App clunky
I tried 5-6 times to enter my details and sign up. Each time it wants to confirm email
It takes more than 60sec to get the email by which time
It times out. Now I am logged out for trying too many times in a day! Needs amending
It takes more than 60sec to get the email by which time
It times out. Now I am logged out for trying too many times in a day! Needs amending
Love KLM
I’m always happy to travel with KLM. Booking is easy through the app and always shows you the best prices available.
Although the checking in staff usually takes their time to arrive in Birmingham, they are always friendly.
My flights are always comfortable and flight attendants are friendly, kind and helpful.
Although the checking in staff usually takes their time to arrive in Birmingham, they are always friendly.
My flights are always comfortable and flight attendants are friendly, kind and helpful.
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Glitchy app
Recently I had a flight change. It did not automatically select the best alternative for me. When I selected the preferred alternative it confirmed the wrong flight and I had to call friendly support.
Excellent handling of missed connection
I had a missed connection in Amsterdam last night and was so impressed with how the KLM app made the whole process for me. It informed me of the new flights, and allowed me to book a hotel for the night and food voucher for the next day. The process was basically as stress free as you can make it. Really top designed app as well, easy to see the notifications and updates you on your iPhone Home Screen. Top marks KLM!
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Poor customer services
I have remained a loyal KLM customer for years because the connections from my local airport are convenient. Unfortunately, the customer service has steadily declined. When things go wrong, it is difficult to get timely, helpful support, and resolving issues often feels unnecessarily frustrating. The convenience is the only reason I continue to fly with KLM, but I am now questioning whether that alone is enough to justify staying loyal. There is significant room for improvement in how customers are treated when they need assistance.
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