Excellent
Clean, timely, great meals
Fall in love with Air France
Enjoying the journey from end to end. Thanks Team AF!
Seat prices
The airplane has changed 4 times. I’ve had to pick a new seat 4 times, and pay each time. I’ll be calling the airline to make sure I’m receiving credit for all the previous seat payments. Really a pain.
Worst App. Absolute worst customer service
I spent over two hours on hold only to get dropped and their app and website are horrific and glitchy.
I had to constantly refresh to get through.
They did not even accept my original payment method. I had to try three.
I had to constantly refresh to get through.
They did not even accept my original payment method. I had to try three.
Helene voyage
👍🏻
It doesn’t do a simple basic function.
I had booked a flight on Air France using their website. Today I downloaded the app for easier checkin (or so I thought). I go to the page for my bookings and it didn’t show it but I expected that since I hadn’t used the app. But the place where it says “Add an existing booking to your list” is not an active link; clicking it does nothing. The only link in that page is “Book a flight” as if I want to buy a new ticket.
I clicked on “help” and used the WhatsApp option. The virtual assistant Louis (why does a virtual assistant need a name?) asked for my identifying info and the booking number, and confirmed it had found my booking. It wrote: “Thanks! I found your booking. Please choose one of the options below or simply type your question.”
*A* - Change my booking
*B* - Other
So I sent B and it responded:
“Please type your question here for me to assist you”
So I wrote: “How do I add this to my upcoming bookings on the App?”
The response I got was:
“Thanks! I found your booking. Please choose one of the options below or simply type your question.”
*A* - Change my booking
*B* - Other
So I wrote again: “How do I add this booking to the list on your App?”
And the response was (you guessed it!):
“Thanks! I found your booking. Please choose one of the options below or simply type your question.”
*A* - Change my booking
*B* - Other
Four times I did this and the same thing kept happening. Then I tried this: I need human intervention as you never answer my question”
And the answer I got was: “I need human intervention as you never answer my question”
And the response was:
“Thanks! I found your booking. Please choose one of the options below or simply type your question.”
An airline app that doesn’t let you add an existing flight to your list seems like a complete waste to me. As well as the absurd Virtual Assistant that keeps regurgitating the same non-answer over and over.
I clicked on “help” and used the WhatsApp option. The virtual assistant Louis (why does a virtual assistant need a name?) asked for my identifying info and the booking number, and confirmed it had found my booking. It wrote: “Thanks! I found your booking. Please choose one of the options below or simply type your question.”
*A* - Change my booking
*B* - Other
So I sent B and it responded:
“Please type your question here for me to assist you”
So I wrote: “How do I add this to my upcoming bookings on the App?”
The response I got was:
“Thanks! I found your booking. Please choose one of the options below or simply type your question.”
*A* - Change my booking
*B* - Other
So I wrote again: “How do I add this booking to the list on your App?”
And the response was (you guessed it!):
“Thanks! I found your booking. Please choose one of the options below or simply type your question.”
*A* - Change my booking
*B* - Other
Four times I did this and the same thing kept happening. Then I tried this: I need human intervention as you never answer my question”
And the answer I got was: “I need human intervention as you never answer my question”
And the response was:
“Thanks! I found your booking. Please choose one of the options below or simply type your question.”
An airline app that doesn’t let you add an existing flight to your list seems like a complete waste to me. As well as the absurd Virtual Assistant that keeps regurgitating the same non-answer over and over.
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God awful app with bought 5 star ratings
App is just as awful as the KLM app. Slow, buggy, and will take your money without reflecting seat changes. Stay away. Pretty sure they bought/manipulated 5 star reviews too.
Constant push messages
One star because the app constantly sends advertising push messages even after turning those off
Nice services
The services are great
Amazing Application
Amazing Application but the flights are very expensive for a short trip
Worst airline and worst app
I can’t do anything on this app, no way to contact customer service and even when I chose a seat it doesn’t matter since they love me, it glitches all the time and makes zero sense
Horrible check in experience
Only allowed at the airport with no explanation
Broken links - Developer Unresponsive
US based links are broken and api calls are misconfigured so unable yo access any Flying Blue or AirFrance account information. Each attempt to log in launches an INVALID REQUEST error screen.
Glitchy
The app in incredibly glitchy. You select a seat and it keeps changing your seat back in the app despite an email confirmation that it was upgraded. It will revert you to the wrong seat and the payment options crashed 6 times. This app is absolutely infuriating. For someone to get their digital money tickets it is ok. For anything else it crashes and doesn’t show accurate info.
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Great app on the phone but absolutely lousy experience for apple watch users
Your app used to show QR codes for boarding, baggage claim number notifications on my watch face better. When it turned into a notification that was chopped off and says open on iphone, you completely lost the reason for having anything on the watch in the first place. Please go back to how you had it. I am a Ultra 2 watch user.
Update: the developer reached out to me with a kind note. I hope the experience on the watch can be more useful.
Update: the developer reached out to me with a kind note. I hope the experience on the watch can be more useful.
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Great app on the phone but absolutely lousy experience for apple watch users
Your app used to show QR codes for boarding, baggage claim number notifications on my watch face better. When it turned into a notification that was chopped off and says open on iphone, you completely lost the reason for having anything on the watch in the first place. Please go back to how you had it. I am a Ultra 2 watch user.
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App has gotten worse
Can’t book multi city reward flights anymore, just one one way flights unless you pay cash.
This is not an app
So bad compared to competition, I simply can’t find the words. You book on the app, you want to change anything to it, you get transferred to their website. What a joke really. Just copy the EasyJet app, seriously.
Wouldn't let me sign in to the app to check into flight
Horrible experience, as most apps do when need to sign in it asks for my email and password. So I type in my email and password and it tells me I need to check my email for a confirmation code. When I type the code into the boxes it says it's wrong even when I double check to make sure it's the right on multiple times. So I try a different email and it does the same thing no matter what even if I send a new code or put my phone number in or use my flight number. Extremely frustrating I even tried to sign in on multiple different devices. Worst app i've ever tried signing in on. Absolutely terrible.
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app and website frequently broken
Their backend systems are notiously horrible, personally makes me use other airlines instead solely to avoid the 50/50 of whether their systems are working or not
