Lack of coordination with Airfrance, reservation update on application has a problem
Lack of coordination with Airfrance, reservation update on application has a problem
Will never use KLM
I booked a trip to Europe. KLM cancelled my flight leaving Croatia and let us stranded in Croatia for two extra days. They sent me a confirmation email stating I was rebooked on the next available flight out. I had a bad feeling, so I went on the website to check and they never rebooked me. I missed connecting flights and hotel accommodations.
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Rubbish
Cant even get on the app even with the code they give me
Login Still Does Not Work since update to iOS 27.0.1
Login STILL does not work in the app! It’s been two months that login does not work.
Easy Transaction
They everything easy
Hopeless
A terrible app for a terrible airline.
The sad fact is that KLM actually used to be good! Schiphol used to be a good airport. Neither are true now. I am old enough to remember when KLM actually managed to get your luggage to your destination.
Mine has been lost 3 times this year and I have had to work VERY hard myself to get them back.
Where to start with the app?? Well the same bugs have been present for years despite numerous updates.
The app does not save your passport.
The app constantly logs you out.
Boarding passes disappear at the most inappropriate times.
If you’re lucky enough to be able to actually see your boarding pass the app turns your brightness right up and then leaves it there so you have to manually change it back.
The app, much like KLM’s baggage services are a complete disgrace.
The sad fact is that KLM actually used to be good! Schiphol used to be a good airport. Neither are true now. I am old enough to remember when KLM actually managed to get your luggage to your destination.
Mine has been lost 3 times this year and I have had to work VERY hard myself to get them back.
Where to start with the app?? Well the same bugs have been present for years despite numerous updates.
The app does not save your passport.
The app constantly logs you out.
Boarding passes disappear at the most inappropriate times.
If you’re lucky enough to be able to actually see your boarding pass the app turns your brightness right up and then leaves it there so you have to manually change it back.
The app, much like KLM’s baggage services are a complete disgrace.
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Çannot check in
A simple process to check in fails and all I get is a survey instead of some detail on why the check-in failed.
Pathetic and cheating
Extremely pathetic they don’t care about the customer the whole flight I travelled through a non recycling seat for which they offered me a 50 euro coupon which is fake and it never worked sent an email
To them no response yet its almost 13 days
To them no response yet its almost 13 days
Terrible check in experience
Terrible online check in experience.
Easy to use
But why do UK users only get to view luggage specifications in inches and pounds? I’m 60 and have only ever used cm and kg. Please at least add a setting!
Wish I could give 0 stars
If you’re looking for the world’s worst airline then look no further. You can only expect consistent delays and flight cancellations with 0 compensation. If you’re losing the Will to live this is the company for you
Terrible App
On my return flight to Amsterdam it’s a terrible pointless app and has not issued the boarding card either way. I still have to waste my time queuing.
Login Still Does Not Work!!!
Login STILL does not work in the app! It’s been nearly two months that login does not work.
No option to choose
We have no options to choose or upgrade the seat.
First time on KLM
Once logging into my Chase, Sapphire, Reserve Concierge‘s phone call they were able to assist me on getting my KLM confirmation number to log into the KLM app to be able to upgrade my seat extra legroom from Boston. Very friendly and helpful and understanding thank you Alvin.
Several messages of technical error
It took four or five attempts to log into my account to check in to my flight. I received a security pin each time and just ended up back where I started. I love KLM, but this process of downloading the app, logging in was extremely tedious and frankly, I do not know why.?
Needs work
Getting there! After only 45 min it looks like we may succeed in checking in for our international flights. Fingers crossed!
App fine, customer service the worst
8+ hours on hold waiting for response. You can do everything right and they’ll fail you and not apologize or make it right.
Pratique
On perd pas de temps
Martin Black
Terrible, booked upgrade moved me back to economy and removed case in hold I paid for
No option to speak to anyone after waiting 20minutes gave up
Useless and avoid if you want stress free travel
No option to speak to anyone after waiting 20minutes gave up
Useless and avoid if you want stress free travel
