mon compte Flying Blue soit bien connecté, mes réservations ne s’affichent jamais dans l’onglet mes voyages, et je dois systématiquement les ajouter manuellement.
J’ai eu beau désinstaller l’application me déconnecter de mon compte Flying Blue, le problème persiste.
L’application est donc totalement inutile, hormis pour s’enregistrer.
À noter que malgré que mon compte Flying Blue soit bien connecté, mes réservations ne s’affichent jamais dans l’onglet mes voyages, et je dois systématiquement les ajouter manuellement.
Show more
Took hours to book a ticket
Like going back to the 90s
AF Terrible app
Cannot make changes to flight bought by loyal passengers using AF points. Fly blue customer service takes 1hr to reply to phone call
Flying blue service
Awful experience trying to make flight changes.
Push notifications full of ads
The developer uses push notifications to bombarde you with ads that can’t be turned off, without disabling ALL notifications. I just deleted the full app - far better. And I can stay free from invasion.
Excelente aplicativo
Aplicativo muito prático e rápido
DEAR AIR FRANCE 🇫🇷
great concept and development has been seen since i last fly with AF its really amazing you can sense the European culture , touch, identity…. 🌎 its really inspiring.
Tv screen was completely changed it has so much to offer now u could forget to sleep/ forget all your business lol they created a little world for every passenger ( i dont think any passenger is gonna get bored from now on lol )
Keep up the good work.
🏴☠️PVRIS C’EST MVGIE🏴☠️
Tv screen was completely changed it has so much to offer now u could forget to sleep/ forget all your business lol they created a little world for every passenger ( i dont think any passenger is gonna get bored from now on lol )
Keep up the good work.
🏴☠️PVRIS C’EST MVGIE🏴☠️
Show more
Slow and imcomplete
Application is very slow to load data and relevant information for flights.
Also the recent versions have removed the opportunity to save flight details to the calendar, which is important for any business person. Would be great to put it back!
Also the recent versions have removed the opportunity to save flight details to the calendar, which is important for any business person. Would be great to put it back!
Response from developer
Hello and thank you for your comment. We are currently working hard to solve the calendar issue. Its resolution will be available in the new version of the application which will be released soon. The Air France Mobile team.
Gut
Im Vergleich zur Webseite funktioniert die App ohne sich aufzuhängen
Can’t check in?
Why can’t I check in?
Not International
This app does not allow international users to access Air France. I cannot use this app outside of a French url. The only way that I could access my booking was to download a VPN and set my location to Paris.
Perda de bagagem
Empresa perdeu minha bagagem com todas as roupas das crianças para a viagem toda e remédios. Disseram que acharam a mala (não entrou no avião) e que estava a caminho do meu destino. Falta um dia para o fim da viagem e nada. Não atualizam o status da mala há 5 dias. Pedir, exigir e implorar não fazem diferença. Péssimo cuidado com o cliente. Entrarei na justiça.
Show more
Response from developer
Hello, and thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. However, it appears that your review relates to your overall travel experience rather than the Air France app itself. We kindly invite you to contact our Customer Service team so they can review your situation and provide the appropriate assistance. Thank you for your understanding. The Air France Mobile Team.
4 decades of excellence with room for improvement
have been traveling with Air France for nearly 40 years, and overall my experience has been excellent. Aside from a few instances of lost luggage over the years, the airline has consistently provided good service.
One thing I would like to see improved is the seat selection policy. Even when traveling in Premium Economy, passengers are required to pay extra to choose their seats. This is especially inconvenient for families traveling with children, who should be able to sit together without paying an additional fee.
I hope Air France considers making seat selection complimentary for Premium Economy passengers, particularly for families
One thing I would like to see improved is the seat selection policy. Even when traveling in Premium Economy, passengers are required to pay extra to choose their seats. This is especially inconvenient for families traveling with children, who should be able to sit together without paying an additional fee.
I hope Air France considers making seat selection complimentary for Premium Economy passengers, particularly for families
Show more
Fanny
It was much easier to fly with air France since it is direct flight. The service was impeccable.
Glitches!
Too many glitches
Impossible to book with miles
Awful experience attempting to use our miles to book our trip. Every time we attempted to book an available flight with the appropriate miles, we received error messages that fares are unavailable. Extremely frustrating
Overcharged for kids
I was charged an extra $177 just for my minor children’s seats which is ridiculous.
Superb service
We have seen extraordinary prompt and nice service by your end
